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“Worth just travelling to the club lounge”

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The Ritz-Carlton, Berlin
Ranked #25 of 635 Hotels in Berlin
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 1 August 2014

I visited here in mid December last year and I would definitely go back. I stayed on the club floor and the club lounge was amazing. The service was good, they would help us with small things like cutting the ham and getting some wine. We didn't have to eat anything for lunch because the club had unlimited wine, ham, macarons and other delicacies that filled us up. The location (Potsdamer Platz) is very good because you are in front of the train station, within walking distance of some markets, the Reichstag building, the Holocaust memorial and the Brandenburg gate. The rooms are very nice, as well as the general hotel. The breakfast was very good, downstairs and in the club lounge. The doormen were very helpful, with directions and assisting us. Very pleasant stay with no loud children.

  • Stayed: December 2013, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Sophie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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923 - 929 of 2,757 reviews

Reviewed 31 July 2014

Great hotel and excellent service. After a long day of business meetings, we asked the concierge about several restaurants suggested by friends that unfortunately were not close to the hotel. He politely (and wisely) re-directed us to one close by that was excellent and the perfect antidote for two jet-lagged business travelers after a long day. Further, for those on holiday, the hotel is located close to many attractions. Finally, a slight issue with the bill was handled favorably and without hesitation by the hotel staff.

  • Stayed: July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank Randall R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2014

I was the 4th time at the RC in Berlin and the first time with my Kids. I ve to say, that besides the nice and typical outstanding RC rooms especially the service for the Kids was outstanding. They went - when we had our drink at the bar - with a waitress into the kitchen to see the chef. Got an individual cocktail, loved the children check in.

At the the breakfast they were topping themselves with pancake including smarties. Sure, the breakfast it's with 58 Euro very expensive. overall we loved the time and will come again to this fantastic Hotel in October !

  • Stayed: May 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank EeeE_Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2014

The ritz is a beautiful hotel chandeliers in bathroom lots of marble and polished wood
Service Receiption and restaurants very professional and good and friendly
But
I would rather have free wifi in room and a kettle and tea and coffee than chandeliers and marble
Great location and lovelynlobby

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank nonna54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2014

I stayed here for a weekend and left wishing I had booked another few nights. By far the best hotel in Berlin. The first night I spent there, I came to find out that my room was unfortunately next to the service room so there were persistent sounds of doors opening and closing and the sound of the service elevator all night. Fortunately, I explained the situation to the kind people at the front desk who were more than happy to move me to a different (and upgraded room).
The location of this hotel is ideal, just a few steps away from the Brandenburg gate, shopping, restaurants, you name it.
Definitely spend some time at the lounge on the lobby floor. The drinks there are exceptional. Overall, an amazing stay.

Room Tip: Ask for a room that is not next to the service room.
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  • Stayed: October 2013, travelled with friends
    • Location
    • Rooms
    • Service
Thank chris5588
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

Just back from a wonderful holiday and all made memorable due to Ritz Carlton. It was for my 40th birthday and they did all their best to make it a fantastic one. Its a very classy hotel, old charm, impeccable service and brilliant location. Here is why you should stay here:

1. Location, Location, Location. Close to many landmarks, train station, subway, restaurants, bars and shopping centre.
2. Service. We were with our twin toddlers and we all were looked after so well. The girls got a big Ritz Carlton lion stuffed toy on arrival. Our rooms had two cots with baby toiletries. At breakfast they were given their cutlery and everyone was so polite and courteous.
3. The beds. Most comfortable and sleep inducing. Loved the room. We stayed in deluxe room and it was spacious. The bathroom was massive with Asprey toiletries and had heated floors.
4. The concierge. Very friendly. Gave us the most amazing tips. Recommended best restaurants, Go to Peppone Ristorante for the best Italian or Aigner Gendarmenmarkt for the most amazing German/Austrian food. Both advised by the hotel.
5. The breakfast. Very elaborate. We hardly had lunch as the breakfast was so filling and had pretty much everything you could ask for,
6. Curtain Club. For the best cocktails. We had Mandarin Basilic and Aqua Di Gioia by Armani. Strange concept - you drink the cocktail based on the perfume you like. The result - stunning! It felt like nectar. And the hostess explained us the concept and took us to their Fragrance bar/club which is only opened on Fridays and Saturdays.

Forget the Hyatt, Intercontinental and Adlon. Stay here and you won't be disappointed,

Room Tip: Take the room facing the gardens otherwise there is not much of a view from the windows.
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  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank kuks393
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

This hotel has everything going for it except service (more about that coming).

The location is excellent, right on the doorstep of the Postdamer Platz S-Bahn hub, which means that one can catch an S-Bahn or an U-Bahn (stop located just a cross the street) to just about anywhere in Berlin or the Greater Berlin Area. The rooms are spacious and the amenities are of upper class brands. Everything is spotless. Air-conditioning works perfectly and in absolute silence. Nonetheless, this hotel has a service problem, especially during breakfast.

The breakfast is a large buffet, but there is a 'refilling' problem. It happened all too often that a certain something was empty and it took the staff too long to replenish it. Same goes for the breads. It took the staff over half an hour to notice that all that was left on the cutting board were just 2 bread-ends. The staff is walking around the tables inattentive, they do not collect empty plates and if they do end up at your table, they never ask if you would like more coffee, tea, etc. At some point there were no more clean glasses at the juice bar and no member of staff noticed (cared) which resulted in guests scavenging for those on set tables. The hunter-gatherer problem did not stop there. Because the staff could not be bothered with replenishing cutlery/plates/glasses guests helped themselves from neighbouring tables and thus some of the tables ended up looking simply undignified and certainly unworthy of the Ritz name. The staff never noted that and never took action to correct the problem.

Furthermore, upon our arrival the porter (in a quite ridiculous beefeater fancy-dress) didn't notice us but was rather busy chatting to another member of staff. Same happened upon our departure. We were not asked if we needed a taxi or instruction on how to get on... Those things are hardly the end of the world and actually we also know our way about Berlin, but this is the Ritz-Carlton and manners of the staff aught to be a bit better.

And so, this hotel has everything going for it except service and thus it is not on par with such other leading hotels such as the Adlon, Westin Grand or the Hotel de Rome.

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank 559ThomasD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, Berlin

Address: Potsdamer Platz 3, 10785 Berlin, Germany
Phone Number:
Region: Germany > Berlin > Charlottenburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Berlin
#16 Family Hotel in Berlin
#16 Business Hotel in Berlin
#20 Romantic Hotel in Berlin
#22 Luxury Hotel in Berlin
Price Range: £167 - £321 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Berlin 5*
Number of rooms: 303
Official Description (provided by the hotel):
Located in the heart of Berlin, on prestigious Potsdamer Platz, within walking distance to the Sony Center, renowned shopping galleries, the Brandenburg Gate, the Diplomatic and Government District and the heart of cultural Berlin. ... more   less 
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Also Known As:
The Ritz-Carlton, Berlin Hotel Berlin
Ritz Berlin
Ritz-Carlton Berlin
Berlin Ritz Carlton

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