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“Excellent location, old fashioned vibe” 4 of 5 bubbles
Review of Steigenberger Hotel Sanssouci

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Steigenberger Hotel Sanssouci
Ranked #2 of 37 Hotels in Potsdam
GreenLeadersGold level
London, United Kingdom
Level Contributor
67 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Excellent location, old fashioned vibe”
4 of 5 bubbles Reviewed 26 May 2014

We stayed at this hotel for three nights. The room was excellent if slightly old fashioned. We had a wonderful spacious balcony with a table and seats. We sat out and enjoyed a glass of wine or two in the sun. We also had the sauna and steam room to ourselves. Staff were helpful and courteous. The only downside was the lack of a safe in the room. Would we go back? Yes, we would!

  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Tina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SB_Potsdam, Manager at Steigenberger Hotel Sanssouci, responded to this review, 27 May 2014
Dear Tina,

thanks for the review of your stay at the Steigenberger Hotel Sanssouci Potsdam. We are very pleased, that you enjoyed the stay in Potsdam and our hotel. We are happy to give your praise to our staff team and we would be pleased, if you visit again our hotel.

With best wishes and kindly regards from the
Steigenberger Hotel Sanssouci Potsdam

Birgit Langholz
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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994 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (15)
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kent
Level Contributor
90 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 10 March 2014

the second time I have been to this hotel. The rooms are spacious, clean and very comfy. The food is excellent. the staff are very helpful. the only thing I would like improved is the speed of the free wi-fi. I could have upgraded to faster speed for 8 euros a day, but am used to unlimited free when on business - this is the only reason it did not get a full rating from me. the hotel is in a great location, close to Sanssoucci park, and the main shopping street. and easy to get to on public transport from the airport. I would be very happy to visit again - thank you for a lovely stay.

  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank trekkerKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rio de Janeiro, RJ
Level Contributor
192 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed 13 November 2013

The hotel is excellent, settled in a very convenient place near the old downtown area and sansoucci park. The rooms are very elegant, with old fashioned furniture. There is also a restaurant in the hotel serving an excellent food with a very kind and helpful staff (both at the hotel reception desk and restaurant).

Room Tip: It seems that all rooms are convenient to have a good night of sleep, since the street in front of t...
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  • Stayed September 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank paulo_fernandez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
1 of 5 bubbles Reviewed 7 November 2013 via mobile

My colleagues and I stayed here for three nights. Not one if us enjoyed it or had anything good to say about it.

Do be prepared to step into a dark, cold, unfriendly place, where the water from the tap/shower is unreliable - it is hot one minute and cold another minute.

There was a horrible smell in the bathroom of my first room 404. I booked a deluxe room, yet the room 404 did not even have a desk! I was then moved to another room 418, which was supposed to be in the same category but was a class up.

The only radiator in my new room was set to a maximum, yet it took 2 full days for the room to be warm.

The hotel gives customers only 30 mins of free internet, and it's 9 euros for 5 hours after that.

Now, one strange thing. In my room, they left just one, very sad pillow! Make sure they bring you another one or two if these.

The staff are mostly very quiet and do not seem too happy or content. The boss (Ms Liebe/Ms Love) was anything but love. She would not acknowledge you even if spoke directly to her. Sadly, customer care is not something she is willing to offer if you do not speak German. The two trainees on the other hand tried to be useful and apologetic.

One last comment. I was there for over three nights, as my organisation had a workshop at the hotel. On my last morning, I asked if I could have a check-out at 12:30 instead if 12:00. The answer from Ms Love was.... Nein!

Thank you, Ms Liebe, your attitude has worked! I won't be returning to your hotel anytime soon...




Stayed November 2013, travelled on business
Helpful?
2 Thank rakmator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lahr, Germany
Level Contributor
280 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
3 of 5 bubbles Reviewed 27 October 2013

A perfect hotel to discover beautiful Potsdam and Sanssouci Park. All in reach by walking. The hotel itself is a former Steigenberger Maxx hotel and this is how it looks like - a bit run-down. But the rooms are clean. I dislike hotel rooms with an integrated bathroom. Breakfast is okay, variety of fresh fruit is limited.
Avoid to park your car in the hotel parking garage; it's extremely narrow down there and on top it's 20% more expensive than the ample public garage 1 minute away.

