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“Great rooms, horrible staff!”

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Select Hotel Berlin The Wall
Ranked #42 of 634 Hotels in Berlin
Certificate of Excellence
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great rooms, horrible staff!”
Reviewed 2 April 2013

The rooms are spacious and modern, but the staff is horrible. They are inexperienced, rude and most of them do not speak English well. Also, their panic alarm had "technical issues" and we ended up running down the stairs, but, need I say, the employees at the reception desk did not even bother to apologize. Another thing is that the housekeeping is negligent and lazy, kept avoiding to clean up our room and they were surprised when we asked them to change the bed linens after a week of staying there. It is an acceptable place to stay if you decide to ignore the incredibly inept employees.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TripsterH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Tel Aviv, Israel
Level 4 Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 March 2013 via mobile

Stayed 3 nights, couples with children.
Brand new hotel, modern design which we really liked.
Rooms are clean, big and high quality materials were used. Very comfortable.
Great location 50m from checkpoint Charlie.
Free wifi although captive portal problematic with some mobile devices.
Very rich breakfast.
Almost 5 stars hotel.
Don't stay there, I want to keep it just for me :)

Helpful?
1 Thank ronenkv
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
London
Level 4 Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 20 March 2013 via mobile

Got there a week after it opened. Nice clean hotel. Nice and quiet..
Comfortable beds. Rooms get a little warm, we ended up leaving the window open a little.
Didn't have breakfast but it was an extra 14euros each.

Overall good place to stay.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank youeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Select Hotel Berlin The Wall

Property: Select Hotel Berlin The Wall
Address: Zimmerstr. 88, 10117 Berlin, Germany (Formerly Novum Winters Hotel The Wall)
Region: Germany > Berlin > Mitte
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #42 of 634 Hotels in Berlin
Price Range (Based on Average Rates): £
Hotel Class:4 star — Select Hotel Berlin The Wall 4*
Number of rooms: 170
Official Description (provided by the hotel):
The Select Hotel Berlin The Wall is located in Berlin's historic center between Friedrichstrasse and Wilhelmstrasse. In a quiet side street you will find our 4-star hotel with 170 rooms in a partially listed building. All the modern and spacious rooms have air conditioning, flat screen cable TV, minibar, laptop safe and free Wireless - LAN. The Bar "SECTOR" completes the offer culinary. Whether art and culture, shopping or entertainment highlights or the versatile range of Berlin nightlife: From Select Hotel Berlin The Wall you can reach every point of the city easily. ... more   less 
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