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“Hotel Indigo Berlin, GR”

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Hotel Indigo Berlin – Centre Alexanderplatz
Ranked #65 of 635 Hotels in Berlin
Reviewed 16 January 2013

Very nice hotel and good price. Rooms were compact but comfortable and fitted with upscale features, had a nice coffe maker, flat screen TV, separate desk area and balcolny that looked onto a couryard. The bathroom was a nice size, upscale features and a towel warmer! The breakfast (paid extra) was very nice - good spread of cheeses, meats, lox, bread/rolls/pasty assortments, yogurt, fruit, as well as hot items - I loved it. The location was great, about 2 blocks to the Alexandarplatz U station and 3 blocks to the S station.
I would definately stay at this hotel again. The actual street address is a little difficult for a taxi, address is on a street that is only open to the tram, if you go call the hotel and get the side street address for the taxi driver (hotel is on the corner) by foot it's NO problem.

Room Tip: I stayed on an upper room, the elevators were great, ran quickly.
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  • Stayed: December 2012, travelled with family
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1  Thank sagamore73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AzureProperties, Front Office Manager at Hotel Indigo Berlin – Centre Alexanderplatz, responded to this reviewResponded 24 January 2013

Dear Sagamore73,

thank you very much for staying in our Hotel Indigo and for this excellent review.
It is a pleasure to hear, that you enjoyed your stay and especially the breakfast, that much.

We would love to welcome you back soon.

With kind regards,

Carsten Brabetz
Asst. Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 15 January 2013 via mobile

Stayed here from 11th to 13th Jan. 5 minute walk from Alexanderplatz tube station. We paid about £35 pppn. Check in was 3pm but they let us in early. Room was on the small side but very modern with a nice coffee machine. Waterfall shower was amazing. Would definitely recommend!

  • Stayed: January 2013
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1  Thank dangreen84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dirkdreyer, Manager at Hotel Indigo Berlin – Centre Alexanderplatz, responded to this reviewResponded 15 October 2013

Dear Typical_tourist2012,

thank you for choosing Hotel Indigo Berlin - Alexanderplatz and for your excellent review.
It has been a pleasure having you here and we would be more than happy to welcome you again.

Kind regards

Dirk Dreyer
General Manager Hotel Indigo Berlin - Alexanderplatz

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Reviewed 15 January 2013

Had a great weekend stay. The hotel design was amazing. Staff was very friendly,attentive and very helpful specially Joselie at reception and Fabian in the bar. Thank you for having my stay wonderful!

  • Stayed: January 2013, travelled solo
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Thank Anton P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AzureProperties, Front Office Manager at Hotel Indigo Berlin – Centre Alexanderplatz, responded to this reviewResponded 24 January 2013

Dear Anton P,

thank you very much for staying with us and your nice review.
It is great to know, that you enjoyed your weekend with us and that Joselie and Fabian made your day.
We will forward your praise to both of them.

With best regards,

Carsten Brabetz
Asst. Front Office Manager

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Reviewed 14 January 2013

a beautiful little hotel which great amenities and location, what made the hotel Indigo stand out for us was the staff's friendliness and service! in particular Mandy and Michelle at front desk were exceptionally warm and helpful, but overall the staff were a credit to the hotel. the rooms were modern and comfy enough (pillows were lumpy but only a small gripe). the shower was fantastic. the tv could be improved upon with a few more English speaking channels. I would definitely stay here again.

  • Stayed: January 2013
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Thank pauleyc2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AzureProperties, Front Office Manager at Hotel Indigo Berlin – Centre Alexanderplatz, responded to this reviewResponded 24 January 2013

Dear Peacon12,

thank you for staying with us and your wonderful review.
It is great to know, that you enjoyed our hotel that much and that Mandy and Michelle made your day.
We will forward your praise to both of them.

With best regards,

Carsten Brabetz
Asst. Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2013

I can't say enough good things about this hotel. Upon arrival, the staff showed us where to park on the street (we left our car in the spot during our 3 days there and just fed the meter every morning). We were given vouchers for welcome drinks, then we went up to our room. We loved the room, compact but very modern. A few English channels on the TV, a comfortable bed, and a shower that was to die for. It also had an in-room single-serve coffeemaker, which was a nice amenity that we have seen only sporadically in Europe. Wifi worked well, with basic access (under 300MB) free.

The breakfast was decent, but overpriced at 17 Euro per person. We considered room service late one evening but it was very expensive. Luckily Berlin is a late-night city and we got a good meal at a local place.

The location is awesome. It's less than a 5 minute walk to Alexanderplatz, where you can catch public transportation. We walked almost everywhere, but did take the S-Bahn on our last night.