  • Stayed October 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Dils2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rehovot
Level Contributor
41 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
2 of 5 bubbles Reviewed 22 July 2013

We stayed in Steigenberger hotels repeatedly and thus did not hesitate in our choice. In fact, we entered Potsdam only 12 days after spending two nights in their superb InterCity Berlin-Schönefeld (see my enthusiastic review). It is hard to grasp that both the hotels belong to the same group, ranked the same 4 stars and demand equal price! In Sanssouci they call it “superior” the room without air conditioning and safe, not stuttering even the splendor of balcony or coffee/tea facility. The wretched furniture evokes an era of DDR, as well as their service does: the reception stuff was neither friendly nor cooperative, sometimes close to being rude, that is rare in Germany. The entire spa closed in the midst of the day and the breakfast at 30 euro/pair contributed to our disappointment.
The only merit of this hotel is its top location. But namely this seems to be the cause of all the above shortcomings: they simply do not feel the need to update the hotel and to improve the service quality.

  • Stayed July 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Moshe R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wimborne, United Kingdom
Level Contributor
465 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 296 helpful votes
3 of 5 bubbles Reviewed 11 July 2013

Of course the location is excellent - a short walk to main street of Potsdam town, close to a number of restaurants and very close to the entrance to Sanssouci Park. We chose it on that basis and the very good earlier reviews, but having stayed there would agree with the less good more recent reviews- they seem to believe that their location allows them to get away with less than great facilities and service.
Coming from Berlin, and as informed by the hotel, there's an easy tram from next to the station to close to the hotel. Reception when we arrived was pleasant and friendly, though not that great on providing information. This seemed to set the tone for our stay, with reception staff often being friendly and helpful and just as often 'busy' with other things. We came in after sightseeing late one afternoon and just sat in the outside area, where the waitress seemed rather put out that we didn't want a drink. Another time we actually wanted a drink but couldn't find anyone to serve us, and the bar hardly ever seemed to be open. When we did have a couple of glasses of wine we were somewhat shocked at a price of 17 Euros (should have checked the drinks list first!). Having checked the food prices we decided to eat elsewhere - there are several good, cheap places within 200m. The same goes for breakfast, which was very much on the expensive side, especially if you don't want much.
I can't complain about the room - 1st floor at the back so quiet. We'd booked 'superior' and the room was quite large and clean, had plenty of storage space and was well looked after when we were there. One of the few hotels we've been in recently that actually followed the stated 'environmental policy', i.e. they actually didn't change the towels if you hung them up. The bed was on the soft side and, as often the case in Europe, the pillows far too soft; they provided a harder one but it wasn't much better. There's a well stocked, if expensive, minibar and one free bottle of water per stay (how generous). They provided a Nespresso machine in the room - not great if you actually want tea. There is no air conditioning, which is clearly stated on their website, but the ceiling fan was good and quiet enough to be left on overnight if needed.
Our flight out wasn't until the evening and they extended check-out till 5 for 30 Euros, which was not unreasonable.
A mark of 3 may be a little harsh, but I certainly expected better at the price.

  • Stayed June 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Geoffy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Steigenberger Hotel Sanssouci

Property: Steigenberger Hotel Sanssouci
Address: Allee nach Sanssouci 1 | 14471 Potsdam, 14471 Potsdam, Brandenburg, Germany
Phone Number:
Region: Germany > Brandenburg > Potsdam
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Potsdam
#1 Spa Hotel in Potsdam
#2 Luxury Hotel in Potsdam
Price Range (Based on Average Rates): £
Hotel Class:4 star — Steigenberger Hotel Sanssouci 4*
Number of rooms: 137
Official Description (provided by the hotel):
CAREFREE IN SANSSOUCI. No other address in Potsdam is as elegant as Allee nach Sanssouci 1? Situated just 500 metres from the famous summer residence of Frederick the Great and its lovely park grounds and opposite the historical city center this first-class Steigenberger hotel awaits you with a surprising ambience. Enjoy the most modern of comforts in a relaxing atmosphere, enwrapped by historical splendour. Not just the palace and park grounds are worth a visit: the picturesque Dutch Quarter, the Russian Colony, the Babelsberg film studios and, of course, the metropolis of Berlin - located just ten kilometres away - are reason enough to plan plenty of sightseeing time. And for this you can use the public transportation free of charge. ... more   less 
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Also Known As:
Steigenberger Hotel Potsdam

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