Did not get the room we reserved. Told upon arrival that we had been registered only as one guest instead of toe, and only one bed instead of the expected toe beds desired. Desk clerk continually had to call her supervisor via telephone and could make no decisions herself. Told no larger rooms available but offered an additional room and standard rate, which we rented. So our expected cost for our one night stay doubled. Hotel made no attempt to offer a discount for either their mistake or the mistake from budgetplaces.com. It was a frustrating experience in which I felt was a deliberate bait and switch scheme to get more money from us.
That said, the rooms were clean. The breakfast was very nice. The location was very convenient to the central train station, but the neighborhood was lower class.
- Official Description (provided by the hotel):
- The Novum Hotel Koenigshof is located in close proximity to the main train station. The former town house with a beautiful facade from the 19th Century was converted into a comfortable small hotel with 22 rooms. Discover St. George with the old tradition of cinemas, theaters and the diverse range of dining options. The shopping street Mönckebergstraße and the Lange series are within walking distance from the hotel. Attractions such as the Michel, the HafenCity with the Elbe Philharmonic, the Alster or the Colonnades are easily accessible. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Travel Republic (UK), Ebookers, Hotels.com, Odigeo, Hotel.de and Agoda so you can book your Novum Hotel Konigshof Hamburg reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Konigshof Hotel Hamburg