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Paul B
Glasgow, United Kingdom

Great clean hotel for the price

5.0 of 5 bubblesReviewed 27 Apr 2017via mobile
2nd time in berlin and originally tried to book in leonardos across the road but was fully booked. But for coming to the city for a long weekend with friends to watch the football and drink great beer im glad i discovered this place. Staff seemed friendly enough. Locations slightly out from the main tourist area but underground outside helps with that. Overall a great visit with a clean and comfortable place to come back to at night.
Date of stay: March 2017
Trip type: Travelled with friends
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27 - 32 of 177 reviews
Reviewed 21 April 2017

Priced t about €50 for a doubble room, you cannot get a clean and quiet room cheaper. Everything worked well; clean, easy to access etc. Albeit a bit old and a breakfast a bit below what you'd expect at a morey expensive place, the breakfast will never be worth the addiotional € 100 you need to pay to get the Big Buffet. I'll come back for sure...

Date of stay: April 2017
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Repetepete
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 April 2017 via mobile

Located bit far from main attractions but in the vicinity of metro station. Room was clean and hotel staff was helpful. I was first time visitor in Berlin, a person sitting on the reception had helped me in planning my route to cover maximum attractions.

Date of stay: July 2016
Trip type: Travelled solo
Thank vishal_explore
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 March 2017 via mobile

Nothing fancy, just comfortable and very convenient. Bed is ok, bathroom clean, hot water and water pressure was excellent. Located in the area where convenient store, laundry machine, food and beverage available nearby and most important is walking distance to u-bahn.

Date of stay: March 2017
Trip type: Travelled solo
Thank escapist_id
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mirjana S, Leiter Öffentlichkeitsarbeit at Smart Stay Hotel Berlin City, responded to this reviewResponded 20 March 2017

Dear Denok,

I appreciate that you took the time to post your feedback on tripadvisor.

It was a pleasure to read that you had a good time in our Hotel in Berlin Charlottenburg. Your feedback is very important for us because it helps us to further improve our service. Please note that we have also nice hotels in Munich and Frankfurt.

We hope to welcome you again soon!

Yours

Mirjana Scholz
Manager Smart Stay Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2017 via mobile

4 boys in a room, excellent prize and service, wonderful location in Berlin. Best place, easy, cheap and very nice stay over! Private parking, 24/7 helping staff, and excellent bar with Franziskaner draft 1 pint for 3 euro.

Date of stay: February 2017
Trip type: Travelled with family
1  Thank jakobs795
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mirjana S, Leiter Öffentlichkeitsarbeit at Smart Stay Hotel Berlin City, responded to this reviewResponded 20 March 2017

Dear Jakob,

I appreciate that you took the time to share your impressions about our hotel on tripadvisor.

We were very pleased to read your positive review and even more that you felt so comfortable with us during your stay. Your feedback is very important for us because it helps us to further improve the experiences of our guests.
It would be a pleasure to have you as our guest again soon.

Yours

Mirjana Scholz
Manager Smart Stay Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2016

The hotel is perfectly situated, only 15min (Bus+U7) from Tegel Airport, only 3 stops from Zoo and 4 stops from KaDeWe.
The hotel's WiFi setup is hugely problematic. Starting at 17:00 when all guests are back and until late at night, no one seems to can use the WiFi which cannot be forgiven.
Second problem, the cleaning ladies closed the heating the second date which resulted in two things (we didn't notice it immediately): We froze during the night, and because of the cold pipes, there was constant noise (I didn't manage to sleep). You do not close heating completely when its 5 degrees outside.
The hotel itself is clean, modern and renovated. We stayed in a double room. The furniture (or the absence of it) was not a problem (modern but spartan). I would have like a chair in the room but OK. Hot water was always available, and the checkin process was smooth, and the stuff friendly.
All in all I don't think I would come back at the hotel, unless the WiFi issue is fixed.

Room tip: Not sure. Which has the best Wifi?
Date of stay: November 2016
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
2  Thank Evgenios83
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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