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Novotel Berlin Am Tiergarten
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Reviews (1,986)
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Reviewed 23 June 2014

Well, the hotel wasn't bad, of course, but I did expect more, as an Accor gold member.
First, we got a room on the 1st floor, facing the S-Bahn station, which was very noisy.
Second, I usually get free drinks at the bar, which we didn't receive this time.
And last, the cleaning lady didn't refill the soaps in the bathroom, even though we were 2 people and we used it all.
When I went down to the reception to mention my gold card, the receptionist said that the system is down so sadly she can't see the details. Too bad for me.

Anyway, the location is good enough, 10 minutes walk to Ku'dam and the zoo. or 30 seconds to the S-Bahn, and then to the central train station. The area is lovely and green, and we even walked to the Reichstag (30 minute walk).

Overall, next time i'll probably stay somewhere else in the city, closer to the center.

Room Tip: We had room on the 1st floor, and we heard the trains.
  • Stayed: June 2014, travelled with friends
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Thank Nimrod-W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelTeam3649, General Manager at Novotel Berlin Am Tiergarten, responded to this reviewResponded 2 July 2014

Dear guests,

thank you for the time you took to share your experiences with your stay in our Novotel Berlin Am Tiergarten.

Please accept my appologies for any occured inconviences. Being a Gold Member of LeClub entitels you to receive vouchers for a free drink at the Bar. I am sorry if you did not benefit from this!

If we are not fully booked, we usually try to fulfil guest needs to the most parts. So again sorry, for not having met your expectations this time.

For the entire Novotel Berlin Am Tiergarten team each client is special, so we hope that during your next visit and a second chance we can correct your pictures uf us.

Kind regards

Philip Ibrahim
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2014

Spent a couple of days here, 5 - 8 June, hotel very nice, rooms clean and comfortable, good location but hotel staff rude and had to wait a long time at Reception for help as usually only one person available . Bar staff in particular were not good, we ordered some drinks one evening and part way through serving us the person taking our order just left to do something else without letting us know. Everything seemed to be an irritation to them so in the end we only ordered one drink and then left ourselves! Think staff may be under resourced as this seemed to be a theme whenever we visited the bar, Reception or dining room.

  • Stayed: June 2014, travelled with family
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1  Thank Elaine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelTeam3649, General Manager at Novotel Berlin Am Tiergarten, responded to this reviewResponded 16 June 2014

Dear guests,

thank you very much for the time to report your feedback concerning your stay in our hotel.

We are happy that you did enjoy Berlin overall, nevertheless I want to appologize for any inconvieniences you might have experienced during your stay. Your comments concerning our team have my highest piority. Team motivation and a warm and friendly attitude are values that we want to live with the entire hotel team.

Thank you again for your feedback!

We hope to welcome you again with us soon and remain with best regards

Philip Ibrahim
Executive Assistant Manager

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Reviewed 7 June 2014

The Novotel Berlin Am Tiergarten was the largest room we had on our 11 day European trip. It was very clean and comfortable. The train station is just across the street. It is located just one stop away from the Zoo and just a few stops away from downtown Berlin.

  • Stayed: May 2014, travelled with family
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1  Thank DJBELINC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelTeam3649, General Manager at Novotel Berlin Am Tiergarten, responded to this reviewResponded 16 June 2014

Dear guests,

thank you very much for your kind message here on tripadvisor.com.

For our team here at the Novotel Berlin Am Tiergarten it is the best motivation to see, that our efforts to make your stay memorable are succesfull.

We hope to welcome you again any time soon and remain with the best regards

Philip Ibrahim
Executive Assistant Manger

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Reviewed 5 June 2014

The hotel was great, right next to the S - Bahn stop. No problems getting around berlin on public transport. The staff was very friendly, rooms clean and the breakfast excellent. Would go back in a heartbeat.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Novotel Hotels
Thank 2Moons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelTeam3649, General Manager at Novotel Berlin Am Tiergarten, responded to this reviewResponded 16 June 2014

Dear guests,

we are very happy that you would come back to our Novotel Berlin Am Tiergarten in a "heartbeat".

Thank you for your kind words and the review here on Tripadvisor.com

Best regards from our team, we are looking forward to welcoming you again.

Kind regards

Philip Ibrahim
Exeuctive Assistant Manager

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Reviewed 4 June 2014

  • Stayed: May 2014, travelled with friends
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    • Rooms
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Review collected in partnership with Novotel Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelTeam3649, General Manager at Novotel Berlin Am Tiergarten, responded to this reviewResponded 6 June 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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