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“nice boutique hotel”
Review of Lux 11

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Lux 11
Ranked #204 of 635 Hotels in Berlin
Reviewed 6 March 2009

I booked the this hotel based on the reccommendation of my friend in Berlin and the photos of the hotel website. I was a little bit disappointed because the room wasn't as nice as the photos. However it was spacious and clean. They didn't have porter service so be prepared to handle your own luggage.

Location is ok. Bus stops and metro stations are about 10 mins away. There are many shops in the hotel area and a few of restaurants within a couple of blocks.

I booked through the bookings.com and got a better deal than booking directly through the hotel. Although they said they had wifi service throughout the hotel, you actually had to go down to the lobby if you want to get wifi service.

  • Stayed: August 2008, travelled solo
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Thank hkhappygal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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268 - 274 of 557 reviews

Reviewed 2 February 2009

During our stay I thought the hotel was ok, but we have had problems with them subsequently and I would therefore not recommend it. The room was more like a serviced apartment than a hotel really with a small kitchen area, so you can make breakfast yourself and there was a small 2 ring hob to make simple meals if you wanted. The bathroom area was integrated with the room so it is not advisable if you need privacy! I would be very careful with this hotel however, because when we returned to London I discovered that we had been charged 100 Euros which the hotel took from my account without even informing me. When I contacted them they said this was for a mark on the wall.. a mark that was in the room already and was nothing to do with us! They are currently ignoring my emails about this! I would be very careful if you stay here, it might be worth taking the staff into the room to do an inspection before you leave in case they try and pull this trick again!

  • Stayed: January 2009, travelled as a couple
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2  Thank drpurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 December 2008

Bit of delay putting my review on but I have been going through my old holiday snaps and thought this place deserves a review.

I loved the white furtiture in the Junior Suite and the wall parting between the living area and the bedroom.

The bath was off the wall where you step down into a huge square shaped space. Wierd.

Tha staff were friendly and the restuarant looked although we didnt eat there.

I booked it direct from the website and they arranged flowers for my girlfriend because it was her birthday. The flowers were fablulous.

The apartment is situated near the trendy Mitte area and there are some very nice restuarants around.

We would definately go back to Berlin and the Lux - very nice apartment in a very nice trendy city

  • Stayed: October 2006, travelled as a couple
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Thank EGANSMIND
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2008

Stayed at the Lux as part of a group booking for friends attending a launch party in the City. The hotel staff were great, the breakfast is a good buffet with delicious croissants. The beds are not true king size but are ok for a couple and perfecly comfortable. Very design magazine looking room but white walls inevitable get scuffed.

The bathroom is a design feature which I personally wouldn't choose, but the shower is great, loads of pressure and aboth overhead and handheld. It is open to the room but unlike other reviewers I think if you have issues with your partner seeing you in the shower thats your problem not the hotel.

Location is good, Mitte is a great hub to get to everything, there is a U-Bahn and S-Bahn within a couple of minutes walk, and the best boutique shops are just round the corner. No cleaning daily but towels changed which is fine.

Overall good for a weekend stay but wouldn't pay their rack rates.

  • Stayed: December 2008, travelled with friends
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Thank RovingDelight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2008

First I have to say: we love boutique hotels, booked them all over the world and do not mind to pay the usually a bit steeper price for nice rooms. But staying at the Lux 11 for three nights was one of the most disappointing stays we ever had.
The service was very poor to say the least, arriving we were treated more as annoying invaders rather than greeted as guests. Fhe first appointed room was not their standard square room in this category, but a corner room, that way the actual usage space of the room was tiny, no space even to put one bigger suitcase. After complaining we learned that all the other rooms in this category were booked out. We were only offered higher category rooms, for a much higher price. The prices were even much higher than the price we would have paid on the website through which we booked our room. Pointing that out to the front desk manager we were told that he cannot give us the room for that website price, since they will sell these rooms anyway for the high price. Eventually they downgraded us to the lowest category room. That room was still a bit bigger than the corner room in our booked higher category, but still was tiny, tiny, tiny. It was facing the street, even though the hotel advertises its windows as sound proof, they are not. The noise of the traffic will wake you up very early in the morning. Within three nights, we never did not get our normal category room. On top of it the personal was very rude not only to us, but to a biz partner who called in and afterwards he was connected to the wrong room. All together the rooms are not really stylish, just trying hard and even more tiny than we experienced in Tokyo or Hong Kong island and totally overpriced. The bigger rooms are ok, but even more overpriced (starting from around 300 US Dollar without breakfast). The internet charge is 40 Euros per day, about 60 US dollar.The service is poorly to say the least, up to being rude. Apparently we were not the only ones making this bad experience his was the first hotel were the management decided to downgrade us, after figuring out they do not have a decent room in the booked category - even though they had other rooms available. Our advice: Do not book Lux 11 it really spoiled our stay in Berlin!

