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“Everything was acceptable with one exception”

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Holiday Inn Express Hamburg - St. Pauli Messe
Ranked #64 of 321 Hotels in Hamburg
Reviewed 12 May 2014

I don't usually stay in chain hotels. I like the character of a small privately run hotel. I booked here because we needed three rooms and for the Hafengeburtstag there were not so many opportunities for a group staying together.
The rooms were a decent size, had a decent TV with a selection of English language channels. The road outside was very loud though, so we slept badly with the window open. The WiFi worked in the room or lobby and was a bit slow, but the place was packed. The shower was nice and big, but the water pressure was low, so I had to stand right under the nozzle. Again maybe because the hotel was so full. The breakfast was missing, in my opinion, laugenbrezels, which I thought were ubiquitous and herrings, which I thought might have been an option just because we were in Hamburg.
All in all everything was fine but there was one thing about the hotel which exceeded my expectations. The staff were all really helpful and friendly, but unobtrusive. That is something that can't be controlled from head office, that comes from the hotel itself.
I see that Fabienne Mueller reads and sometimes responds to reviews here. Fabienne please tell both the staff and management that they did a fantastic job on one of the toughest weekends of the year. We had people arriving from three different countries at different times and everything was perfectly managed in multiple languages.

Room Tip: Rooms at the back might be quieter, but I can only confirm that rooms at the front are loud from str...
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  • Stayed: May 2014, travelled with friends
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2  Thank Kris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEx_Guest_Service, Front Office Manager at Holiday Inn Express Hamburg - St. Pauli Messe, responded to this reviewResponded 17 May 2014

Dear Kris,

thank you so much for the lovely review of your recent stay at our Holiday Inn Express Hamburg-St. Pauli Messe.

I would like to apologize for the inconveniences you encountered during your stay, but I am very pleased to read that you were satisfied overall and I am more than happy to pass on your kind words to my colleagues.

We would certainly be very honoured to welcome you again.

Kind Regards,
Fabienne Mueller
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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117 - 123 of 521 reviews

Reviewed 13 April 2014

Typical Holiday inn Express - good quality, clean and service is good. Never gonna set the world alight but does exactly what it says on the tin. Location good near the messe and reeperbahn - great hotel 'East' next door with a good bar if you want a drink.

Stayed: April 2014, travelled on business
Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEx_Guest_Service, Front Office Manager at Holiday Inn Express Hamburg - St. Pauli Messe, responded to this reviewResponded 17 May 2014

Dear Chris,

thank you very much for the review of your resent stay at our Holiday Inn Express Hamburg-St. Pauli Messe.

I am pleased to read that you enjoyed your stay with us and we would be more than happy to welcome you again.

Kind regards from St. Pauli,

Fabienne Mueller
Guest Service Manager

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Reviewed 6 April 2014

I found myself in trouble when my reservation at East hotel next door did not work so i decided to try this one and to be fair, this does the job well.
Yes rooms are small but you cant complain for the value for money... I found the bathroom was very alright. They serve a decent continental breakfast.
Location is good.

Stayed: April 2014, travelled on business
Thank Hakunamaatata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEx_Guest_Service, Front Office Manager at Holiday Inn Express Hamburg - St. Pauli Messe, responded to this reviewResponded 9 April 2014

Dear Hakunamaatata,

thank you for taking the time to review your recent stay at our Holiday Inn Express Hamburg-St. Pauli Messe. I am delighted to read that you enjoyed your unexpected stay with us and found everything you needed. I hope that we may welcome you again in the future under more pleasant circumstances for you.

Kind regards,

Fabienne Mueller
Guest Service Manager

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Reviewed 4 April 2014

Stayed for 3 nights - taking in some football with a group of friends.
Great location as very close to both the Reeperbahn and Millerntor Stadium.
Stayed in a Twin room, if being critical I've stayed in bigger twin rooms with Holiday Inn franchise.
Room & Bathroom were both clean and modern.
Breakfast was adequate - the standard Continental. Brits don't expect a cooked breakfast just doesn't happen on the continent but plenty of bread, cereals, fruit etc.
Staff very helpful booking taxis and giving directions and recommendations to bars/restaurants.
Would happily stay here again.

  • Stayed: March 2014, travelled with friends
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Thank Jprowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEx_Guest_Service, Front Office Manager at Holiday Inn Express Hamburg - St. Pauli Messe, responded to this reviewResponded 5 April 2014

Dear Jprowe,

thank you very much for taking the time to write a review for your recent stay at our Holiday Inn Express Hamburg-St. Pauli Messe.
I am delighted to read that you enjoyed your time in Hamburg and that our hotel offered you everything you expected.
We would certainly be happy to welcome you again as our guest anytime.

