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“Great value for money for a weekend trip”

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Motel One Hamburg Alster
Ranked #22 of 321 Hotels in Hamburg
Certificate of Excellence
Reviewed 19 December 2012

This is the second time we stayed in this hotel in Hamburg. Last year it was still new and I was very pleasantly surprised that a year later it is just as clean and fresh as then. This is not a luxury hotel by any means, but it does provide good size rooms, with very nice bathrooms and a great lobby that is always buzzing with guests enjoying a drink and having a pleasant time. Just be aware, that like in any German hotel, the mattress is extremely firm!
The staff is professional and friendly. The breakfast is a great deal at 7.50 Euro, with which you get free WiFi access for a day. If you don't take the breakfast, WiFi costs 5 Euro. With breakfast you get a great selection of fresh veggies, fruit, cold cuts, breads, eggs, etc. This is a pretty typical European breakfast offer in these parts. It is fresh and a good start to the day.
It may seem that the location is not the best, but in fact the subway station is just outside the front door, and for 9.90 Euro, you can buy a day pass for up to 5 adults, which can get you into the center of the city in about 10 minutes, and arrives very frequently. If you drive, there is underground parking right under the hotel as well.
Overall, this is a basic hotel that offers great value for money. I will stay here again next time we go to Hamburg.

Room Tip: Ask for a room away from the elevators, as you can hear them if you are next to one.
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  • Stayed: December 2012, travelled with friends
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1  Thank MyLifeAdventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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108 - 114 of 757 reviews

Reviewed 7 December 2012

How can you criticise Motel One? They give you excellent value for money but you do get what you pay for. The rooms are very small and you have to pay for the internet though it is reasonable compared to some other hotels. Unfortunately from our room we heard the lift going up and down all night! Very convenient for transport - either a 10 minute walk from the Hauptbahnhof or one stop on the U-bahn. But again, for business, it is safe, convenient, clean and value for money.

  • Stayed: November 2012, travelled on business
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Thank KCrC2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 December 2012

Just came back from a weekend in Hamburg at the One Motel Alster. Is is quite new, everything is very well organized, the Furniture is great (Danish Arne Jacobsen), and everything works well. Nice breakfast. You don't have everything, but you have what you need. The bed is a bit hard, but on the other hand, you don't wake your partner up, every time you move! The bathsrooms are clean and new. Small. It is acroos a hospital, so expect an ambulance, also at night. I missed a possiblity to make a cup of tea. The bathrooms offer shampoo and a glass of plastic, that's all. Very nice staff, all of them, from the cleaning help to the reception, everybody greets and are very polite.

  • Stayed: December 2012, travelled as a couple
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Thank Karen-Lise W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2012

We liked our 2 night stay in this motel. We parked our car in their parking garage.The receptionist was friendly and gave us a map of Hamburg and told us about the attractions. The motel is within walking distance to the aussen Alster lake, which is very nice. Room is compact and nicely decorated. We booked the room incl. breakfast buffet which was comprehensive and free wifi is included. The U-bahn is next to the motel and there are some restaurants and shops in the neighbourhood.

  • Stayed: August 2012, travelled as a couple
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Thank Naatje67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2012

For a low value hotel, Motel One gives you significantly more than you expect. Good comfy bedding, great air conditioning (which works even when your not in your room), high quality bathroom....and a Loewe TV! The rooms are compact (not small!) and are very clean. The buffet breakfast is comprehensive and worth paying extra for as you also get Wi-Fi for the same price.

Customer service is great....the Reception Team are friendly and efficient and happy to provide help and assistance to make your visit a pleasure - they helped me get concert tickets.

If I'm in Hamburg again, I'll be happy to stay at Motel One again.

  • Stayed: August 2012, travelled solo
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1  Thank majikjohnny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2012

If you've stayed in one Motel One, you've stayed in them all. Our room was super clean and furnished as expected. Although there is climate control, the window does open! The park house does not have alot of parking spaces available, but there are other park houses nearby. You just can't beat 99 Euros/night for a clean, modern room, breakfast for 2, internet, and parking! Staff were all friendly (always say hi/bye when passing) and spoke English. I'm sure they speak other languages as well, this is all we heard besides German. The Lomuhlenstrasse U-bahn station is literally right in front of the hotel. Super easy to navigate the entire city. We took a wrong turn and went in a Turkish neighborhood that looked rough, but staying by the hotel I felt safe. There are a few restaurants, stores, and a pharmacy in the area if you need anything. The area looked more like a business area, so there are not alot of tourists or businesses catering to tourists. But if I was on business, I wouldn't want such a small room. There is a Suite Novotel across the street. We would certainly stay here again and will continue to book Motel One rooms!

Room Tip: Double rooms are on the higher floors (11-19 I think).
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  • Stayed: September 2012, travelled as a couple
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Thank stefanier918
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2012

This was a great hotel and with the hot weather the air con was a bonus.
Rooms are a little small but as I was on my own this was not an issue.
The room did lack a personal safe which is the first time I have seen this in any hotel anywhere.
Excellent shower. The curtains where not blackout so let the light in early in the morning.
All the staff where very professional and friendly and when I asked one had she forgotten to press her floor number in the lift her answer was we always have to be last out of the lift.
Internet and breakfast for 5 euro a day was good value.
However my first 2 nights where very expensive compared with second two.
Let me store my bag until I needed to collect for the airport.
Right beside a u bahn station.
I will stay here again.

  • Stayed: August 2012, travelled solo
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Thank Murphy1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Motel One Hamburg Alster

Address: Steindamm 102, 20099 Hamburg, Germany
Region: Germany > Hamburg > St. Georg
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#13 Best Value Hotel in Hamburg
#32 Business Hotel in Hamburg
#43 Romantic Hotel in Hamburg
Price Range: £83 - £89 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Motel One Hamburg Alster 2.5*
Number of rooms: 460
Official Description (provided by the hotel):
Budget Design Hotel ... more   less 
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Also Known As:
Motel 1 Hamburg Alster
Motel One Hamburg Alster Hotel Hamburg

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