Based on the positive reviews on tripadvisor we booked a 2 night stay at the Ritz-Carlton in Berlin.
Maybe I did expect too much (with previous experiences @Shangri-la hotels) but my expectations were not met....
The hotel itself is beautiful and the location is great, in front of the Potsdamer Platz and with very friendly and helpful staff.
Arriving at 1 PM and our room was ready, we were offered to wait for a "non-smoking" room (which was preferred but not guaranteed), which we did of course.
I was asked to provide my phone number so they could call me whenever the room was ready, within the hour as promised.
At 2:30 we weren't called yet so I asked the reception if our room was ready, to find out it was.... Too bad they didn't call me as promised....
Located on the 8th floor we had a room with no view at all, only the office building at the opposite of the street. The room itself was OK, nice materials and a HUGE king bed :-)
The bagage was not delivered in the room yet, I had to call 3 times and wait for 45 minutes to have it delivered. Eventually they found out that it was still left in the car which they (valet) parked themselves...
WIFI internet is available at an outrageous EUR. 20,- a day and bikes are available at EUR. 30,- a day! Ridiculous prices, especially when you can get a bike for EUR. 12,- on every corner (yes, even in front of the hotel using a machine) and free WIFI at almost every mid-budget hotel.
The breakfast experience was average, there were too many people for the (nice) restaurant. We had to wait in a cue for 5 minutes before we were provided with a table.
We had to ask ourselves for coffee and tea and it was no exception to wait for 10 minutes to have some scrambled eggs.
All in all our experience was not that good, we did expect more for the price we paid (EUR 540,- for 2 nights).
BTW: we had a lunch at the Adlon Kempinski hotel and it was wonderful, great atmosphere and service. This would be our choice for our next stay in Berlin!
- Official Description (provided by the hotel):
- Located in the heart of Berlin, on prestigious Potsdamer Platz, within walking distance to the Sony Center, renowned shopping galleries, the Brandenburg Gate, the Diplomatic and Government District and the heart of cultural Berlin. ... more less
- Reservation Options:
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- Also Known As:
- The Ritz-Carlton, Berlin Hotel Berlin
- Ritz Berlin
- Ritz-Carlton Berlin
- Berlin Ritz Carlton