stayed here for 4 nights, appart from a slightly unreliable wifi connection I cannot fault the facilities of this hostel, however the staff completely let this place down. Travelled europe for one month staying in hostels and received the worst service here. All reception staff were either incompotent, rude or both.
I had reserved 3 night stay initially, on arrival they gave us a receipt for a 2 night stay!! Thankfully I had a copy of my reservation with me to prove that I had paid for 3 nights. when I pointed this out to the staff, rather than admit that they had made an error with the booking they tried to palm me off by saying that it was just because i actually had to move to a different room for my final night stay... ridiculous considering we were only a party of 2 and had reserved well in advance. this meant we had to check out at 11 and check back in at 2, a bit of a waste of your day. The main receptionist "Linda" was beyond rude and not helpful at all, from her very first greeting at the desk on arrival she snapped at us. when we finally got to room the top bunk bed was not made and old linen was lying in a heap at the bottom of the bed, when we complained to staff at reception they checked the room and returned to tell us that it was normal protocol in the hotel to not make the top bunk... we had to again point out that the linen left on the bed was actually dirty... on second check of room new linen was finally left for us, with no apology. This is not an exhaustive list of the issues we had with staff here but I think i've made my point. I dont usually take so much time out to leave negative feedback, but the poor service received here tainted our experience in Berlin.
- Official Description (provided by the hotel):
- The MEININGER Hotel Berlin Alexanderplatz (formerly "Prenzlauer Berg") is located on Schonhauser Allee by subway station Senefelderplatz. The modern hotel is only one and a half kilometres from Alexanderplatz and not even two to the Museum Island. You will find a great variety of pubs, cafes and restaurants on your doorstep - exactly the right place for fans of the youthful side of Berlin! ... more less
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- Also Known As:
- Meininger City Hostel Prenzlauer Berg Hotel Berlin