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Novotel Suites Berlin City Potsdamer Platz
Ranked #130 of 634 Hotels in Berlin
Certificate of Excellence
GreenLeadersSilver level
Copenhagen Region, Denmark
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Average”
Reviewed 4 July 2014

It has the facilities, location and good breakfast. But we may have been out of luck because the room was worn, air condition only working occasionally, smelled very bad the whole time during our 3 day stay and staff experience was very mixed - some were hopeless and some were offering great service. For the price we got, the location makes up for everything. Oh, beware of the dreaded elevator with a mind of its own and the expensive garage.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Jacob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank F, Guest Relations Manager at Novotel Suites Berlin City Potsdamer Platz, responded to this review, 10 July 2014
Dear Jacob,
thank you for your blunt appraisal for our Suite Novotel.
I am sorry that we could not satisfy your expectations.
But hopefully we will get the chance to regain your confidence at your next trip to Berlin.
Yours sincerely, Frank Franke-Hempel / Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (81)
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English first
Flemington, New Jersey
Level Contributor
143 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 1 July 2014

The hotel is perfectly located in front of a main train station so connection to all the Berlin sights is very easy. Also, around 15-20 min walking distance to Brandenburg Gate and the main attractions but you can also take the train in front and get there directly. There is some construction around the hotel but it is in general ok. Several restaurants are nearby as well. The hotel offers a good breakfast to start the day (13E/person, kids under 16 free). The hotel has 7 floors and the family rooms are of good size. One double bed, one single bed and 1 smaller single roll bed that comes from under the double bed. This is mainly a bed for a small child. Bathroom facilities are good with shower and tub and a separate toilet. The room is spacious enough and has a table, small fridge, microwave and a sink. The hotel also offers underground parking for 14E/day and it is good compared to another nearby parking that is similar in price but not right under the hotel. In overall, I would definitely consider staying at this hotel for a future visit to Berlin since the overall hotel package you receive for the money is very good.

  • Stayed June 2014, travelled with family
    • Value
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Helpful?
Thank dmejias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 July 2014

Hotel close to subway but also within easy walking distance to many places of interest such as Berlin Wall with Topography of Terror museum, Potsdamer Platz with the Sony Centre, Checkpoint Charlie as well as shops on Friedrichstrasse.
SuiteNovotel has reasonable size rooms with a comfortable bed and modern bathroom. The breakfast was good and although the restaurant did not serve dinner, the Ibis next door had a restaurant with good well priced meals, as well as restaurants close by.
Novotel provides an efficiently run hotel which provides good value for money.

Room Tip: High floors would provide a good view of surrounding area
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  • Stayed May 2014, travelled solo
    • Value
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    • Cleanliness
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Helpful?
Thank Lesley H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
96 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 28 June 2014

Everything went well at this hotel, which my AAA agent had booked for me. Breakfast was wonderful. The room was very pleasant for the three of us. Great location! Subway and buses with 50 meters.

On the last morning, I requested a late checkout (until 13:30). I was assured that it was not a problem. When we returned to the hotel to checkout, our room was locked and our bags were inside! We bullied the maid to let us in.

When I returned to the front desk, with my bags, ready to check out, the SAME DESK CLERK tried to check me INTO the hotel. Lesson learned: ask a manager for a late checkout. Lesson for the hotel: If your staff's English is not good enough to serve a guest, DO NOT ALLOW that clerk to promise something to a guest!

  • Stayed April 2014, travelled with family
    • Value
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Helpful?
Thank irishmom109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank F, Guest Relations Manager at Novotel Suites Berlin City Potsdamer Platz, responded to this review, 3 July 2014
Dear Suite- Novotel Guest,
thank you for taking the time to appraise our hotel on Trip Advisor.
I am sorry about the inconvenience with the late check out. To circumvent this disagreement at your next stay in our hotel, you can contact me directly to fix your late check out.
Best regards, Frank Franke- Hempel / Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helsinki, Finland
Level Contributor
48 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 25 June 2014

We stayed four nights in this hotel. Reasonable size for a family of four esp. when the room is designed so space efficiently. There is an artificial divider between the living and the bedroom. The design is modern, the room is very space efficient for its size (32m2). Toilet and bath / wash areas are separated making morning chores easy to manage for a party of four. There is a small 'walk through wadrobe' from the bath, very convenient. Also, there is a microwave, coffee maker, fridge, TV which makes it a complete 'mini apartment' for my family. Very comfortable.

