This hotel has a poor front desk. When chosing to stay and pay for a hotel room, I expect service minded reception staff. At this hotel, everything you ask for is a problem.
Stayed one night. Enough. Even if the price paid, the location and the breakfast was nice, and the room mostly convenient (despite of the nice, but uncomfortable bed and a tiny inconvenient bathroom).
No AC, but an external fan made it liveable at these warm summerdays.
No WIFI signals in my room. This gave my travel company problems, as we were dependent on planing our further road trip, and we had chosen this hotel because of free in room wifi. Asked the reception staff to get another room, but she said «the wifi should work». «The problem is not the room». But it did not work unless I stayed in the corridor, I told her, so it isn’t working, and I leave tomorrow and can’t wait to let the IT-technicians fix it. But she was not interested to solve my problem or satisfy her customer. Even if the hotel still had available rooms.
The next day, we asked for one hour later check-out. This also had to be discussed as it was a big problem for them. Really??? I stay yearly at aprox. 30 hotels, and I have seldom met a less service minded hotel.
Will not stay here again.
One additional note that is slightly amusing: The hotel had a betting competition in the front desk when we arrived for the WC match between France and Germany. I am not football interested, but I guessed 1-0 to Germany. The match ended 1-0 :) Never heard anything from the front desk about it...
- Official Description (provided by the hotel):
- modern hotel, situated between main station and city center ... more less
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- Also Known As:
- Best Western Bremen
- Best Western Schaper Siedenburg
- Bremen Best Western