We stayed there 4 nights as a couple. If you arrive from Schönefeld airport, it's easy to get to the hotel. I must admit the location is great, you can't be closer to a subway, and there's a drugstore and a grocery store also very close. However, the hotel doesn't look good, the carpet must be older than my mother and it doesn't look very clean, even in the room. The wifi in the room is terrible, my laptop had a hard time getting it and my husband's cell phone couldn't get it at all. The empty mini frige was practical, and you can get a tea maker with 2 cups full of coffee and tea bags for 5 Euros (they give you back the 5 euros at the end of your stay).
The most deceiving part is that I had 200$ Best Western travel cards, and I was planning to pay a part of my stay with them, however the staff refused them. First they seemed to not even know what they were, one of the girl looked almost scared or disgusted to touch the cards! and then they said that as I had reserved through Expedia, they couldn't accept them, even if the hotel wasn't prepaid... I even contacted the BW customer service to get help, they did call the hotel, but the staff there pretended that Expedia indicated that I had to pay my whole stay by credit card at the arrival. I doubled-checked my reservation on Expedia and this didn't appear no where...For this issue and the lack of wifi, I will never go back there and I won't recommand this hotel neither. Plus the staff doesn't mind if you don't speak German, they start talking in German assuming that you understand... It was getting bothering to always have to say "could you speak English, please?". They work in a hotel, they should assume that they don't receive only local visitors!
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- Also Known As:
- Best Western City Ost
- Best Western Berlin
- Berlin Best Western