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Hotel Village
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Reviews (127)
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Reviewed 6 July 2011

Due to a mechanical failure on our flight from the US, we missed our connecting flight from London to Hamburg but were able to be booked on another flight two hours later. Because of this and the way the airline handled the situation, our bags did not end up traveling with us and we had to waste even more time filling out customs forms to have the bags sent from the airport to the hotel.

By the time we made it to Hotel Village around 6pm, we learned that, despite making the reservation 6 months in advance, securing the room with a credit card #, our assurance by email to them that we intended to show up, knowing we were travelling over 4,000 miles by plane which makes it kind of difficult to nail down an exact time we would be showing up, and our attempts to contact them from Heathrow which led to a "your call cannot be completed as dialed" message, they had given our room away just 50 minutes before we arrived. It was "Harley Days" in Hamburg that weekend, and the area was no doubt flooded with people wanting rooms. We arrived by 6pm. What hotel gives your room away by 6pm??? They had our credit card #- if we didn't show up they could have still charged us- they wouldn't have lost any money, so that excuse is total bs. This was completely unethical and inappropriate.

What made things even worse was that, when I confronted the guy at the desk about what he had done, there was absolutely no apology from him, he only justified his behavior. His insistence that this was somehow our fault actually caused my girlfriend to start apologizing. That's when the gloves came off and I really gave him a piece of my mind. He actually responded with "What am I supposed to do? You Americans never pay when you don't show up!" I replied "Sir, we never would have done that to you". We left, and had to spend over twice as much money than we had budgeted to stay at one of the few available rooms at the Park Hyatt.

It was bad enough that all these circumstances led to us losing the room, but to have someone actually throw the ignorant stereotype about "Americans" at me the minute I arrive in their country, was totally rude and unprofessional. I urge readers to consider other accommodations when staying in beautiful Hamburg. If the gentleman we spoke to is reading this, we looked forward to staying at your establishment for 6 months, but I have to warn as many people as I can not to stay there solely because of your rude behavior. Don't lump all Americans into one group; I have nothing to do with what others might have done to you before.

Guests beware.

Stayed: June 2011, travelled with family
4  Thank 76Malibu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2010

Very nice hotel only few minutes walk from main railway station, perfect breakfasts! Very quiet and cosy.

Stayed: June 2010, travelled solo
1  Thank natam78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2010

This hotel is situated in St. Georg which is home to the smaller of Hamburg's two red light districts. It is just a few steps away from Central Station in a seedy, but safe area. I dig this hotel, however I would only recommend it for solo travelers and couples - families should find somewhere else. Also, the best nightlife area in Hamburg is in the Schanze which is clear across town, not a long trip by train, but if you plan on spending your nights out in that area and along the Reeperbahn, then this might not be the best choice.

I booked through booking.com and was surprised to learn that my room did not have an ensuite bathroom, however as a traveler who has dealt with some of the worst hotels on the planet, it was a small issue for me. I don't think it was stated very clearly on booking.com. There is no elevator in this hotel so if you are on the top floor, be prepared to hall your bag up many steps. Also there was no safe in my room which would have provided an extra level of comfort.

The staff here is really friendly and helpful. The breakfast was surprisingly good with artisan cheeses and hearty breads. The rooms are definitely brothel chic, a little shabby but with tons of character. As a side note, every pillow in every hotel I stayed at in Germany was about the size of a notecard and just about as comfortable. Bringing your own, though cumbersome, would be well worth it.

  • Stayed: May 2010, travelled solo
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Thank Lemondog1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 January 2009

kitsch, not tidy, friendly staff

  • Stayed: January 2009, travelled as a couple
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1  Thank p.aries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2008

If you’re looking for the thrill of staying in former whorehouse the “Village” is a good choice.
The hotel is situated in the second red light district of Hamburg (St. Georg) amongst [--] shops and snack bars. The kitsch interior still reminds one on the whorehouse period (mirrors on the ceiling, carpet on the floor, lots of plush). Service is o.k.. The only reason not to stay there again might be the poor quality of our bed and the lack of a lift.

  • Stayed: October 2008, travelled with friends
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1  Thank Amie2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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