It is located a short walk away from two different undergrounds accessing the airport and other major attractions. Within the area, we can walk to SONY centre, Legoland and few other attractions. From the underground in this area (about 10 mins walk), the main lines will take you to many main attractions in Berlin.

Safe environment, quiet room, helpful staff and good breakfast (extra costs about 12e for adults, children eats free)

The one problem was have was the double bed. It was a little too soft (probably couple of broken springs) making the sleep less comfortable.

  • Stayed July 2013, travelled with family
    • Value
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Helpful?
Thank S L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 June 2014

We are an Indian family. While on vacation, we use hotel for bed and breakfast. So we prefer the typical Novotel no frills experience. There aren't many places that comfortably accommodate 4 in a room. But novotel suites provide the option. It gives the essential Novotel experience in efficiency, cleanliness, etc. This particular hotel is conveniently located near a metro station. is well connected to the city by bus /metro network and is not very expensive. Really convenient if you are arriving in / departing from Berlin by train. It's bit far from airport but very accessible by bus. food options in and around are limited but there's a supermarket in next building. 10/15 minutes bus ride will take you into Oranienstraße where all food options are available. Berlin is a small city and all tourist attractions are within a 10 Euro taxi ride.. if you don't wanna take the public network. We bought Berlin 2 day ticket and used the public network to the fullest. Very helpful staff, they accommodated us when we landed @ 11 pm against usual check in time of 2 or 3 pm. guided us on our options on travel within the city. Breakfast is low on variety. But all in all quite happy with the value for money.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anand2312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 22 June 2014

stayed three nights (two adults + two kids) for our long weekend trip to Berlin

on the bright side - the hotel perfectly located near Potsdamer Platz, near S-Bahn station and within 5 minutes to U-Bahn station, the staff quick and helpful, breakfast in "upper average", the garage at quite affordable EUR 14 per day, the room spacious and comfy

on the dark side - the main bed was disaster... we prefer hard mattresses and in most hotels they are way to soft for us, but this one was stonelike, they should add free back massage every morning.

suprisingly, the single bed mattresses were normal

if not for the bed, I would give "very good" rating to this hotel.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 71asmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank F, Verkaufsleiter at Novotel Suites Berlin City Potsdamer Platz, responded to this review, 24 June 2014
Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,
Frank Franke-Hempel/ Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Suites Berlin City Potsdamer Platz

Property: Novotel Suites Berlin City Potsdamer Platz
Address: Anhalter Strasse 2, 10963 Berlin, Germany
Phone Number:
Region: Germany > Berlin > Kreuzberg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#22 Green Hotel in Berlin
#71 Family Hotel in Berlin
#113 Romantic Hotel in Berlin
#119 Business Hotel in Berlin
Price Range (Based on Average Rates): £
Hotel Class:3 star — Novotel Suites Berlin City Potsdamer Platz 3*
Number of rooms: 229
Official Description (provided by the hotel):
At the 3-star Novotel Suites Berlin City Potsdamer Platz hotel, you can enjoy a relaxing stay in one of our spacious 30m² suites. Rooms feature a microwave, kettle and separate shower from the bathtub. Explore the city and its attractions and sights on foot or using the public transfer leaving from Potsdamer Platz or Anhalter Bahnhof. Enjoy a hearty breakfast buffet and round off your day with a drink at the hotel bar. Every Thursday, you can enjoy a free 10-minute massage at your Novotel hotel. ... more   less 
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Also Known As:
Suite Novotel Berlin Potsdamer Platz Hotel Berlin
Accor Berlin Potsdamer Platz
Suitehotel Berlin

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