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“Poor service”
Review of Eckstein Hotel

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Eckstein Hotel
Ranked #575 of 633 Hotels in Berlin
Reviewed 17 August 2013

Our last two nights of stay could not be held because I had not paid for the rooms up front and was told be receptionist the rooms were taken. I had already stayed tow nights prior and had paid for the rooms. I felt they cancelled us because they resold the room for a high price due to the fact it was a Sat night.

Receptions can 't speak any English and communication was poor. Website details of how to get to the hotel on foot is poor. Internet is only good at the ground level. Although the website said there is Internet it is not available in the rooms. So in the evening if you need wifi you have to sit in the stairways to log in with the wifi on ground level.

the only thing good about this hotel is the breakfast is fairly good but it comes with a price of many inconveniences.

Room Tip: no rooms are good if you are looking for wifi
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  • Stayed: August 2013, travelled with family
    • Value
    • Location
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1  Thank TT-Mississauga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (27)
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6 - 12 of 27 reviews

Reviewed 10 April 2012

We spent there overall 5 night during Easter, booked with Booking.com

Hotel/Location - an old building transformed into hotel with an external lift (added in a second time), which does not serve all the floor directly. Reception (also used as breakfast room) in the basement of the building with small windows at the ground floor of the street.
700 meters far fom the nearest U-Bahn (Schlosstrasse), 2 bus stops from there.


Room - a double room for 67 euro/night, 85 euro/night (Easter and Easter Eve). Small room, 3rd Floor, with a twin bed, view on Schildhornstr.with a very small TV and a blind bad (tiny sink, but acceptable sized shower). No air-con, no frigobar, no safebox. In general the room was not so clean after the first day (I suppose that no vacuum claener be ever used during our stay).

Staff - polite and "medium" friendly. Housekeeping very poor and minimal service to a minimal level (just 2 shampoo-sachet on arrival! No more later..we didn't ask for them, really)

Service - german breakfast (included in the price) in the reception, used also a small breakfast room (no more than 4 or 5 table).

Overall impression
The location is almost good, acceptable price (for sure you can find something cheaper, also in the same area), but rooms and services are really poor

  • Stayed: April 2012, travelled as a couple
    • Value
    • Location
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2  Thank derKanzler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2007

My friend and I stayed here during the Berlin Marathon last year when many of the hotels were booked or over priced. It was a decent, clean, inexpensive hotel. The breakfast was average, not impressive but not disgusting. The bed wasn't very sturdy but the room was definitely acceptable and saved us some money.

  • Stayed: September 2006, travelled with friends
    • Value
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    • Check-in / front desk
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1  Thank drefoshizzle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2017
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  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2016
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Stayed: July 2016, travelled with friends
Thank Letizia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2016
Google Translation

Stayed: June 2016, travelled on business
Thank Jacob D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2016
Google Translation

  • Stayed: January 2016, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank Clara P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eckstein Hotel

Address: Schildhornstrasse 72, 12163 Berlin, Germany
Region: Germany > Berlin
Amenities:
Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #575 of 633 Hotels in Berlin
Price Range: £59 - £110 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Eckstein Hotel 2.5*
Number of rooms: 22
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