The hotel was lovely, the location was perfect, and the staff are exceptional, but I can't get past the fact that despite a reservation made 2 months earlier, they bumped 5 out of 7 of our rooms from lake view to internal view and down graded a junior suite to a standard room - apparently owing to over booking. I feel this is not an acceptable policy for a hotel of this standard and reputation. The management offered various elements to compensate for our disappointment, and discounted the price across our reservation, but I would have rather paid the full price and had the rooms that I had booked, and received confirmation for. On the good side, the staff are probably the best trained and professional of any hotel I have ever stayed in and the breakfasts are incredible. If I stay in Hamburg again I will choose this hotel, but I would recommend re-confirming the reservation and room type before travelling.
- Official Description (provided by the hotel):
- Luxurious Fairmont Hotel Vier Jahreszeiten is the epitome of a traditional European grand hotel. Since its opening in 1897, the elegant hotel at Binnenalster Lake in the heart of Hamburg welcomes its guests from all over the world in charming magnificence and timeless elegance. Many cultural and architectural sights as well as numerous shopping facilities and Congress Center Hamburg are within close distance. ... more less
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- Also Known As:
- Fairmont Vier Jahreszeiten
- Fairmont Hotel Hamburg
- Fairmont Hamburg
- Hamburg Fairmont