We came with high expectations and left disappointed. After staying at a few 'historic' Renaissance hotels recently we were really looking forward to another great stay at this Hamburg property. I understand it is all about 'location, location, location' for this hotel, but for me personally this is not a factor at all in a city with great public transportation. We arrived later in the evening and to my surprise they were unable to give us any kind of room upgrade (I am a Marriott gold member), the first time in many years at any Marriott hotel worldwide. In fact they didn't even respond to my polite question whether they might have a nicer room available, the front desk staff rather gave us a spiel about the historic nature and this is why they couldn't offer a concierge lounge. Interestingly I didn't even ask about a lounge (I knew they didn't have one) and maybe they should try and visit other 'historic' hotels to see that this is in fact possible. On the way to our room the hallway smelled like the old 60s hotels and we wondered if this was part of the 'historic' experience. The room itself was very much on the small side and the door locks as well as the 'a/c' were truly historic. A 4-5 * hotel without electronic climate control? An old dial where you can set your room temperature? Are they serious? In fact the a/c was loud and we were unsuccessful in turning it off (no on/off !). Consequently we didn’t sleep very well at all, which is a major reason why I gave this hotel a low rating. At $200 for a weekend night I expect more. The bathroom was o.k., but it could see a few updates as well. The room and the entire hotel really need an update (except for the lobby area); the hotel management should go to Chicago and visit the Blackstone to see how you can preserve history while providing up to date amenities.
For a hotel of this category and price I expected a lot more and everything over $120 for a weekend night is way overpriced.
- Official Description (provided by the hotel):
- Experience luxurious comfort in northern Germany at the Renaissance Hamburg Hotel. Located in the heart of Hamburg, our hotel offers ideal access to the city's vibrant shopping district and beautiful Alster Lake. ... more less
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- Also Known As:
- Renaissance Hamburg Hotel Hamburg
- Hamburg Renaissance