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“Not in the City Centre”

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Holiday Inn Express Hamburg City Centre
Ranked #58 of 318 Hotels in Hamburg
Eindhoven, The Netherlands
Level Contributor
61 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Not in the City Centre”
Reviewed 9 July 2014

Why call your hotel City Centre, when it is not in the centre? We felt mislead by the name, not appropriate for an organization like Holiday Inn. We felt the hotel OK but seriously overpriced, and the breakfast at best average. Also the breakfast capacity is very minimal, causing serious waiting lines. And yes, I do like to decide myself at what time I like to have breakfast. All together not very recommendable.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank Peter K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexhh, Leiter Front Office at Holiday Inn Express Hamburg City Centre, responded to this review, 10 July 2014
Dear Mr. Peter K.

Thank you for taking the time to express your thoughts and concerns regarding your recent stay with us. I´m very sorry that we couldn´t convince you with our complementary breakfast.

We hope despite the disappointment regarding the location, to have the pleasure of welcoming you back again at some point in the future

kind regards

Dennis Strich
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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678 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
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  • Dutch first
  • English first
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English first
Timisoara, Romania
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 1 July 2014

I stayed for a couple of days at the beginning of June 2014. Nice, clean and cozy hotel. I liked very much a shower room. Hotel is very close to Hamburg Hauptbahnhof Central station.
I liked this hotel.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ViaceslavGuzun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexhh, Leiter Front Office at Holiday Inn Express Hamburg City Centre, responded to this review, 9 July 2014
Thank you very much for staying with us in our Holiday Inn Express Hamburg City Centre.
It is great to hear that you have spent a great time with us and our rooms have completely convinced you.
We are looking forward to welcoming you back as our guest soon.

Kind regards ,

Dennis Strich
Guest Service Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sandefjord, Norway
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 June 2014

We stayed here during our 5-day visit in Hamburg.

Location-wise: Good. There's a near station going to the city centre. It is about 10-15 minutes via metro going to city centre, There's also a near grocery shop just outside the hotel and Gort'z Outlet (the first thing we visit after we drop our bags in our room) :))

Room was OK. Normal hotel room but the one we've got was too spacious (where it seems to be for 3-bed room). They also have complementary coffee area inside the room (a thumbs up for that!). Bathroom was always clean but unfortunately during our last 2 days, the shampoo were not refill and didn't check during the house keeping.

The down-side. Boring breakfast. Two to four choices of ham, two choices of cheese and choices of bread No bacons, No scramble eggs but only boiled one. So we deal on these during our 4-day breakfast. Good thing, there's always croissants and the berliner. :)))

Nonetheless, this hotel is really a good choice if you have a tight budget.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Florence Mae G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexhh, Leiter Front Office at Holiday Inn Express Hamburg City Centre, responded to this review, 10 July 2014
Dear Guest Guzzy 07

Thank you very much for staying with us in our Holiday Inn Express Hamburg City Centre.
It is great to hear that you have spent a great time with us, and we appreciate the detailed review of your stay. We are pleased to see that especially our location, as well as our rooms have completely convinced you.

Regarding our breakfast buffett, we have fixed standards as a Holiday Inn Express in our hotel chain.
We are looking forward to welcoming you back as our guest soon.

kind regards

Dennis Strich
Guest Service Manager
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Sainte-Marthe-sur-le-lac, Canada
Level Contributor
177 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 21 June 2014

We managed to book 8 rooms this time for our large group and all of us were happy staying here. It is 4 or 5 stops on the Metro from Central Station and cheaper than staying in the city-centre area.
The rooms were spotless and well equipped, with a nice walk-in shower room from the toilet area.
The free breakfast is a nice bonus, and the choice of food on offer is good. The breakfast room is quite large but it still can be very crowded at certain times, because the hotel is usually quite full.
There is a large TV screen in the lobby, which was very popular for watching World Cup matches.
The staff are always very welcoming here, and for sure we shall come back again soon.

Room Tip: Ask for a high room facing the street because the back rooms facing the supermarket can be quite noi...
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandra C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexhh, Front Office Manager at Holiday Inn Express Hamburg City Centre, responded to this review, 24 June 2014
Dear Guest Mrs. Sandra C


Thank you very much for staying with us in our Holiday Inn Express Hamburg City Centre.
It is great to hear that you have spent a great time with us, and we appreciate the detailed review of your stay. We are pleased to see that especially our rooms/shower room have completely convinced you.
We are looking forward to welcoming you back as our guest soon.