Kind regards,

Fabienne Mueller
Guest Service Manager

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Reviewed 3 April 2014

A good solid Express by Holiday Inn located near to the Buses to go see the sights. Loads of restaurants nearby as well public Transports. HARD ROCK CAFE within walking distance is an added bonus... good breakfast, good rooms, ... will be back

  • Stayed: January 2014, travelled solo
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Thank Irishguy353
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEx_Guest_Service, Front Office Manager at Holiday Inn Express Hamburg - St. Pauli Messe, responded to this reviewResponded 5 April 2014

Dear Irishguy353,

I am very pleased to read that you enjoyed your recent stay at our Holiday Inn Express Hamburg-St. Pauli Messe and that the location served you well to explore the city.

Thank you for taking the time to write a review of your stay and please know that we would be happy to welcome you again.

Kind regards,

Fabienne Mueller
Guest Service Manager

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Reviewed 16 March 2014

This hotel offers a fantastic location from which to explore Hamburg and the region around it. It sits a 10 minute walk (uphill) or one U Bahn Stop from Landungsbrucke, which is one the S1 line to the Airport. It offers easy access to the Harbour and Planten un Blomen as well as the Reeperbahn.

The rooms were of a good size, with plenty of space for those who are looking to spend a few days at the hotel. Brits abroad who cannot bear to be without a kettle in the room are not going to be disappointed. There are enough plug points in the room. The bathroom was great with enough space to unfurl the suitcase of cosmetics. In addition, the shower was fantastic with enough space to take two people. Really impressed by the thought put into the blue light that lit the bathroom up at night.

We were located on the road side of the hotel and we were not affected by the road noise.

The free WiFi was a pleasant surprise but it was quite slow and it was a little awkward having to log on every time I picked up my phone.

The breakfast offered the usual brilliant continental fayre that I enjoy.

I think this hotel offers a great value stay for those who are looking to visit Hamburg but don't want to use hostels.

  • Stayed: March 2014, travelled as a couple
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Thank bluecircle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEx_Guest_Service, Leiter Front Office at Holiday Inn Express Hamburg - St. Pauli Messe, responded to this reviewResponded 17 March 2014

Dear Tripadvisor User Bluecricle,

thank you very much for taking the time to write a review of your recent stay at our Holiday Inn Express Hamburg-St. Pauli Messe.

I am delighted to read that you enjoyed your stay with us and that the room satisfied all your needs. I am also pleased to let you know that, based on our guest’s feedback, we looked into our WiFi connection and made a change to keep you logged in for 12 hours. I hope that this change will improve the WiFi experience for our guests.

We would certainly be happy to welcome you again for your next visit to Hamburg!

Kind regards,

Fabienne Mueller
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2014

This is a nice hotel with very accommodating staff. Nothing was too much trouble. Although there is not a lot to do in the Hotel we were only there to sleep and change and enjoy a hearty breakfast. The rooms were very clean and well presented and the staff were more than willing to help us discover Hamburg. Taxis were no problem (and cheap) and local restaurants and arty coffee shops all added to the atmosphere. Smarter eating places were less than 10 mins in the city.

Room Tip: Guests can sometimes sound very noisy if you are near a lift and they are full of holiday spirit.
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  • Stayed: December 2013, travelled with friends
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Thank James_Denise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEx_Guest_Service, Leiter Front Office at Holiday Inn Express Hamburg - St. Pauli Messe, responded to this reviewResponded 2 March 2014
Google Translation

Sehr geehrter Gast James_Denise,

Wir freuen uns, dass Sie sich die Zeit genommen haben Ihren Aufenthalt in unserem Hause zu bewerten. Wir hoffen Sie hatten eine angenehme Heimreise.

Es ist schön zu lesen, dass wir Ihren Aufenthalt so positiv beeinflussen konnten. Es freut uns, dass Sie mit der Sauberkeit des Gästezimmers, derm freundlichen und zuvorkommenden Wesens unseres Personals als auch mit unserem Frühstücksbuffet zufrieden waren.

Wir hoffen Sie bald wieder in unserem Hause begrüßen zu dürfen.

Mit freundlichen Grüßen,

Franziska Schule
Guest Service Manager

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Additional Information about Holiday Inn Express Hamburg - St. Pauli Messe

Address: Simon-von-Utrecht-Str. 39a, 20359 Hamburg, Germany
Phone Number:
Region: Germany > Hamburg > St. Pauli
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Wheelchair access
Hotel Style:
#69 Business Hotel in Hamburg
Price Range: £68 - £190 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Hamburg - St. Pauli Messe 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Holiday Inn Express Hamburg - St. Pauli Messe Hotel Hamburg

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