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“Past its best”
Review of Lux 11

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Lux 11
Ranked #209 of 634 Hotels in Berlin
Reviewed 31 March 2014

It's become an ok place to stay, but not worth the rack rate for a city like Berlin. The parent company is clearly investing its time and money in the sister hotel The Weinmeister, just down the road.
Lux 11 needs a good refurbishment, and the latest money saving ploy (disguised as 'we don't want to disturb your lie in') is to not clean anyone's room unless specifically asked to. Resulting in frustrated people coming back to messy rooms and dirty towels. Just not acceptable for the price you pay and the reputation the hotel claims to have.
Staff were pleasant, which brings my service rating to average.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with this hotel
Thank Travelpack2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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151 - 157 of 536 reviews

Reviewed 26 March 2014

Stayed here for one night on a business trip. The hotel had a pretty sterile feel and the room layout was bad. The shower was also really rubbish. In fairness, i'd just come from 10 nights at Soho House Berlin, so anywhere would have seemed like a bit of a let-down.

  • Stayed: January 2014, travelled on business
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1  Thank Finch23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2014

Clean modern aparthotel a stone's throw from Alexander Platz and an easy walk to all the exEast Berlin Tourist attractions. Made welcome right from the arrival - English speaking staff. Large modern room with shower and loo. One note of warning: the shower is virtually open to the bedroom, so everyone in the room needs to be on very friendly terms!!! Small galley with fridge, microwave, 2 plate hob, kettle and coffee maker.
We had double bed and a single, but I think you can get 4 in a room. The room was quiet even though it overlooked Munzstrasse with a stunning view of the TV Tower. We had breakfast included. This was accommodated in the adjoining Prince Restaurant. I believe its Thai, so in addition to cereals, juices, fruit, cold meats, cheese and eggs cooked anyway you wanted, there was also a selection of asian steamed dumplings!
Our room had radiators but no aircon. You can pay for an upgrade to an airconditioned room if one is available. If you visit in Summer I would think that this is a must. We went on a package deal, if you book directly with the hotel you get a few freebies thrown in.

Room Tip: Pay extra for aircon if you go in the Summer.
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  • Stayed: March 2014, travelled with family
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Thank Derek S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2014

This time I stayed five nights, Monday through to Saturday and really appreciated just how well located the hotel was to nearby eats, transport and bars. Whilst "Berlin Mitte" isn't where the cool crowd hangout anymore (that's Kreuzberg), there are still some great places within close striking distance (Odessa Bar and other live music venues on Rosa-Luxemburg strasse (easy 5-7 minute walks).

Landing at Berlin Schönenfeld airport, the train service directly to Alexanderplatz puts you just a few blocks from the hotel.

My experience this time around is definitely biased on just how much fun Berlin is as a city, however Lux 11 is really a very convenient place to base yourself.

The in-room experience is definitely chic and quirky, yet comfortable. I'll be back, but might venture out in Kreuzberg a bit more next time (less than 2km from this hotel).

Oh, outstanding front desk service - keep it up !

Room Tip: try for a corner room (214) was great, lots of natural light and nice street views
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  • Stayed: March 2014, travelled on business
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1  Thank Emufi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2014

Great location and friendly service. Standard room was very modern, TV a little small but with a built in kitchen a great way to also cook if you are there longer.Infrastructure is renovated, only hindrance is that the WIFI is not so strong.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with this hotel
Thank Swiss_2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2014

Top Tip: Book direct for extra perks including midnight snack, spa treatment and complementary wi-fi.

This is a beautifully refurbished townhouse, close to Alexanderplatz but quiet enough to seem private and far away. The rooms have a kitchenette area, with a fridge, freezer drawerr, and hob. They provide you with a dishwasher tablet and washing up liquid as well and all the cutlery you may need. There is a huge double bed, television (German only), dresser and seperate toilet. The best part of the room is the incorporated shower. Behind the sink and in the same room is a full wet-room shower. Complementary shampoo, conditioner and body wash which you can also purchase if like it that much. Balcony in every room.
The wi-fi is top notch, we were able to stream movies and skype.
The service is fantastic and at arms distance: they are there to help only if you need. You have to leave a 'please disturb' sign if you want new towels etc otherwise they leave you to it.

Attached to the Lux 11 is a lovely new Asian restaurant - which is fantastic and offers breakfast for Lux 11 guests. Give it a try, if only to see the amazing decor. Beautiful.

Room Tip: Book direct. Also they can cater over the Christmas period but don't expect any decorative perks...
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  • Stayed: December 2013, travelled as a couple
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1  Thank EnglishTripHead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lux-Eleven, Assistant Front Office Manager at Lux 11, responded to this reviewResponded 18 January 2014

Dear English TripHead
this is awesome... Thank you so much for staying with us and your wonderful review !! It would be a pleasure for us to see you soon again in Berlin ! kindest regards, Angelo-Justin & Team of Lux 11

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Reviewed 16 January 2014

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Easytobook.com
1  Thank Anita M
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Lux-Eleven, Assistant Front Office Manager at Lux 11, responded to this reviewResponded 18 January 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Lux 11

Address: Rosa-Luxemburg-Str. 9-13 | 10178 Berlin, 10178 Berlin, Germany
Phone Number:
Region: Germany > Berlin > Mitte
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#133 Luxury Hotel in Berlin
Price Range: £65 - £218 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lux 11 4*
Number of rooms: 73
Official Description (provided by the hotel):
Situated in Berlin's pulsating and hip central district of Mitte, amidst creative and chic fashion shops, galleries, trendy media agencies and a myriad of culinary locations, the 72-apartment Lux 11 opened on July 1st 2005. The renowned London-based architect team, Silvestrin/Salmaso, has elegantly fused this stylishly modern structure with its historic setting. With interiors oriented towards hospitality, spaciousness and comfort, the Lux 11's open-plan guest rooms and public spaces provide natural scenery in tones of Chinese green for the gleaming bleached wood furniture and fittings. ... more   less 
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Also Known As:
Lux 11 Hotel Berlin

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