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“Great Hotel with Lovely Staff”

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Holiday Inn Express Berlin City Centre-West
Ranked #170 of 634 Hotels in Berlin
Huddersfield, United Kingdom
Level Contributor
4 reviews
“Great Hotel with Lovely Staff”
Reviewed 22 March 2014

Just got back from a lovely 5 day break to celebrate our Silver Wedding. It was our first trip to Berlin and we found the hotel's location ideal - especially as the 100 bus passes the door and provides a direct link with the major tourist sites.

The room was very comfortable, the staff helpful and the complimentary breakfast was of the standard we have come to expect from Holiday Inn Express. On our first night we arrived very tired and in need of food; so as it was raining decided to visit the Chinese restaurant next door. I can highly recommend this - a two course meal for two, with drinks,came to less than 30 Euros.

The only reason I have not given an excellent rating is that the rooms are not soundproof. We got three nights very good sleep but on the other two we were disturbed by people returning in the early hours. This will not prevent us from returning and was only a minor inconvenience to a very enjoyable stay.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pjo18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BERCW, Front Office Manager at Holiday Inn Express Berlin City Centre-West, responded to this review, 30 March 2014
Dear Pjo18,

thank you very much for your nice comments.
We hope to see you soon on your next trip to Berlin and you will enjoy your stay in our hotel again.

Best wishes,

Kevin Koriath
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (106)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Poole, United Kingdom
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 20 March 2014

So many little things wrong with this place. My rooms sink was blocked and there was a underlying smell in the bathroom and it wasn't me, that stayed for all of my stay. The bed and shower were OK, but again I thought the service was lacking. Cheap plastic glasses left in the room. I was there 4 nights and these glasses were never replaced. When i asked for an iron I was told they would charge €50 against my room till it was returned. I also had to go and collect it from reception, which was a first for me. The first one I was given had a completely burnt hotplate and should have been discarded by the hotel weeks before, as for the standard of iron it could have been bought for new for less than €15.

the breakfast was OK, but I've had much better ones in HIE's before. The staff were pleasant enough and polite, but not really customer focused in my opinion

Room Tip: take a nose peg
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dan o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BERCW, Front Office Manager at Holiday Inn Express Berlin City Centre-West, responded to this review, 30 March 2014
Dear Dan O,

thanks for taking time and sending us your comments.
We apologize for your inconvenience.

We always want to improve our services and those comments like yours are very helpful for us.

Kind regards,

Kevin Koriath
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 March 2014

Very good rooms and nice shower. Modern and well equipped. Very good location. There is a bus stop right outside the hotel. The Bus 100 takes you to all the major sights in the city! Buffet Breakfast is good too.
I totally recommend this hotel for a pleasant Berlin experience at a very good price.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 704swatim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BERCW, Manager at Holiday Inn Express Berlin City Centre-West, responded to this review, 16 March 2014
Dear 704swatim,

Thank you for your kind review. We love hearing from our guests about their stay!
Think about us if your your travelplans should bring you back to Berlin!

With best Regards

Ilka Artigas
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 March 2014 via mobile

We stayed at the Holiday Inn Express Berlin for 2 nights. We received a lovely welcome from the staff upon arrival. The hotel is clean, the rooms are well appointed and it is positioned very close to many major tourist attractions. It's close proximity to the public transport system is also a great bonus. The included buffet breakfast is excellent. The only downfall was the lack of wifi in the rooms, however it was available to us free of charge in the lobby. We would most definitely stay here again.

Stayed March 2014, travelled with friends
Helpful?
Thank Nicole M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BERCW, Manager at Holiday Inn Express Berlin City Centre-West, responded to this review, 16 March 2014
Dear Nicole M,

We thank you for taking the time to make this review and your uplifting words. We look forward to welcoming you back to our Hotel.

