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“Decent Value Hotel, Poor Location”

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Novum Hotel Konigshof Hamburg
Ranked #261 of 318 Hotels in Hamburg
St Albans, United Kingdom
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Decent Value Hotel, Poor Location”
2 of 5 bubbles Reviewed 18 May 2014

The hotel is situated close to the central station (approx 7 min walk). The station is a good area for eating out and bars, so geographically the hotel is situated in a good place. However, to get to the hotel you need to walk through some pretty dodgy streets. The street the hotel is on is also fairly shabby and didn't feel too safe. Wouldn't risk walking it at night, so got taxi's back.

The hotel itself is nice. Nothing too fancy, but certainly clean and well kept.

Our room was on streetside, and at night it got incredibly loud. The choice between a boiling room and fairly loud noise with the window shut or unbearably loud noise with the window open was not a pleasant one. People remained talking and shouting outside until at least 4am every morning, which made for a terrible night's sleep. We were only there over the weekend so this may not be true through the week, but nonetheless was a significant disturbance to our weekend.

Overall a nice hotel in a good location, but hampered by dodgy area and noisiness at night

Room Tip: Rooms that are not street-side would probably be quiet, ask on booking
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank mattyb121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovumGroupHotels, Leiter Gästebetreuung at Novum Hotel Konigshof Hamburg, responded to this review, 27 May 2014
Dear Matt,

Thank you for your review and your honest words, regarding you stay in our Hotel Königshof.
We will discuss your critizied points with the team.

We would like to apologize for not meeting your expectations.

Kind regards,

Königshof Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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148 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
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English first
Thunder Bay, Canada
1 review
1 of 5 bubbles Reviewed 13 December 2013

This hotel is located in the WORST AREA so do not show up late at night for your own safety. Also do not show up past 6pm because if a staff member is not at the front desk you will NOT be let in. I was extremely disappointed with this hotel and company. There is no 24 hour front desk. Myself and partner were left standing outside for an HOUR trying to get into the hotel. We had to walk to other hotels to use a phone to CALL the front desk to be let in. After so long we were so upset (please note first sentence for unsafe area) that when we were let in we immediately called the manager. The person we spoke with on the phone (Sebastian at Novum) said we would not be charged and can cancel the reservation since we had such awful service. This was a complete lie. We were charged and tried calling the company multiple times long distance to which the service was AWFUL. Finally it came down to getting through by email to which the manager did not help credit my account. TERRIBLE SERVICE AND POOR COMPANY CUSTOMER SERVICE.

Room Tip: Do not book it
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
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    • Service
Helpful?
Thank robyn m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Hamburg hotels

Ironbridge, United Kingdom
Level Contributor
57 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 10 December 2013

Seem like the hotel has been recently refurbished and although are room was small it was also one of the cheaper ones.The location was great just a few minutes from the railway station but it would probably feel a bit intimidating if you are a single female. The breakfast was very good and plentiful and the staff were all friendly except the rude male receptionist who could never seem to help anyone and always threw the key at you but then you just trow it back when you go out

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank geordiejohn2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Copenhagen, Denmark
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 17 July 2013

I have stayed here several times. You get really good value for money, even though it seems as if prices have gone up quite a bit since my last stay. Rooms are basic, but you can get a good nights sleep. Breakfast is included and is plentiful. Location is close to the central station in a quiet side street.

  • Stayed March 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
1 Thank Julie2616
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tartu, Estonia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 17 April 2013

The location is near the main railway station and in order to get to the hotel, you need to pass lots of suspicious places and prostitutes...not so safe at night!
The room was quite okay, a bit old-fashioned but still decent. Room cleaning every day. Breakfast was surprisingly good, enough options to choose from: coffee, tea, juice, cereal, several yoghurts, different breads and spreads, ham, cheese, apples, etc.
Reception desk people don't speak much English but are still helpful if you know some German.

  • Stayed April 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Blue_Fl0wer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 21 March 2013

The problems started the moment we arrived. The hotel had recorded our reservation incorrectly and we were booked for 1 person only, although that was after spending about 20 minutes trying to communicate that we had a reservation here with the person at the desk who didn't speak a word of English. Even providing a written copy of our reservation number proved useless

After finally getting the key to the room and opening the door, we were smacked in the face with a strong stench of mould and mildew, which was coming from the bathroom. The carpet was old and stained, the bed linen wasn't clean and the bathroom was disgusting in every way. We had to keep the window open when it was below freezing outside just to keep the smell under control.

The beds provided us very little comfort and we slept badly each night. We ended up not showering after the first attempt to use the shower as it made the room so smelly that we couldn't stay in the room. The hotel knew about this problem before we arrived because when we first got the room the window was wide open to remove the smell. Each day we would come back from sightseeing and the cleaners had left the window wide open even though it was snowing and freezing outside.

We ended up checking out a day early as the mould had made us sick. Upon checking out early, the staff did not even care to ask why we were leaving early. In their minds, we had paid them money and therefore they didn't care if there was anything wrong because they got what they wanted. I would never stay at this hotel again, nor any of the Centrum hotels and would certainly recommend people steer clear of this place.

I should also note that the area is not particularly safe at night so be careful with any hotel in this area.

Room Tip: Don't stay here.
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  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank austraveller750
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Papenburg, Germany
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 12 September 2012

Dirty, smelling, sticky !! There are no other words to explain how bad is this place !!
Materass are old damaged and they really stink !! Disgusting !!
In the reception some of the hotel staffs are not even able to speak in english and the place all around is extremely dirty !
If you going to this Hotel make sure to provide yourself the tetanus vaccine !!!

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ufficiale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novum Hotel Konigshof Hamburg

Property: Novum Hotel Konigshof Hamburg
Address: Pulverteich 18, 20099 Hamburg, Germany (Formerly Novum Hotel Königshof Hamburg Innenstadt)
Region: Germany > Hamburg > St. Georg
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #261 of 318 Hotels in Hamburg
Price Range (Based on Average Rates): £
Hotel Class:3 star — Novum Hotel Konigshof Hamburg 3*
Number of rooms: 22
Official Description (provided by the hotel):
The Novum Hotel Koenigshof is located in close proximity to the main train station. The former town house with a beautiful facade from the 19th Century was converted into a comfortable small hotel with 22 rooms. Discover St. George with the old tradition of cinemas, theaters and the diverse range of dining options. The shopping street Mönckebergstraße and the Lange series are within walking distance from the hotel. Attractions such as the Michel, the HafenCity with the Elbe Philharmonic, the Alster or the Colonnades are easily accessible. ... more   less 
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Also Known As:
Konigshof Hotel Hamburg

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