We stayed here due to reading reasonable reviews on Laterooms.com! However our experience was something completely different!
Upon checking in we were greeted by a very pleasent young woman who spoke English fluently and was very helpful with our questions of navigating the city! However that is where the please tries stopped!
To start, we used the lift to get our bags up to the room (we had already read reviews about this being bad but our bags were very heavy so didn have much choice) and it was terrifying! Never used it again!
When we got to the room at first it didn't look too bad but upon further inspection it was a different story! Around the room was a wood panelling, which from a distance didn't look too bad, however when you went near it if you touched it just a little it came away from the wall and was simply covering old pipes.
The next issue arose when we found a random door in the room which didn't open, upon further inspection it was a door to the next room. This made us feel very unsafe, to the point where we barricaded the door before going to sleep.
The morning after our first sleep there we were woken at 7:30am by work men hammering and drilling on the floor below us. We went downstairs to complain but it seemed the only member of staff who spoke English was the young woman from the check-in and she wasn't working at this time. After spending 15 minutes trying to explain the problem to the man on reception we gave up. We spoke to the woman later that evening to ask if we could be moved up one floor as we didn't want to be woken again and were told they were fully booked >.<
There was also a member of staff who was the creepiest old man I've ever encountered! Upon entering the hotel one night around 1am, he "checked out" my GF staring at her in a very pervy manner and then said "goodnight" in the most sinister way ever!
The next problem was that the whole time there we were unable to shower. The reason for this was because the shower head was so disgustingly covered in limescale!
Staying on topic of the bathroom, every time we flushed the toilet an awful smell of urine would arise from the sink and taint the whole room with this smell for around 20 minutes.
Finally, the main problem was that even though we let the cleaners in every day to clean the beds were covered in bed bugs. I was lucky and only got bit once on my leg however my GF was covered from head to toe in bites (3 on her face, 5 on her neck, 15-20 on her back/chest and around 10 on her legs) to the point where we had to. Is it a hospital to get cream and medication for it.
Only good points about this are the woman from the start and the location wasn't too bad being so close to the U-Bahn and S-Bahn!
- Official Description (provided by the hotel):
- The central location allows both the business and the leisure travelers all areas of Berlin can be reached quickly and easily. The Novum Hotel Lichtenburg am Kurfurstendamm is comfortable and contemporary furnishings. Functional rooms in different categories and free Wi-Fi await every visitor in a recently renovated hotel. ... more less
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- Also Known As:
- Agon Lichtburg Hotel Berlin
- Agon Lichtburg Berlin