With kind Regards
Ilka Artigas
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Spain
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 February 2014

Staff were welcoming, polite and friendly and spoke excellent English. The room was very clean, comfortable, and had everything that we needed, including tea / coffee making facilities.There was a bar,no restaurant, but several restaurants nearby. Good buffet breakfast. The location was ideal for sightseeing and is within walking distance of the hop on hop off tourist buses. WIFI available although not free of charge. We would recommend this hotel, either for a city break or a business trip.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank francophilesSpain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BERCW, Front Office Manager at Holiday Inn Express Berlin City Centre-West, responded to this review, 9 March 2014
Dear francophilesSpain,

thank you very much for your great feedback.
Next time you will get the WIFI code for free, because we do not charge it any more since march the 1st.

Hope to see you soon!

Best wishes,

Kevin Koriath
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincoln, United Kingdom
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 24 February 2014

Good location, 5 minutes walk to the U-Bahn, friendly helpful staff. Room fairly small but very clean and well equipped. Only shortcomings were: no WiFi (but available at a modest daily charge) and no in room safe (but available free at reception) Breakfast perfectly acceptable.

Room Tip: Room at the back was very quiet
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank P M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BERCW, Front Office Manager at Holiday Inn Express Berlin City Centre-West, responded to this review, 9 March 2014
Dear P M,

thank you very much for yor nice comments.
Since this month we offer WIFI for free, so I hope to welcoming you again on your next trip to Berlin.

Best wishes,

Kevin Koriath
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barcelona, Spain
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 22 February 2014 via mobile

I staye there as I wanted to be close to Kreuzberg, so it takes 20 min walking to go there. Also Potsdamer Plataz is close. Hotel is good, Holiday Inn standars. Internet free but only in the lobby. Breakfast good, althiugh could be better.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pablo H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BERCW, Manager at Holiday Inn Express Berlin City Centre-West, responded to this review, 23 February 2014
Dear Pablo,

Thank you for taking the time to share your feedback as we are always looking for ways to improve our services. We hope that you will give us another opportunity to redeem ourselves in your eyes.

With kind Regards
Ilka Artigas
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Berlin City Centre-West

Property: Holiday Inn Express Berlin City Centre-West
Address: Kurfuerstenstr. 78, 10787 Berlin, Germany
Phone Number:
Region: Germany > Berlin > Charlottenburg
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Wheelchair access
Hotel Style:
#80 Romantic Hotel in Berlin
#130 Family Hotel in Berlin
#143 Business Hotel in Berlin
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Holiday Inn Express Berlin City Centre-West 3.5*
Number of rooms: 158
Official Description (provided by the hotel):
Berlin's first brand new entirely non smoking hotel opened in 2008! The brand new Holiday Inn Express Hotel Berlin City Centre West is located in the center of Berlin only a few steps away from the famous boulevard Kurfuerstendamm, the well-known department store KaDeWe, the Kaiser-Wilhelm-Memorial Church, Berlin Zoo, Potsdamer Platz and Charlottenburg Castle. The worldfamous Alexanderplatz in Berlin Mitte, the Berlin Jewish Museum, the Berlin Wall, the Brandburg Gate, Berlin Unter den Linden, Friedrichstrasse , and Check Point Charlie are all within easy access. The Holiday Inn Express Hotel Berlin City Centre West offers 158 non smoking luxurious en suite air-conditioned bedrooms, each with flat screen colour TV with a variety of channels, modem point, High Speed Wi-Fi Internet Connectivity, hairdryer and tea and coffee making facilities. The Holiday Inn Express Hotel Berlin City Centre West is only two minutes from the InterContinental Hotel which hosts major events throughout the year. The Holiday Inn Express Berlin Hotel City Centre West offers affordable on-site car parking with direct access to reception and high-speed Wireless Internet access throughout the entire hotel. Stay Smart, the Holiday Inn Express Hotel Berlin City Centre West is expecting you! ... more   less 
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Also Known As:
Holiday Inn Express Berlin City Centre-West Hotel Berlin
Holiday Inn Berlin
Berlin Holiday Inn

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