Every staffer we encountered was the very image of professionalism; whoever handles hiring and training at this hotel is doing something right. **It is also worth noting that we mistakenly went to the Indigo across town first, and the staff member who waited on us there was also very professional, and gave us directions to the other Indigo.

In short, we were very pleased and would jump at the chance to stay at another Indigo.

  • Stayed: January 2013, travelled as a couple
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2  Thank cincy814
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AzureProperties, Front Office Manager at Hotel Indigo Berlin – Centre Alexanderplatz, responded to this reviewResponded 14 January 2013

Dear Cincy814,

thank you very much for staying in our hotel and your good review.
It is very nice to know, that you enjoyed your stay that much and that our staff impressed you that much.

We would love to welcome you back soon.

With best regards,

Carsten Brabetz
Asst. Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2013

From the moment we entered the hotel we loved it straight away. We were greeted by friendly receptionist Melanie, which explained in the polite way, that the room is not ready yet (we arrived about 40 minutes earlier) but we can enjoy our complimentary drinks (we absolutely didn’t expect that) at the hotel’s bar. We decided not to include breakfast, so can’t say about the quality of food at the hotel’s restaurant, but the staff was friendly, interior was very trendy and what’s more important everything was spotlessly clean. Within 15 minutes Melanie came over for us to inform that the room is ready, gave us the keys and wished to have a nice stay.

We booked a Kind Deluxe room, which was sparkling clean and well decorated. Each and every detail in the room was perfectly thought out and tastefully chosen.
Our room was on the second (unfortunately) floor, facing the TV-tower, but there was no point in it, as the room was located below the building’s across the street level and we barely could enjoy the view. Just a little tip, try to ask for higher floor, otherwise it makes no sense to have a street view and a street noise in addition.
As it was mentioned in previous reviews rooms are small. Cannot say for all the rooms, but the Kind Deluxe room was ok.

The hotel located right next to Alexanderplatz, what gives great possibility to explore the city easily if not by foot, then by numerous S-bahns and U-bahns, which are running in the area. I can’t say Berlin is a “walkable” city, to reach some of the places you really need to catch either S or U-bahn and that’s what makes Alexanderplatz so precious – the public transport. connection is great over there. All over the area you can find a lot of fast-food kind of restaurants or coffee houses, where you can stop for a while, take a look at the map, make a plan and continue your journey.

We stayed during the New Year’s eve and when we came back from the show at Branderburger Tor to change and take our tickets to the club there was a young man Adrzej, who wished us a happy new year and answered for plenty of the questiones I had regarding the best way to the club, approximately prices for taxi etc., and it seemed that nothing was too much trouble for him.

As a person, who works in the hospitality myself, I have nothing to blame the staff. Everyone from the Front Office to the HK department was doing their job perfectly and accurately.
The only dislike – was the street noise, as the windows have bad soundproofing protection. But I believe with a sufficient amount of Gluehwein in the blood, it won’t bother you that much.

  • Stayed: December 2012, travelled as a couple
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2  Thank Vicky R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AzureProperties, Front Office Manager at Hotel Indigo Berlin – Centre Alexanderplatz, responded to this reviewResponded 14 January 2013

Dear Vick R,

thank you very much for staying in our hotel and this fabulous review.
We are very pleased to know, that you enjoyed your stay at our hotel Indigo and hope you had good start to year 2013.
I forwarded your comment to Melanie and Andrzej, to let them know, that you liked their service that much.

Regarding the street noise, you might contact me in advance for your next stay, so that I can show you one of our nice rooms to the courtyard.
You can send me an E-Mail to brabetz@hotelindigoberlin.com anytime.

With best regards,

Carsten Brabetz
Asst. Front Office Manager

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Reviewed 7 January 2013

Spent 4 nights here as part of my honeymoon, had emailed beforehand and requested a high floor with a good view and we got exactly that, a room on the 9th floor overlooking Alexanderplatz. First impressions were excellent, great location near a U-bahn and a buzzing central area. The hotel lobby is very funky and modern and the bar looked very stylish. Check in was fast, efficient and friendly.

We had booked a deal that involved an upgrade to a superior room. The room was a good size for a long stay and the decor was fab. The bathroom, although small, was kitted out very nicely and was spotlessly clean, housekeeping was excellent. The shower was amazing. You could see into the room from the shower so very nice for couples though maybe not friends! The products in the bathroom were Aveda, gorgeous and more natural than ones normally provided in other hotels.

The first night we found it hard to sleep as we could hear bass from a club. There was noise from the metro too (which is right outside the hotel) but this wasnt bad at all with the windows closed. Being in a central location in a capital city we expected noise but the problem was the air con doesnt work and so we were sweating with the windows closed (hard to believe in January but it was surprisingly very mild). We enquired next morning if they had a quieter room but the guy at reception said they only had a small standard room left. We took a look at this but were shocked by how much smaller it was. Hardly any room to move around the bed and as we had a further 3 nights to stay we knew we would have no comfort so decided to stay where we were. The guy explained that if we turned the air con off that cool air would then come into the room. This did work and the next 3 nights were fine. Its just a pity we werent told this at check in or there wasnt a notice about it in the room. If a hotel advertises as having air con then it should, this is a serious flaw and the hotel should really look at explaining this system at check in as we felt we lost a nights sleep as a result.

