The hotel itself is well located and easy to get around to all the major attractions from.Close to the underground( Potsdamerplatz), Brandenburg gate, within walking distance from checkpoint Charlie and across the road from the Sony centre.
As luxurious goes there are few hotel chains to beat that of the Ritz Carlton's and the Berlin branch is no exception.The restaurants, bar,spa and gym are tops, as are the rooms/suites.Well decorated, comfortable and with all the required amenities and life's little luxuries.
The staff were superb and bent over backwards to accommodate our requests and cater to our requirements . The barman in the Curtain bar is a MASTER of cocktail creations and I would highly recommend not only guests but other travellers to test his creative skills which are truly remarkable.
I would have rated this trip as a 10 out of 10 barring one incident which made me scratch the facade of this hotel and come to my conclusion, fantastic hotel bad management.-trip 7 out of 10.
On the orders of management staff came into our room and emptied our room fridge bar of all alcohol and even some of the soft drinks.We were horrified to find our privacy had been violated with no apology or warning or even explanation of this action.
Upon querying what transpired we were fobbed twice with the most ridiculous explanations, i.e. a guest with a similar name requested this and we were mixed up..upon querying whom the guest was to verify same, more ridiculous explanations followed.
Upon writing a written complaint to management (GM) who then met with us and gave a more rational explanation( still however blaming young and inexperienced staff) offered us "compensation" of some sort.This was not our intention or cause of action and we declined.The GM insisted he would find some way to compensate us( a bottle of Champagne or whatever)...this never materialised.
I have learnt in many years of business....NEVER promise what you have no intention of delivering.
Now whilst this may seem a trivial affair I find it reprehensible that staff can enter ones room with no permission and remove whatever they please to whenever they opt to do so. It begs question as to just how secure and safe are not only ones possessions but how safe and secure are the guests themselves.Management do not think this is a problem??
- Official Description (provided by the hotel):
- Located in the heart of Berlin, on prestigious Potsdamer Platz, within walking distance to the Sony Center, renowned shopping galleries, the Brandenburg Gate, the Diplomatic and Government District and the heart of cultural Berlin. ... more less
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- Also Known As:
- The Ritz-Carlton, Berlin Hotel Berlin
- Ritz Berlin
- Ritz-Carlton Berlin
- Berlin Ritz Carlton