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“Nice Room But Expensive Wifi”
Review of Courtyard Bremen

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Courtyard Bremen
Ranked #10 of 86 Hotels in Bremen
Certificate of Excellence
Vilnius, Lithuania
Level 6 Contributor
139 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 291 helpful votes
“Nice Room But Expensive Wifi”
Reviewed 19 April 2014

I would have given this place a five star review had it offered free (or cheap) wifi. They give you one hour for free when you check in, but the wifi costs 6.50 euro per hour or 12 euro per day. OUCH!! if you need more wifi than one hour, here is a hint: There is a corner of the train station where there is Starbucks, Subway and Burger King. I ate at the Subway and logged into the Starbucks free wifi. The wifi channel does not say "Starbucks" but something like BPonline (or similar).

But I digress. Other than the high wifi prices, the hotel was nice. My room was nice, the location was convenient (though the train station is not a very attractive location). Service was good.

Here is my polite suggestion to the management: I have just quickly reviewed your latests TripAdvisor Reviews. Probably 1/3 mention the expensive Wifi as a negative. Is it really worth the bad comments? What many hotels do is reach a compromise with their guests. They offer free wifi in the lobby and paid wifi in the rooms. Most business people have their costs covered by their companies and will probably go for the paid version so that they can work in their rooms. Most people not on a business account (like myself) are going to grumble and take the measly 1 hour you offer for free or go to the starbucks. Why not be among the first hotel in the Bremen area to offer free wifi in the lobby? Your lobby is anyway empty and maybe people who work there will have a drink or a snack rather than take that business to the Starbucks/Subway in the train station. I think that you are missing an opportunity to improve both your service to your customers and your business. However, if you don't, I will return because you have a nice hotel. But I will use the wifi in the train station.

  • Stayed April 2014, travelled solo
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Eugene E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
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Dublin, Ireland
Level 6 Contributor
114 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 17 March 2014

We booked this hotel because we liked the look of it and it's location. We chose room only because we thought 19 Euro for breakfast was much too expensive. Aside from that we loved the Marriott. All the receptionists were so helpful booking restaurants, recommending others, suggesting best transport options etc. Cheerful patient and so polite and friendly. Well done girls.The rooms were large with two double beds, excellent shower facilities, tea/coffee making facilities, fridge,well soundproofed. Great security system as well.

Room Tip: We faced onto Willy Brandt Plaza at the rear exit of the Hauptbahnhof and had no problems.
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  • Stayed March 2014, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
1 Thank late_starters40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barcelona, Spain
Level 6 Contributor
151 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 10 February 2014

I was rather disappointed with my stay, after reading such positive reviews in internet. The front-desk staff were very helpful and attentive. The first room I was given was not at all what I expected, and they immediately changed me to a much nicer room. However, I was suprised that WiFi is payable, with only one hour given free. This is a four star business hotel, right? It was difficult to get any attention or service in the bar at 7:00 pm in the evening, with the bar staff preferring to stay inside the kitchen, rather than looking after customers. The location right next to the central station is not really very good (unless you are arriving/departing by train), as there are some rather intimidating individuals there at night.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BraddyBcn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HAJCY, Executive Secretary at Courtyard Bremen, responded to this review, 11 February 2014
Dear Valued Guest,

We would like to take this opportunity to thank you for your recent feedback on your last stay with us. The opinion of our guests is of utmost importance to us and points out where we have room for improvement. Accordingly, I am sorry to hear that we could not meet your expectations regarding your stay with us in some points. Delivering quick and friendly service is our priority. Therefore, we sincerely apologize for not meeting your expectations. To mark the occasion we already addressed your concerns and brought them to the attention of our associates, who were responsible for the well-being of our guests that evening. We would like to thank you again for your feedback and we hope that we will have the pleasure to welcome you again in the future.

Sincerely,

Your Courtyard by Marriott Bremen Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bromley, Kent
Level 5 Contributor
46 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 3 February 2014

Only stayed for one night on a quick christmas markets trip but would go back anytime. location very convenient - right by main station with trams only about 20 minutes from the airport. Journey from airport to hotel would have been even quicker too if we hadn't had to pass the first gluhwein bar, well passing it without stopping wasn't an option.

Rooms large and clean, not much of a view apart from one of the platforms at the railway station but we never intended to spend much time at the hotel anyway. Attractive lobby and bar area and friendly staff.

Have never stayed at a Marriott where the beds aren't comfortable and this was no exeption. Breakfast of high quailty and didn't suffer from the usual buffet style breakfasts where you have to wait for clean plates or items to be re-filled, or even wait for a table, so good all round.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Faddywaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 5 Contributor
72 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 17 January 2014

A fantastic hotel, from staff, to look, to rooms and most of all the food, in a great location , next to arena ,station , markets and town, not on noisy . So happy with sleep beds were really cosy lots of extra pillows , rooms were so clean and modern every thing from all the small things that you want covered in a great stay to all the big things, found no foul at all, and no complaints for anyone else. Would differently go back again .

Stayed December 2013, travelled with friends
Helpful?
1 Thank Torie1262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 December 2013 via mobile

At the end of the central station, but you would never know, rooms are amazingly really soundproof!!
Best way tho see the city, hen you go by train or bus, to Bremen!
Breakfast at €19 ridiculous, we got into town, wich is a 10 min walk.
Christmas market near the corner, great for a shopping spree!

Stayed December 2013, travelled with friends
Helpful?
Thank Marikaisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United Kingdom
Level 3 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 8 December 2013 via mobile

You would never know a train station was opposite! So quiet.

Large non smoking room with two double beds. Faultlessly clean and tastefully furnished with everything you could possibly need.

Lovely foyer and restaurant.

Short stroll to the beautiful and atmospheric Christmas Market in the main square.

Can't fault this hotel, stay here.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nellples
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard Bremen

Property: Courtyard Bremen
Address: Theodor-Heuss-Allee 2, 28215 Bremen, State of Bremen, Germany
Region: Germany > State of Bremen > Bremen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Romantic Hotel in Bremen
#4 Business Hotel in Bremen
#6 Family Hotel in Bremen
#7 Luxury Hotel in Bremen
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Courtyard Bremen 4*
Number of rooms: 155
Official Description (provided by the hotel):
The hotel is located directly at the Central Station of Bremen on your right. Bremen trade fair with the Congress Center Bremen and the Arena Bremen is directly opposite on the other side. And the historic city center it is only 800 meter. ... more   less 
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Also Known As:
Courtyard By Marriott Bremen Hotel Bremen

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