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“Everything was great except for the last morning”

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Novotel Suites Berlin City Potsdamer Platz
Ranked #125 of 635 Hotels in Berlin
Certificate of Excellence
GreenLeadersSilver level
Reviewed 28 June 2014

Everything went well at this hotel, which my AAA agent had booked for me. Breakfast was wonderful. The room was very pleasant for the three of us. Great location! Subway and buses with 50 meters.

On the last morning, I requested a late checkout (until 13:30). I was assured that it was not a problem. When we returned to the hotel to checkout, our room was locked and our bags were inside! We bullied the maid to let us in.

When I returned to the front desk, with my bags, ready to check out, the SAME DESK CLERK tried to check me INTO the hotel. Lesson learned: ask a manager for a late checkout. Lesson for the hotel: If your staff's English is not good enough to serve a guest, DO NOT ALLOW that clerk to promise something to a guest!

  • Stayed: April 2014, travelled with family
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Thank irishmom109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank F, Guest Relations Manager at Novotel Suites Berlin City Potsdamer Platz, responded to this reviewResponded 3 July 2014

Dear Suite- Novotel Guest,
thank you for taking the time to appraise our hotel on Trip Advisor.
I am sorry about the inconvenience with the late check out. To circumvent this disagreement at your next stay in our hotel, you can contact me directly to fix your late check out.
Best regards, Frank Franke- Hempel / Guest Relation Manager

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Reviews (2,054)
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Reviewed 25 June 2014

We stayed four nights in this hotel. Reasonable size for a family of four esp. when the room is designed so space efficiently. There is an artificial divider between the living and the bedroom. The design is modern, the room is very space efficient for its size (32m2). Toilet and bath / wash areas are separated making morning chores easy to manage for a party of four. There is a small 'walk through wadrobe' from the bath, very convenient. Also, there is a microwave, coffee maker, fridge, TV which makes it a complete 'mini apartment' for my family. Very comfortable.

It is located a short walk away from two different undergrounds accessing the airport and other major attractions. Within the area, we can walk to SONY centre, Legoland and few other attractions. From the underground in this area (about 10 mins walk), the main lines will take you to many main attractions in Berlin.

Safe environment, quiet room, helpful staff and good breakfast (extra costs about 12e for adults, children eats free)

The one problem was have was the double bed. It was a little too soft (probably couple of broken springs) making the sleep less comfortable.

  • Stayed: July 2013, travelled with family
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Thank S L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2014

We are an Indian family. While on vacation, we use hotel for bed and breakfast. So we prefer the typical Novotel no frills experience. There aren't many places that comfortably accommodate 4 in a room. But novotel suites provide the option. It gives the essential Novotel experience in efficiency, cleanliness, etc. This particular hotel is conveniently located near a metro station. is well connected to the city by bus /metro network and is not very expensive. Really convenient if you are arriving in / departing from Berlin by train. It's bit far from airport but very accessible by bus. food options in and around are limited but there's a supermarket in next building. 10/15 minutes bus ride will take you into Oranienstraße where all food options are available. Berlin is a small city and all tourist attractions are within a 10 Euro taxi ride.. if you don't wanna take the public network. We bought Berlin 2 day ticket and used the public network to the fullest. Very helpful staff, they accommodated us when we landed @ 11 pm against usual check in time of 2 or 3 pm. guided us on our options on travel within the city. Breakfast is low on variety. But all in all quite happy with the value for money.

  • Stayed: May 2014, travelled with family
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Thank Anand2312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2014

stayed three nights (two adults + two kids) for our long weekend trip to Berlin

on the bright side - the hotel perfectly located near Potsdamer Platz, near S-Bahn station and within 5 minutes to U-Bahn station, the staff quick and helpful, breakfast in "upper average", the garage at quite affordable EUR 14 per day, the room spacious and comfy

on the dark side - the main bed was disaster... we prefer hard mattresses and in most hotels they are way to soft for us, but this one was stonelike, they should add free back massage every morning.

suprisingly, the single bed mattresses were normal

if not for the bed, I would give "very good" rating to this hotel.

