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“Very well appointed hotel” 4 of 5 bubbles
Review of The Ritz-Carlton, Berlin

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The Ritz-Carlton, Berlin
Ranked #17 of 633 Hotels in Berlin
Certificate of Excellence
GreenLeadersPlatinum level
London, United Kingdom
Level Contributor
170 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 324 helpful votes
“Very well appointed hotel”
4 of 5 bubbles Reviewed 23 April 2014

Please ignore any negative reviews for this hotel. Some people are just never happy it seems....

Centrally located hotel. Fabulous rooms, spotlessly clean, great bathrooms and beds. Could have slept all day if I did not have to attend meetings!!

Their breakfasts are just delicious. Do not expect dull cooked English fare though. It is all about continental choices and plenty of them!

Ask for rooms and suites on the 8th floor. Great views.

All service is efficient and very friendly. Cannot ask for more. Will be back!

Room Tip: The 8th floor has brilliant views.
See more room tips
  • Stayed April 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank XseniaX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,513 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (274)
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  • Danish first
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  • English first
  • French first
  • German first
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English first
Formby, United Kingdom
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 23 April 2014

Have been staying at this hotel for the last 7 years when visiting Berlin, unfortunately it's time for a refurbishment of the rooms, chipped enamel in the sink of room 541, sheets only changed every 3 days even though I phoned guest services and requested it done more frequently this wasn't carried out, the lady who checked me out was professional but lacked charm and friendly face, concierge seemed dismissive on this visit although the door man and porters were attentive and couldn't do more to help,
Not what it used to be unfortunately

  • Stayed April 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank smast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RitzCarlton2014, General Manager at The Ritz-Carlton, Berlin, responded to this review, 25 April 2014
Dear Smast,

Thank you for taking the time to leave your comment. I am very sorry to hear that your experience did not meet your expectations and would appreciate to be in touch with you.

Feedback is extremly important to us, and so if you could afford the time, I may be reached directly at this number +49 30 33 777-6002. I look forward to hearing from you.

Robert Petrovic
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, UK
Level Contributor
61 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed 22 April 2014

Our family were in a suite plus adjoining room for a few days in April and our stay was pretty close to perfect. The luxurious decor was immaculate and looked brand-new, and the view of Potsdamer Platz (we were on the eighth floor) was spectacular. Every aspect of the service, from concierge to housekeeping to room service, was meticulous and provided by extremely upbeat, energetic, enthusiastic staff. Lack of coffee-maker, ironing board, etc mentioned by other travellers didn't bother us at all, as excellent coffee and laundry services and just about anything else you could want was available immediately, at the touch of a button. The hotel is extremely well-located, within easy walking distance of many major attractions. We will definitely stay here again next time we are in Berlin.

Room Tip: High floor overlooking Potsdamer Platz for one of the best views in the city
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  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank justhe4ofus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Highland Beach, Florida
Level Contributor
420 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
4 of 5 bubbles Reviewed 21 April 2014

arrived at RC berlin - great location on potsdamer - walking distance to everything that a visitor might want to see. the upgraded executive suite had a lovely view of the hotel garden between the towers towards the victory column - Siegessäule.
comfortable bedroom with large screen t.v. The separate lounge with a small powder room had a two seater sofa and oversized chair. welcome plate of fruit was definitely a nice touch.
really good space with decent amenities - although free bottled water was not one of them - one small bottle of water person and of course the minibar rates are stellar in price.
closet space was a huge positive - lots of space in a walk in closet with safe.
although our rate included breakfast we dined in the breakfast room only once. it appears the hotel owner is not familiar with the concept of "american breakfast" or English breakfast". the breakfast buffet in the restaurant offered cooked to order eggs but no potato, no tomato or any vegetable and very little else except lots of prepared deli style meats - presumably a german style breakfast. the french toast was thin and drier than board, the fresh fruit was a dismal offering but the array of sliced meats (for those who like sliced meats for breakfast) was awesome.
in room service was inconsistent - on two occasions we ordered continental breakfast with a caffe latte. at a cost of 28 euros per person for CB i expect my order to be perfect. it was not. one day we got a medium size coffee cup as in a cappuccino with a very small basket of bakeries. (about 6 pieces total - 2 croissant, two meager slices of dried bread and two mini pain au chocolat. another day we received the caffee latte as it should be prepared in a tall glass with lots of milk. the bakery basket with 7 pieces was ok but not great.
the concierge desk was exceptional - friendly & helpful with great suggestions for first time visitors.
we also enjoyed drinks in the bar one evening - great service and lots of little snacks accompanied the drinks.
excellent location but suggest that you enjoy a decent breakfast at any one of the 20 nearby locations including two starbucks - for less than the price of one caffee latte at the hotel.

Room Tip: rooms facing the victory tower offer a lovely view
See more room tips
  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank highlandbeachflorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colchester, United Kingdom
Level Contributor
121 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 bubbles Reviewed 21 April 2014 via mobile

We spent three nights hereonan impulse break. The superior room was large with a good size bathroom. The bed was excellent. I would recommend the Catwalk bar at the Marriott for pre dinner cocktails - try the hibiscus margarita and the Curtain Club in the RC for a nightcap, you can sign at both. The Easter Lindt bunny was a lovely touch. No turndown, which we were a little surprised at but not bothered by other than the lack of refreshed towels. Free wifi only in the lobby. Always a little frustrating. On the whole we loved it. A particular thank you to the concierge for booking a top notch restaurant at an hour's notice on Easter Saturday and we were given a fabulous table! See review on Vau to follow. A great stay, to be highly recommended.

  • Stayed April 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank holidaygal2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
70 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed 19 April 2014

Overal a nice stay, but some of the details were missed. Small healtclub with not so great equipment. No tea or coffee in the room no iron and ironboard. Carpet worn in some hallways hotel could use some updating. Concierge at night very good.

  • Stayed March 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank belgium33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linlithgow, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 17 April 2014

Mixed reviews to be honest, after being out sightseeing all day its good to come back and make a nice cup of tea, however, there were no tea/coffee making facilities in the room. Breakfast you are left to find a table in the restaurant and not allocated a table. On the whole, a fairly nice centrally situated hotel, not sure I'd be in a rush to head back... sorry! I've been to a lot better for less.

  • Stayed April 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank nickyf17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RitzCarlton2014, General Manager at The Ritz-Carlton, Berlin, responded to this review, 22 April 2014
Dear Nickyf17,

Thank you for taking the time to leave your comment. I am very sorry to hear that your experience did not meet your expectations and would appreciate the opportunity to be in touch with you.
Feedback is extremly important to us, and so if you could afford the time, I may be reached directly at this number +49 30 33 777-6002.

I look forward to hearing from you.
Sincerely,

Robert Petrovic
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, Berlin

Property: The Ritz-Carlton, Berlin
Address: Potsdamer Platz 3, 10785 Berlin, Germany
Phone Number:
Region: Germany > Berlin > Charlottenburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Berlin
#15 Luxury Hotel in Berlin
#16 Business Hotel in Berlin
#16 Family Hotel in Berlin
#20 Romantic Hotel in Berlin
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Ritz-Carlton, Berlin 5*
Number of rooms: 303
Official Description (provided by the hotel):
Located in the heart of Berlin, on prestigious Potsdamer Platz, within walking distance to the Sony Center, renowned shopping galleries, the Brandenburg Gate, the Diplomatic and Government District and the heart of cultural Berlin. ... more   less 
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Also Known As:
The Ritz-Carlton, Berlin Hotel Berlin
Ritz Berlin
Ritz-Carlton Berlin
Berlin Ritz Carlton

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