Perhaps this hotel is as pleasant as other reviews on this site indicate. I wouldn't know. I never ended up even seeing my room.
When I booked a double room for my mother and myself, I confirmed with the hotel desk by telephone that rooms with two beds were available. No problem, they said; just indicate in your reservation that you want one.
On the day of arrival, however, I learned that the hotel had given out all double rooms with twin beds that morning. I had a bad cold, and didn't fancy giving it to my mother. What were my options, I asked. They indicated that they had an arrangement with another hotel nearby and could transfer my reservation there at what would actually be a slightly lower rate.
Not having seen the other hotel or knowing anything about it, I was reluctant to make the switch until I'd seen what it was like. I asked Hotel Königshof to hold my reservation till I'd picked up my mother at the airport and we'd had a chance to take a look at a room on the way back. We did so. The other hotel turned out to be fine.
At this point, I made a mistake. Assuming that Hotel Königshof would simply cancel my original reservation, I checked us into the new hotel. I then went to Hotel Königshof to pick up my bags. Sorry, they told me. Since the time you were last here (three hours ago), 'our' rooms in the other hotel have all been booked. You should not have checked in without confirming it with us. We can no longer transfer your reservation. I was stuck paying for two hotel rooms, only one of which I needed.
Now despite my annoyance, I recognised that to some extent Hotel Königshof had a point. They had not actually told me I could check into the other hotel on my own. However, the whole imbroglio was the result of their original error. Moreover, at the time I discovered the problem it was only six-thirty in the evening, a mere *half hour* after I could have cancelled the reservation for a full refund.
I asked the receptionist if they could at least give me a partial refund. She contacted the owner (or manager?) and asked. Nothing doing. I ended up having to pay the entire sum for a room I never used.
In short, perhaps this is a great hotel if you actually end up staying there. But don't rely on them to get your reservation right. And don't expect them to show the slightest willingness to meet you half way if anything goes wrong.
- Official Description (provided by the hotel):
- The Novum Hotel Koenigshof is located in close proximity to the main train station. The former town house with a beautiful facade from the 19th Century was converted into a comfortable small hotel with 22 rooms. Discover St. George with the old tradition of cinemas, theaters and the diverse range of dining options. The shopping street Mönckebergstraße and the Lange series are within walking distance from the hotel. Attractions such as the Michel, the HafenCity with the Elbe Philharmonic, the Alster or the Colonnades are easily accessible. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Agoda, Expedia, Travel Republic (UK), TripOnline SA, Ebookers, Cancelon, Evoline ltd and 5viajes2012 S.L. so you can book your Novum Hotel Konigshof Hamburg reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Konigshof Hotel Hamburg