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“Great Reception staff”

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Holiday Inn Express Hamburg - St. Pauli Messe
Ranked #74 of 318 Hotels in Hamburg
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great Reception staff”
Reviewed 15 December 2013

My family stayed in two rooms in this hotel for 3 nights from the 4th December. The hotel and rooms were spotless, cleaned every day by lovely staff. We had to stay an extra day (lucky us), due to the air traffic control strike, we were not in the hotel at the time our flight was cancelled for the second time, but the lovely lady on reception, Janine, had checked on our flight and seen it was cancelled and made sure that we had rooms for the extra night. We were very grateful for this. All of the staff were fantastic, and I would recommend this hotel without hesitation every time. I would certainly return.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEx_Guest_Service, Leiter Front Office at Holiday Inn Express Hamburg - St. Pauli Messe, responded to this review, 17 December 2013
Google Translation
Sehr geehrte "Susan C C C",

vielen Dank das Sie sich die Zeit genommen haben um uns ein Feedback im Anschluss an Ihren Aufenthalt im Holiday Inn Express HamburgSt. Pauli Messe zu geben.
Wir freuen uns zu hören, dass Sie einen schönen Aufenthalt bei uns im Hause hatten und schöne Tage bei uns verbracht haben.
Schön zu hören das Sie mit der Auswahl des Frühstücks zufrieden waren und vielen Dank für das Lob über unsere Mitarbeiter. Dieses werde ich gerne weitergeben.

Wir würden uns freuen Sie bald wieder bei uns im Hause begrüßen zu dürfen.
Bis dahin, liebe Grüße aus Hamburg,

Franziska Schulz
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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481 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Liverpool, United Kingdom
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 13 December 2013

Had a twin room for 3 nights here. Room was great, bathroom very clean and fresh towels and beds made daily. Staff were friendly and helpful. The hotel is spotless. I didn't think much of the breakfast, the closest I got to a full English was boiled eggs and toast, although the selection wasn't great, the food was plentiful.
The location is close enough to popular tourist attractions.
If I return to Hamburg, I would chose to stay here again, very nice.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEx_Guest_Service, Leiter Front Office at Holiday Inn Express Hamburg - St. Pauli Messe, responded to this review, 6 January 2014
Dear Ian W,


Thank you very much for taking the time to review your recent stay at our Holiday Inn Express Hamburg-St. Pauli Messe.

Holiday Inn Express hotels in Germany are not allowed to offer any hot items for breakfast, so sadly we are unable to offer lovely full English breakfast. I hope that you found something you enjoyed for breakfast in the morning and didn’t have to leave the hotel on an empty stomach.

I am delighted to read that you would return to our Hotel and hope to welcome you back soon.



Kind regards,

Fabienne Mueller
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester UK
Level Contributor
102 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 13 December 2013

Oh Hamburg! What a great city! I really love the place and this is a great hotel also. The staff are lovely and helpful and the location is right in the heart of the Reeperbahn. Don't let that put you off. While there are some crazy people around, its a great location where you can see real life.

Hotel is standard new HiEx fare with very good staff and a generous breakfast. Only round the corner from the U-bahn and walking distance to the river.

A good choice for a great city!

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marraminga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEx_Guest_Service, Leiter Front Office at Holiday Inn Express Hamburg - St. Pauli Messe, responded to this review, 6 January 2014
Dear Marraminga,

Thank you so much for your lovely review of your recent stay at our Hiliday Inn Express Hamburg-St. Pauli Messe.


I am glad to read that you were not put off by our unique neighborhood and were able to enjoy St. Pauli and the Reeperbahn.


We would be very pleased to welcome you again at our hotel.


Kind regards,

Fabienne Mueller
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 November 2013 via mobile

We stayed at this hotel one night. It is very central tube station down road. Breakfast very good rooms excellent nice large shower. Would definitely go again highly recommended.
Lots of restaurant's near by the east which is next door is lovely people very friendly couldnt fault hamburg very impressed.
Joanne. Liverpool u.k.