..

  • Stayed: November 2008, travelled as a couple
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1  Thank schmidtnews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2008

Booked the hotel for two nights to celebrate a part of our honeymoon. We read about the hotel in Wallpaper guide.
We ended up leaving one day too early as we were so disappointed about the rooms and especially the service.


Service: BAD!!!
- We had to ask several times to receive a confirmation of our booking
- There was no more parking spaces left for our car and they dont have valet parking. Thus, we had do drive to a near by hotel to park our car
-We called to ask if it we could cancel our room for the second day and was told it would not be a problem. When we then checked the day after they wanted us to pay for the second night despite what they informed us the day before. After a long argument they agreed to cancel without penalty as promised.

Rooms: Do not live up the the price
-Nice design, spacey, nice colors
-Shower/tub in same room next to bed (guess some people like that)
-No minibar
-Small kitchen if ones wants to cook
-Beds short (if you are over 190cm tall your legs will stick out)

All in all very poor hotel considering the price they are asking.
Second day we switched to Bradenburger Hof, which was fantastic and at about the same price

Will never be back.

  • Stayed: September 2008, travelled as a couple
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2  Thank mcristo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2008

Location perfect for walking Berlin. Lots of cool shops and restaurants in Berlin Mitte - Loved Oliv Coffee/Breakfast Bar (around the corner from hotel) and Dolores Burrito Bar (tasty and fun) just down street from hotel. Hotel´s restaurant Shiro i Shiro was almost too hip. Very loud and tight. Sushi starter was good, entree was average crossover creative something-or-other.

Room was light and clean, functional - a bit too much IKEA. Amazingly quiet for street side. Kitchenette was stocked with utensils, glasses, etc. and there are lots of markets nearby for supplies.

Perhaps it´s my age or prudeness but the open bathroom concept was a bit unsettling - even after years of marriage there are certain bathroom things that shouldn´t be shared. The toilet itself is separate from the room - just the shower, sink and vanity are integrated in the sleeping space. Interesting to look at but strange to share.....

Hotel staff was nice. Was a bit put off by the hotel limosine service offered. Taxi to Hauptbahnof is 10 euros with tip. Hotel limosine surprised us with 20 euro fee. Nice driver, though.

For big style and great location, check out Hotel de Rome (lovely! Will stay here next time!) or the Sofitel am Gendarmmarkt. Can book super deals for only a bit more than Lux 11. Hotel am Hackishenmarkt also looked good - charming. Hotels on Potsdamerplatz are impressive but location is too far out. Would be good location for musicals, even checkpoint charlie but for Mitte (and the great scene in mitte) Potsdamerplatz is not convenient.

Be happy!

  • Stayed: September 2008, travelled as a couple
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Thank dgerm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lux 11

Address: Rosa-Luxemburg-Str. 9-13 | 10178 Berlin, 10178 Berlin, Germany
Phone Number:
Region: Germany > Berlin > Mitte
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#132 Luxury Hotel in Berlin
Price Range: £77 - £167 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lux 11 4*
Number of rooms: 73
Official Description (provided by the hotel):
Situated in Berlin's pulsating and hip central district of Mitte, amidst creative and chic fashion shops, galleries, trendy media agencies and a myriad of culinary locations, the 72-apartment Lux 11 opened on July 1st 2005. The renowned London-based architect team, Silvestrin/Salmaso, has elegantly fused this stylishly modern structure with its historic setting. With interiors oriented towards hospitality, spaciousness and comfort, the Lux 11's open-plan guest rooms and public spaces provide natural scenery in tones of Chinese green for the gleaming bleached wood furniture and fittings. ... more   less 
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Also Known As:
Lux 11 Hotel Berlin

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