  • Stayed: June 2014, travelled with family
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1  Thank 71asmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank F, Verkaufsleiter at Novotel Suites Berlin City Potsdamer Platz, responded to this reviewResponded 24 June 2014

Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,
Frank Franke-Hempel/ Guest Relation Manager

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Reviewed 15 June 2014

Having stayed at and been pleased with several other Novotel hotels I've stayed in previously. while booking this Suite Novotel I didn't think the experience would be too different.

First up, the good things. Reception staff were friendly and helpful. Breakfast was average but we had just come from another hotel which had the breakfast on our 1-month holiday so it was hard to compare.

Location of the hotel was also good, close enough to where we wanted to go and subway was close-by.

Now onto what led to my rating this hotel so poorly: the bed. Quite literally, the worst bed I have ever slept in. A good night's sleep is so crucial when travelling on holiday. Just 1 night on the bed in this hotel gave me back-spasms so painful I could barely walk or sit down and have breakfast the next morning.

Will not be staying here or any other Suite Novotel hotels again.

  • Stayed: June 2014, travelled as a couple
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1  Thank blurbel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank F, Guest Relations Manager at Novotel Suites Berlin City Potsdamer Platz, responded to this reviewResponded 18 June 2014

Dear Guest,
thank you for taking the time to appraise our hotel on TripAdvisor.
I am very sorry to hear of your bad experience with our beds.
All beds of our Suite Novotel will be exchanged during the next time. But because this is still in process, not all off them are exchanged yet.
Hopefully we can convince you of this change at your next trip to Berlin.
Best regards, Frank Franke-Hempel / Guest Relation Manager

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Reviewed 10 June 2014

Stayed for 3 nights at the Suite Novotel in Berlin in June 2014 for the Berlin Carnival.
The room we had was for 3 people and was very spacious. We arrived early in the morning and were told our room was already ready for us.
Separate WC from the Bathroom, which had a Bath and a Shower unit.
Fridge, Microwave and Sink in the area aswell, which was handy for storing cold drinks in. Bar area sells Microwave food for the rooms if needed, but you can also order in or goto the restaurant at the IBIS next door, or there is a great Italian restaurant on the corner of the hotel.
Room also included Network cables for connecting laptops to the Internet, aswell as an Internet TV which also featured Web Radio.
Location wise, it's 2 mins walk to the S-Bahn, and from there it's so easy top get around all of Berlin.
The Wall is 5 mins walk, Checkpoint Charlie is about 10mins walk, Brandenburg Gate is 15-20mins stroll.
When we return to Berlin next year for Carnival, this is definitely the hotel we will choose again.

Room Tip: See if you can get a room that faces the rear of the hotel which is very quiet.
  • Stayed: June 2014, travelled with friends
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Thank Ian O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank F, Guest Relations Manager at Novotel Suites Berlin City Potsdamer Platz, responded to this reviewResponded 18 June 2014

Dear Jan,
thank you for your great appraisal for our Suite Novotel.
I am very glad to hear, that we could convince you of our brand.
I am looking forward to meet you next year at the "Karneval der Kulturen" again.
Best regards, Frank Franke-Hempel / Guest Relation Manager

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Reviewed 5 June 2014

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Accorhotels.com
Thank jhm77
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Additional Information about Novotel Suites Berlin City Potsdamer Platz

Address: Anhalter Strasse 2, 10963 Berlin, Germany
Phone Number:
Region: Germany > Berlin > Kreuzberg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#22 Green Hotel in Berlin
#71 Family Hotel in Berlin
#113 Romantic Hotel in Berlin
#119 Business Hotel in Berlin
Price Range: £66 - £143 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Novotel Suites Berlin City Potsdamer Platz 3*
Number of rooms: 229
Official Description (provided by the hotel):
At the 3-star Novotel Suites Berlin City Potsdamer Platz hotel, you can enjoy a relaxing stay in one of our spacious 30m² suites. Rooms feature a microwave, kettle and separate shower from the bathtub. Explore the city and its attractions and sights on foot or using the public transfer leaving from Potsdamer Platz or Anhalter Bahnhof. Enjoy a hearty breakfast buffet and round off your day with a drink at the hotel bar. Every Thursday, you can enjoy a free 10-minute massage at your Novotel hotel. ... more   less 
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Also Known As:
Suite Novotel Berlin Potsdamer Platz Hotel Berlin
Accor Berlin Potsdamer Platz
Suitehotel Berlin

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