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“Good service but no A/C”

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Holiday Inn Express Hamburg City Centre
Ranked #59 of 317 Hotels in Hamburg
Cork
Level 4 Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Good service but no A/C”
Reviewed 28 August 2014

The hotel itself is very nice, the desk staff friendly and helpful and there is a good variety of food at the buffet breakfast. Although the hotel is called "city center" it is quite a distance from the center but there is a very good metro service with 2 stations only a couple of minutes walk from the hotel.
However, we had a major problem with the A/C in our room which didn't work at all and though we were given a different room on the second night it was no better, which made sleeping very difficult. Apart from that, it's just what you need for a short city stay.

Room Tip: Ask if the a/c system has been replaced
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexhh, Leiter Front Office at Holiday Inn Express Hamburg City Centre, responded to this review, 2 September 2014
Dear mr. John M.,

thank you very much for your recent stay in our Holiday Inn Express Hamburg City Centre and your nice words here on Tripadvisor. We are really pleased to hear that our service had impressive you.
So regarding your problems with the air condition we will talk to the technic department to find a solution to fix it.

Whenever you should come back to Hamburg we will be looking forward to welcoming you as our guest.


Kind regards from Hamburg,

Dennis Strich
Guest Service Manager
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686 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (46)
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tel aviv
Level 5 Contributor
91 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 10 August 2014

We stayed 4 nights at this hotel. Front desk was helpful, always ready to give directions and travel advise. Our room was comfortable (actually larger than I expected). Very nice bathroom facilities with a great shower. A/C was perfect. Breakfast is plentiful - nice variety of basic food items required for a good breakfast. Two train stations are within 5 minute walk of the hotel - easy access to the main areas of the city. (not every hotel can be right in the middle of everything, but this hotel, while not being "in the middle" had very easy access). Free and fast WIFI.

  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank russavi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexhh, Manager at Holiday Inn Express Hamburg City Centre, responded to this review, 12 August 2014
Dear Guest,

Thank you very much for your recent stay with us in our Holiday Inn Express Hamburg City Centre.
We appreciate your friendly words regarding your stay, and we are more than happy to be able to create you such a nice stay.
We will pass your review to all members of our staff and hope to welcome you back soon as our guest

with best regards,

Filipe Santos
Assistant Hotel Manager
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Malmo, Sweden
Level 5 Contributor
53 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 24 July 2014 via mobile

We stayed with family for a night. The aircondition in the rooms were not working and we had a sleepless night . Hotel staff were not helpful. However we got a discount on the room rate after complaining. Beds are average. The hotel is not close to the city centre. The metro station is a 7 min walk and connects to city centre. Hotel offers a private parking for 10 euros per day.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Viswakumar A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexhh, Manager at Holiday Inn Express Hamburg City Centre, responded to this review, 25 July 2014
Dear Mr. Viswakuma,

Thank you very much for staying with us in our Holiday Inn Express Hamburg City Centre
I would like to apologise for the inconvenience regarding the air condition that didnt work in your room.
We hope that despite the dissapointment on that occasion, you will return and give us another opportunity to restore your faith in our property

kind regards,

Filipe Santos
Assistant Hotel Manager
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Fort Lauderdale, Florida
Level 4 Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 15 July 2014

We started our visit of Hamburg staying in this hotel as we came from Amsterdam by train. The service in the frontdesk was excellent with lots of tips, very well organized, very friendly and nicely decorated. The hotel lobby was very open with a large TV screen in the seating area. The bedroom was very comfortable with a full bathroom and everything was either new or very well maintained. We had a very good and relaxing rest at this place. It was really peaceful and quite, and the bedding invited to stay longer!

The breakfast was included in the price. It had hot and cold food, nice but nothing extraordinary.

The WIFI service was fast. Separate usrid and pwd wee provided for each machine.

Room Tip: We were very hungry when we arrived. Joey's Pizza, next door opens until late at night and sell...
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Earthguard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexhh, Leiter Front Office at Holiday Inn Express Hamburg City Centre, responded to this review, 18 July 2014
Dear guest Earthguard,

thanks for your feedback after your stay at the Holiday Inn Express Hamburg City Centre.
We are glad that you had such a wonderful stay at our hotel and enjoyed your stay in Hamburg.
Nice to hear that you were statisfied with our staff at the reception and you have received tips around the city Hamburg.
Thanks a lot for your praise and positive feedback about our hotel.
We would be glad to welcome you back soon at the Holiday Inn Express Hamburg City Centre.

