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“AVOID AT ALL COSTS!! UNTER ALLEN UMSTANDEN VERMEIDEN!!”
Review of Hotel Zollhof

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Hotel Zollhof
Ranked #303 of 318 Hotels in Hamburg
Worthing, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“AVOID AT ALL COSTS!! UNTER ALLEN UMSTANDEN VERMEIDEN!!”
Reviewed 29 April 2013

Stayed here for 20 minutes....That was enough! Ive stayed in many budget hotels across Europe on business so i am pretty open minded and tolerant. This is the first time i've ever had to leave a comment about a poor hotel. I Booked 2 rooms here for 1 night for myself and another. Both rooms were poorly kept. Window was open on arrival bearing in mind it was -9ºc outside, must be to let the smell out. The locks were broken on both the doors as though it had been broken into more than once and had been badly repaired. Inadequate heating, small electric heater in middle of room. Curtains only covered half the window. Can't comment on the bed, shower etc as we were not there long enough to find out but visually they didn't look pleasant. We felt very unsafe and uneasy in this hotel. Both of us who were supposed to be staying here are very surprised this hotel is allowed to remain open for business. I asked for a refund so i could book into a secure clean hotel but reception staff said they can't give a refund if you have been there for more than 30 minutes, we were there 20 minutes and they still refused me a refund. Whilst on route to another hotel the taxi driver seemed very familiar with people leaving the Hotel Zollhof for the very same reasons as us. YOU'VE BEEN WARNED

Room Tip: Don't think this hotel has a "good room" Stay somewhere else. Etap and Ibis are nearby...
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  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank D R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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59 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Russian first
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English first
Børkop, Vejle, Denmark
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 November 2012

No soap, no glasses and no towels. TV had no cable connected, so had no use at all. Curtains did not cover the intire window. Shower cabin were broken. We had to leave with no shower. The room were nice clean though.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ricky S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Hamburg hotels

Cambridge, United Kingdom
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 September 2012

We stayed in this hotel for two nights. Thankfully it wasn't any longer. There was no wardrobe to hang clothes, not even a coat peg or hangers. We had to ask for towels. The carpet was disgusting, covered in stains, although, thankfully the bedding was clean. The door to the room looked as if it had been kicked in at some time and didn't fit properly. The windows and door to 'the balcony' didn't fit and so the room was extremely noise and cold. The toilet leaked and the tap was loose in the sink, which didn't even have a plug. There was not even a smoke alarm fitted in the room - surely this is a legal requirement in hotel rooms? The whole building is in dire need of proper refurbishment works. The overall impression is one of a 'knocking shop' and I know you get what you pay for but this was really beyond that. If you don't want to pay much for a room then book a hostel as I understand these are a far better bet than the Hotel Zollhof.
Definitely one to miss!

Room Tip: Don't bother with this Hotel at all!
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gill D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randers, Denmark
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 July 2012

The room was not bad but the bathroom was separated with plexi-glass and inside the room, so there was not much privacy. The quality of the matress was very bad and the double bed small, ensuring an awfull night sleep.
It was in the third floor without elevator. Wifi was only available by the reception! There is free parking behind the building.
The area is not central but not bad, with several choices of restaurants, super markets etc.

Room Tip: There are certainly better choices.
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GiannisD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 March 2012

THIS HOTEL SHOULD BE KNOCKED DOWN by the health and safety authorities. We had booked this hotel for three nights but decided to check out after one short and sleepless night. The room was absolutely nasty with a dirty carpet and blood stains all over the bed sheets and towels. The whole experience was disappointing and we wouldnt stay here again. If you look for a cheap accommodation book the neighbour hotel. It seems that they are experienced to pick up business from the Zollhof hotel and are more than understandable what you were going through.

Room Tip: Book the neighbour hotels
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leyla G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas
Level Contributor
189 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed 18 October 2009

We chose this for the rate. Ours was a double room converted from a studio apartment co-located among apartments that are rented. The rooms are somewhat updated with 'new' tvs without an English speaking channel. We were checked into a dirty room, then into a ready room. Front desk, albeit friendly with good intentions also run a side operation - interior furniture store- so they are not up to date on how to run a hotel. Free parking behind building and electric gate arm. Local area ok - main street with many stores, restaurants. Lidl, Edeka grocery stores within 1km. Metro station 10-min walk with 20-min ride to Hamburg center. Beds are ok, balcony is nice. Poor lighting overall and the shower is not safe. Hot water scalding and impossible to set to lukewarm. Radiator in shower takes away from minimal room to move about. Unsafe bathroom floorplan: no floor mat, awkward tub/shower configuration make it hard to enter/exit shower. Towels provided. Good for 3-nights or less.

  • Stayed October 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JenEricTravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Bend, IN
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 July 2008

This "hotel" is really a boarding house that rents some rooms and maintains them as hotel rooms. They have some of the cheapest rates for Hamburg. The rooms have hard beds that feel like slabs of stone and feel like box-springs rather than mattresses. The check in desk is located in a storefront and you are not sure it is a hotel. They claim to have Internet but do not. I was given a room in the rear building where there were offices and even a massage parlor. My room was in a state of disrepair, but most everything was new and clean (except the floors due to old carpets). It was only 20 euros so I just thought all these strange eccentricities were no bother and the area was quiet and a 5 minute walk from the nearest Metro station.
If I had to pay $40 euros I would have chosen one of the nicer small hotels or the Etap hotel.

  • Liked — price
  • Disliked — everything else
  • Stayed July 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank SouthBendNot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Zollhof

Property: Hotel Zollhof
Address: Wandsbeker Zollstr. 71-75, 22041 Hamburg, Germany
Region: Germany > Hamburg > Wandsbek
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #303 of 318 Hotels in Hamburg
Price Range (Based on Average Rates): £
Hotel Class:2 star — Hotel Zollhof 2*
Number of rooms: 40
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