Kind regards,

Dennis Strich
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
Level Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 3 June 2014

This hotel is clean (the rooms are small but adequate), and the breakfast is fabulous. But the name is a misnomer--it is nowhere near the city center of Hamburg. We were given a map of Hamburg when we checked in, and the hotel was off the map. We had hoped to be within walking distance of the center of town--no such luck. The area around the hotel is not particularly pleasant, and a rather long taxi ride from the actual center of town. We would not stay there again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Susan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexhh, Manager at Holiday Inn Express Hamburg City Centre, responded to this review, 5 June 2014
Dear guest Susan M,

Thank you for taking the time to express your thoughts and concerns regarding your recent stay with us. I´m very pleased to know that you enjoyed the facilities of the hotel specially the cleanliness and the breakfast.
We hope despite the disappointment regarding the location, to have the pleasure of welcoming you back again at some point in the future

kind regards,

Filipe Santos
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wales. U.K
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 May 2014

We chose to stay in this hotel, and pay a little more, as breakfast was included, and it was away from the very centre of the city. Good Choice!! The hotel is very modern, spotlessly clean and with welcoming staff. I speak some German, but not enough to hold a conversation ... not a problem. Front desk staff spoke perfect English and were extremely helpful, as first time visitors to Hamburg, asked us where we wanted to see, and told us exactly how to get there, with a free map. The room was excellent, clean and fresh. Good double size shower and comfortable beds. Continental breakfast buffet was excellent and set us up for the day. There's a small supermarket at the rear of the hotel open 7am to 10pm. Our room overlooked their car park but there was no noise or disruption. We didn't use the supermarket as we were only staying one night, but it was good to know it was there if we needed it. Located about three minutes walk from Lubecker Strasse U-Bahn station, we were in the city centre inside ten minutes. Top Tip - buy an after 9am ticket for the HVV (Hamburg Transport). It covers the regional trains, underground, buses and ferries, all day for 5.90 Euros. People were paying 20 Euros for boat trips, when you can travel for miles on the HVV ferry routes included on the all day ticket. Thoroughly recommend this hotel and will definately stay again when we return to Hamburg.

  • Stayed May 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Rob N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexhh, Leiter Front Office at Holiday Inn Express Hamburg City Centre, responded to this review, 1 June 2014
Dear guest Rob N,

thanks for your nice and very positive feedback after your stay at the Holiday Inn Express Hamburg City Centre.
We are glad that you were satisfied with your stay at our hotel and have spent nice days in Hamburg.
Thanks a lot for your praise about the friendliness and helpfulness of our staff.
Nice to hear that you visit such a lot of places of interest and have received a few of informations of our staff.
We would be glad to welcome you back soon at the Holiday Inn Express Hamburg City Centre.

Kind regards,

Melanie Bröhan
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm, Sweden
Level Contributor
51 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 27 May 2014 via mobile

It is a hotel that is 5-7 minutes from the U-Bahn and is very close from center,from the airport is only 25 min drive.
There is a complimentary breakfast also.
The hotel for the money is fine,it is not so expensive for this tipe of a hotel

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SaleV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexhh, Manager at Holiday Inn Express Hamburg City Centre, responded to this review, 30 May 2014
Dear Guest,

Thank you for choosing Holiday Inn Express Hamburg City Center to spend your holidays

We are delighted you enjoyed your stay in Hamburg

Looking forward seeing you again soon

Kind regards,

Filipe Santos

Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hamburg City Centre

Property: Holiday Inn Express Hamburg City Centre
Address: Luebecker Str. 109, 22087 Hamburg, Germany
Phone Number:
Region: Germany > Hamburg
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Wheelchair access
Hotel Style:
Ranked #58 of 318 Hotels in Hamburg
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Hamburg City Centre 3*
Number of rooms: 179
Official Description (provided by the hotel):
Hamburg's first brand new entirely non smoking hotel will open in Autumn 2009! The brand new Holiday Inn Express Hotel Hamburg City Centre is located in the center of Hamburg only a few minutes away from all of Hamburg s numerous attractions. The subway station Luebecker Strasse and Wartenau are only a few minutes on foot. The Alster is only a short stroll away and gives you quite a view across this historic city. The Holiday Inn Express Hotel Hamburg City Centre offers 179 non smoking luxurious en suite air-conditioned bedrooms, each with flat screen colour TV with a variety of channels, modem point, High Speed Wi-Fi Internet Connectivity, hairdryer and tea and coffee making facilities. The Holiday Inn Express Hotel Hamburg City Centre has an interior designed full service bar with 50inch flat screen TVs, a comfortable dining area, air conditioning and high-speed Wireless Internet access throughout the entire hotel. The Holiday Inn Express Hotel Hamburg City Centre offers affordable on-site car parking with direct access to the hotel. Stay Smart, the Holiday Inn Express Hotel Hamburg City Centre is expecting you! ... more   less 
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Also Known As:
Holiday Inn Express Hamburg City Centre Hotel Hamburg

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