Kind regards,

Melanie Bröhan
Guest Service Manager
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Eindhoven, The Netherlands
Level 5 Contributor
63 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 9 July 2014

Why call your hotel City Centre, when it is not in the centre? We felt mislead by the name, not appropriate for an organization like Holiday Inn. We felt the hotel OK but seriously overpriced, and the breakfast at best average. Also the breakfast capacity is very minimal, causing serious waiting lines. And yes, I do like to decide myself at what time I like to have breakfast. All together not very recommendable.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank Peter K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexhh, Leiter Front Office at Holiday Inn Express Hamburg City Centre, responded to this review, 10 July 2014
Dear Mr. Peter K.

Thank you for taking the time to express your thoughts and concerns regarding your recent stay with us. I´m very sorry that we couldn´t convince you with our complementary breakfast.

We hope despite the disappointment regarding the location, to have the pleasure of welcoming you back again at some point in the future

kind regards

Dennis Strich
Guest Service Manager
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Timisoara, Romania
Level 6 Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 1 July 2014

I stayed for a couple of days at the beginning of June 2014. Nice, clean and cozy hotel. I liked very much a shower room. Hotel is very close to Hamburg Hauptbahnhof Central station.
I liked this hotel.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ViaceslavGuzun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexhh, Leiter Front Office at Holiday Inn Express Hamburg City Centre, responded to this review, 9 July 2014
Thank you very much for staying with us in our Holiday Inn Express Hamburg City Centre.
It is great to hear that you have spent a great time with us and our rooms have completely convinced you.
We are looking forward to welcoming you back as our guest soon.

Kind regards ,

Dennis Strich
Guest Service Manger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sandefjord, Norway
Level 5 Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 June 2014

We stayed here during our 5-day visit in Hamburg.

Location-wise: Good. There's a near station going to the city centre. It is about 10-15 minutes via metro going to city centre, There's also a near grocery shop just outside the hotel and Gort'z Outlet (the first thing we visit after we drop our bags in our room) :))

Room was OK. Normal hotel room but the one we've got was too spacious (where it seems to be for 3-bed room). They also have complementary coffee area inside the room (a thumbs up for that!). Bathroom was always clean but unfortunately during our last 2 days, the shampoo were not refill and didn't check during the house keeping.

The down-side. Boring breakfast. Two to four choices of ham, two choices of cheese and choices of bread No bacons, No scramble eggs but only boiled one. So we deal on these during our 4-day breakfast. Good thing, there's always croissants and the berliner. :)))

Nonetheless, this hotel is really a good choice if you have a tight budget.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Florence Mae G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexhh, Leiter Front Office at Holiday Inn Express Hamburg City Centre, responded to this review, 10 July 2014
Dear Guest Guzzy 07

Thank you very much for staying with us in our Holiday Inn Express Hamburg City Centre.
It is great to hear that you have spent a great time with us, and we appreciate the detailed review of your stay. We are pleased to see that especially our location, as well as our rooms have completely convinced you.

Regarding our breakfast buffett, we have fixed standards as a Holiday Inn Express in our hotel chain.
We are looking forward to welcoming you back as our guest soon.

kind regards

Dennis Strich
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hamburg City Centre

Property: Holiday Inn Express Hamburg City Centre
Address: Luebecker Str. 109, 22087 Hamburg, Germany
Phone Number:
Region: Germany > Hamburg
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Wheelchair access
Hotel Style:
Ranked #59 of 317 Hotels in Hamburg
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Hamburg City Centre 3*
Number of rooms: 179
Official Description (provided by the hotel):
Hamburg's first brand new entirely non smoking hotel will open in Autumn 2009! The brand new Holiday Inn Express Hotel Hamburg City Centre is located in the center of Hamburg only a few minutes away from all of Hamburg s numerous attractions. The subway station Luebecker Strasse and Wartenau are only a few minutes on foot. The Alster is only a short stroll away and gives you quite a view across this historic city. The Holiday Inn Express Hotel Hamburg City Centre offers 179 non smoking luxurious en suite air-conditioned bedrooms, each with flat screen colour TV with a variety of channels, modem point, High Speed Wi-Fi Internet Connectivity, hairdryer and tea and coffee making facilities. The Holiday Inn Express Hotel Hamburg City Centre has an interior designed full service bar with 50inch flat screen TVs, a comfortable dining area, air conditioning and high-speed Wireless Internet access throughout the entire hotel. The Holiday Inn Express Hotel Hamburg City Centre offers affordable on-site car parking with direct access to the hotel. Stay Smart, the Holiday Inn Express Hotel Hamburg City Centre is expecting you! ... more   less 
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Also Known As:
Holiday Inn Express Hamburg City Centre Hotel Hamburg

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