Stayed November 2013, travelled as a couple
Helpful?
1 Thank Joanne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEx_Guest_Service, Leiter Front Office at Holiday Inn Express Hamburg - St. Pauli Messe, responded to this review, 2 March 2014
Dear Joanne,

thank you very much for taking the time to review your recent stay at our Holiday Inn Express Hamburg-St. Pauli Messe.

I am delighted to read that you enjoyed your stay with us and that you recommend our hotel.

We would be very happy to welcome you as our guest again, for your next visit to Hamburg.

Kind regards,

Fabienne Mueller
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
essex
Level Contributor
104 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 10 November 2013 via mobile

Stay for one night 10 November .
Up graded to Executive room for 20 euros well worth it ,stayed in room 1511 with a lovely view very clean and spacious room you get bathrobe and slipper with this room , kettle and mini fridge with 2 bottles of beer and water and coke free small pool and fitness room only bad point too far from the center breakfast excellent bar very nice would stay again of to the queen Mary 2 curse liner .

Stayed November 2013, travelled as a couple
Helpful?
1 Thank karen1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Espoo, Finland
Level Contributor
11 reviews
6 hotel reviews
Reviewed 3 November 2013

I stayed at this hotel very often during the period of 2012-2013. I believe that I spent more than 50 nights. The location is one of the best in town right next to the famous Reeperbahn, just a quick walk away from the fair grounds and a quick subway access into the center of the town. And best hidden gem in town, a sand beach just 15 min walk away. The location suits both business as well as leisure.
The hotel staff are very knowledgeable in the area's services and events happening around. Also they are very helpful, friendly and professional. The rooms are clean and in good condition. The prices are very convenient, although in fair season they tend to go up a notch or two.
Will definitely return there then next time in Hamburg.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TuomasRintaniemi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
glasgow united kingdom
Level Contributor
146 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 26 October 2013

this is an " outstanding " hotel , we arrived by taxi , and were immediately greeted by the very friendly and helpful staff , our rooms were to the front of the hotel overlooking the main street , the rooms were very spacious and had all the mod cons available including a safe , the meals were of a typical high German standard as was the breakfast , which was a very very continental style , try the Bavarian meat loaf " different class " . the walk to the Reeperbahn is a few minutes away , during the day its o k if you have children , but at night its a very different place ! . Hamburg is a very pleasant place , very friendly and most people there spoke English , if your in a small group you can buy a " small group ticket " , that entitles you to travel from hamburg to Kiel , if you do go to kiel , try to visit la Boe , this is a very beautiful holiday resort overlooking the Denmark straight , the u boat memorial is situated there and a real German w w 2 u boat , the u 996 , for a few euros you can go on board the u boat , but be warned the u boat memorial across from the u boat is a challenge , you need a head for heights ! . back to hamburg ! , traveling down the river Elbe is again cheaper if you buy a card , the staff at our hotel gave us all the information especially " Michael " . i fully recommend this this hotel for both families and small groups . there are so many things to see and do in Hamburg , use the green harbour taxis to travel up and down the river Elbe , again ask the staff at reception where to purchase the cards , eating in hamburg can be expensive , try the back streets , there just as good to eat as the big ones at the front , also if your a bier drinker as i am you cant get a pint ! , only small biers ! , but in the holiday inn express , you can ! . honestly ! , great hotel ! , great staff ! , highly recommended ! . cant wait to go back ! , kind regards , steiner david .

Room Tip: all rooms are of the usual high German standard , keep the windows at the front of the hotel closed...
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  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank steinerdavid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hamburg - St. Pauli Messe

Property: Holiday Inn Express Hamburg - St. Pauli Messe
Address: Simon-von-Utrecht-Str. 39a, 20359 Hamburg, Germany
Phone Number:
Region: Germany > Hamburg > St. Pauli
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Wheelchair access
Hotel Style:
#69 Business Hotel in Hamburg
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Express Hamburg - St. Pauli Messe 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Holiday Inn Express Hamburg - St. Pauli Messe Hotel Hamburg

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