Booking: nice, friendly and very welcoming email/phone contact
Check in: Incredible unfriendly guy, rude and not welcoming at all, he answered the questions we had re parking in a very arrogant and rude way without even looking at us just kept on looking at his PC screen.
Room: very small, no bedside table, no safe, no space for suitcase etc.,
Bed: seems to be a very low budget mattress on a wooden board, very hard and not comfortable at all
Bathroom: tiny, towels: ok, all in one shampoo/shower gel was provided, no tissues or cotton buds
Breakfast: ok, but cheap quality and atmosphere like a canteen
Location: ok (as long as you get a room facing the back or sides)
No idea why it's called "Alster". The Alster is far away and you cannot even see it in the distance.
House keeping is not very good. One night we just had 1 bath towel (for 2 people in a double room), the other night we had no shower gel/shampoo at all and the other night we had not toilet paper. Staff should really be able to get these tiny things right.
Although we had payed for in room WIFI when we checked in we had to ask for a new access code every day and the front desk staff was always very unfriendly and grumpy.
It is lacking atmosphere and service. Staff is rude, unfriendly and incredibly arrogant.
Not enough parking spaces for so many rooms.
If you are looking for a clean and ok-ish hotel this one should do it.
If you are looking for nice staff, good service, comfortable beds and a room where you can move around without getting bruises this is definitely not the one you should go for.
Cheap interior, unfriendly and arrogant staff......there are definitely better value for money hotels in Hamburg!
- Official Description (provided by the hotel):
- Budget Design Hotel ... more less
- Reservation Options:
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- Also Known As:
- Motel 1 Hamburg Alster
- Motel One Hamburg Alster Hotel Hamburg