I also need to note that this guy seemed annoyed with us and mentioned sthg about giving us a room we had paid for making it obvious our deal had included a free upgrade-not very nice and I wasnt impressed at all with the attitude of this receptionist. But I have to say all the other staff we encoutered were really nice and helpful. We had dinner the first night in the hotel restaurant and it was nice, it has a very limited menu though i.e. just steak. The service was friendly. Had drinks in the bar most nights and this was a lovely place to relax, not cheap but ok for a hotel bar. There was a nice, friendly barman (with glasses) who looked after us well, the cocktails were excellent and strong. A very nice touch was sausages provided in the lobby at night, great if you are hungry after clubbing.

Overall I would recommend this hotel as its very central, new, trendy, clean and good value. Just be careful what room you book, if you are sensitive to noise ask for a quiet room or if you dont mind some noise a view of the tv tower is lovely from a high floor room facing Alexanderplatz. Also be aware that the small standard rooms are really tiny if you are staying longer than a night or two and the air con is a strange system indeed.

Room Tip: Rooms facing Alexanderplatz have a great view of the tv tower but are noisy
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  • Stayed: January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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3  Thank Dubheire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dirkdreyer, Manager at Hotel Indigo Berlin – Centre Alexanderplatz, responded to this reviewResponded 15 October 2013

Dear Dubheire,

thank you very much for choosing Hotel Indigo Berlin - Alexanderplatz as part of your honeymoon and for writing a detailed review about your experience. First of all I am happy to read that you find the hotel funky and stylish and that you enjoyed details like the Aveda products the complimentary late night snack.

I totally understand that on a honeymoon you expect a 100% perfect stay and I am not pleased to read, that our receptionist did not go to the max to make you happy. Our air condition was switched to winter mode in January and we did not expect any guests having it too warm in the rooms. We Berliners are used to the sound of the city but nevertheless it would have been great to at least try everything to make you happy.

Dear Dubheire, once again thank you for your feedback and for recommending us. If you should consider celebrating your first wedding anniversary in Berlin, we would be more than happy to have you again. I will take care of you personally. You can contact me anytime on dirk.dreyer@hotelindigoberlin.com

Best regards

Dirk Dreyer
General Manager Hotel Indigo Berlin - Alexanderplatz

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Additional Information about Hotel Indigo Berlin – Centre Alexanderplatz

Address: Bernhard-Weiss-Strasse 5, 10178 Berlin, Germany
Phone Number:
Region: Germany > Berlin > Mitte
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #65 of 635 Hotels in Berlin
Price Range: £77 - £139 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Indigo Berlin – Centre Alexanderplatz 4.5*
Number of rooms: 153
Official Description (provided by the hotel):
The Boutique Lifestyle Hotel Indigo Berlin Alexanderplatz is located in the city center of Berlin, only 300m away from the Alexanderplatz and surrounded by countless shopping attractions, culture and fashion highlights. Its location at the very heart of Berlin makes it a perfect spot to start your Berlin Experience. Waking up in the "neighborhood" design, all rooms artwork is inspired by the neighborhood of the Alexanderplatz and Eastern part of Berlin, bringing some of the creativity of the city onto the walls. All our 153 modern, comfortable and cozy rooms are equipped with flat screen LCD TV, SKY TV, safe, air condition, electric kettle with a free choice of coffee and tea facilities, minibar as well as a hand-picked choice of toiletries and an invigorating rainfall shower. Free Wi-Fi and free phone calls landline in 17 European countries, the USA and China are also included. An extensive and delicious breakfast buffet with a rich choice of homemade marmalade, fruit juices and coffee specialties awaits you in the morning in our restaurant. Enjoy an authentic delicious meal at our restaurant La Maison de L'entrecôte for lunch or dinner. Our head chef uses only the freshest ingredients. The entrecote in all its variety is the signature dish of our restaurant. In addition we offer a choice of international specialties. Relax after a long day of work or sightseeing in our fancy "White 5 Bar" by a classic exotic cocktail or a whiskey in our Bar Lounge. Further, the Hotel Indigo has 3 meeting rooms for a maximum of 80 people. All rooms are located on the ground floor are equipped with daylight, modern meeting technique, Wi-Fi, air condition and can be darkened. For sporty active people, the hotel offers 24h an own fitness room with cardio equipment free of charge for hotel guests. ... more   less 
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