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Holiday Inn Express Berlin City Centre
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Reviews (1,581)
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486 - 491 of 1,581 reviews
Reviewed 9 July 2013

Its a holiday Inn so not the most luxury of the hotels but it served its purpose well and would probably stay there again should I ever visit Berlin again. Room was a good size and clean. Bar staff could have been more attentitive.

  • Stayed: June 2013, travelled as a couple
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Thank Jadossa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSM_HIEX_Berlin_CC, Guest Relations Manager at Holiday Inn Express Berlin City Centre, responded to this reviewResponded 10 July 2013

Dear Jadossa,

Thank you for rating the our Hotel, located in the heart of Berlin.
We are happy to read that you have enjoyed your stay at our hotel.

For your next stay:
Now we have a bigger selection of whiskey, wine and other drinks of our barmenue.

We hope to have you as a guest with us again in the new future at the Holiday Inn Express Berlin City Centre.

Best regards,
Ferdinand Lechner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2013

Incredible value for a basic, large room that was clean, had functioning air-con & a window that could open to let the fresh night air in, would've loved to have safe and fridge but wasn't too fussed by the absence of both and understandable considering it's a HI Express. Free wifi, free breakfast and an ice machine round off almost all the other basic necessities one needs when away from home. Location is about 10 mins from Zoologischer Garten (S-Bahn & U-Bahn junction) and Wittenbergplatz (U-Bahn station). Giving a 5 star rating because of the value, the amenities provided exceeded what was expected and the friendly welcome at check in. Great job!

  • Stayed: June 2013, travelled as a couple
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Thank JoelMa1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSM_HIEX_Berlin_CC, Guest Relations Manager at Holiday Inn Express Berlin City Centre, responded to this reviewResponded 10 July 2013

Dear DarkRevan,
Thank you for rating the our Hotel, located in the heart of Berlin.
It is always a pleasure to have such a great feedback from a guest.
We are happy to read that you have enjoyed your stay at our hotel.

We hope to have you as a guest with us again in the new future at the Holiday Inn Express Berlin City Centre.

Best regards,
Ferdinand Lechner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2013

We spent 4 nights in the Holiday Inn Express Berlin City Centre and were very happy with our stay. The rooms were spacious, the facilities good, Ethernet connection in the room but WiFi available in the very comfortable lounge area.
Breakfast was terrific!
The staff were extremely friendly and helpful and only able to speak English was no problem as we were easily understood.
The hotel situation was a short (5 min) walk from the S station which connected us to anywhere.
After a very long flight we arrived at the hotel a few hours before the official check in time but the friendly staff found us a room so that we could check in immediately.

  • Stayed: June 2013, travelled as a couple
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Thank Dianne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSM_HIEX_Berlin_CC, Guest Relations Manager at Holiday Inn Express Berlin City Centre, responded to this reviewResponded 10 July 2013

Dear Dianne D,
Thank you for create this review.
Our staff is always there for our guests to answer questions and to help them feel welcome.

I´m happy that you enjoy your stay and will comeback.
On your next trip to Berlin, we would be pleased to welcome you back at the Holiday Inn Express Berlin City Center located at the heart of Berlin!

Kind regards

Ferdinand Lechner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2013

Not worth the price, rooms are small, there is barely any space to put your suitcase.
The window only opens on the top, so barely no fresh air.
Our bathroom was not cleaned for the entire 3 days of our visit.
To give credit to the staff at reception, they were shocked and angry when we told them this on the last day and came up to the room to see the state of it.
The location is central, close to Potsdammer Platz, but the surroundings are dreary.
The breakfast buffet is good.
All in all, definitely not worth the price!

  • Stayed: July 2013, travelled on business
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Thank Rsars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSM_HIEX_Berlin_CC, Guest Relations Manager at Holiday Inn Express Berlin City Centre, responded to this reviewResponded 10 July 2013

Dear Rsars,

thank you for takeing time to write a review.
I would like to apologize for any inconvenience caused to you during your stay.
We shared your comments regarding the housekeeping with our management at Frankfurt and Berlin and our housekeeping.

You can open the window at your own risk completely but fist you must give a notice at the reception. Thats only a safety standard of our hotel.
On your next trip to Berlin, we would be pleased to welcome you back at the Holiday Inn Express Berlin City Center located at the heart of Berlin!

Kind regards

Ferdinand Lechner

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Reviewed 2 July 2013

This hotel was fantastic. The staff was friendly and helpful. My keycard did not open the door to my room but instead of just giving me a new key someone from the front desk got a new one and came up to the room with me! I've stayed in five star hotels and that did not happen. room was very clean. Location is great and the breakfast was nice. I would stay there again in a heartbeat.

  • Stayed: August 2012, travelled solo
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Thank George D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSM_HIEX_Berlin_CC, Guest Relations Manager at Holiday Inn Express Berlin City Centre, responded to this reviewResponded 10 July 2013

Dear George D,

First of all, our staff was very pleased with your praise. Thank you for it.
Our staff is always there for our guests to answer questions and to help them feel welcome.
I´m happy that you enjoy your stay and will comeback.

On your next trip to Berlin, we would be pleased to welcome you back!

Kind regards

Ferdinand Lechner

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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