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“We went to the spa for massages and enjoyed it very much”
Review of Park Hyatt Hamburg

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Park Hyatt Hamburg
Ranked #4 of 319 Hotels in Hamburg
Certificate of Excellence
Barcelona, Spain
Level 3 Contributor
22 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“We went to the spa for massages and enjoyed it very much”
Reviewed 13 September 2013

We love to treat ouselves with a massage from time to time and so we tried the spa in the hyatt hotel. The location of the hotel is not too good, its very central so that is great for tourists but the are sourrounding the hotel is not too good,the street moenckebergstrasse is full of cheap stores and many many people walk up and down there which results in a quite dirty area. The nice part of hamburgs city centre is only 10 min walk away ! The spa is good, it was a nice massage rather strong but since I had slept bad the night before and had some back pain It was peerfect for the situation. The massuse had a rather medical approach and was definitely very professional. The spa area is nice, not over the top but its very clean, smells nice and has a relaxing effect on you. I did not notice the use of any special brands so maybe my massuse just didn't explain it to me or they don't work with a lot of different brands that you could choose from. However the massage left my back without pain and my skin glowing and with a nice smell. It is definitely about the quality of the massage here more than the pampering around it, which is good. Because in the end of the day for me its the massage that matters !

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anina_Lin28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this review, 24 September 2013
Dear TripAdvisor User,

Thank you very much for having taken the time to share the experience of your stay at Park Hyatt Hamburg. I was pleased to read you had a relaxing time at our wellness area Club Olympus Spa&Fitness and enjoyed your massage very much.

I regret you did not like to location of our hotel, but nevertheless we hope to welcome you back to our hotel in the future.

Best regards,

Tashi Takang
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (111)
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English first
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 September 2013

I may sound snobby telling about this hotel which is regarded highly by so many. I was disappointed and would not recommend this hotel at all. The price we paid was quite high (280E p/night) and for this we received a room with an unusually small and uncomfortable queen's bad, around 1.50m (or less ?!) I believe, very cramped for a couple. The TV had a very small screen, difficult to watch from the end of the room. In general, the room has quite basic amenities. The breakfast was also very mediocre with really bad coffee (we tried different versions - nothing helped to improve the taste). The service was also less than passable, what's the deal with this concierge service that hotels keep pushing on us ? Here flimsy looking guys trying their utmost to get a tip, and when we actually did need their advice - were not particularly knowledgeable. Other than that, the hotel is located in a shopping mall, and is located on the main shopping street of Hamburg. This is just information visitors should be aware about, not expecting any sense of relaxation. People can have a different opinion but I am not coming back to this place, that's for sure.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank EWAWA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this review, 12 September 2013
Dear TripAdvisor User,

Firstly, I want to thank you for having taken the time to share your experience at Park Hyatt Hamburg. I regret very much that you were not satisfied with your stay at our hotel.
Regarding quality of the coffee that you experienced at breakfast as well as the concierge service, I apologize most sincerely that we did not meet the high standards of service in these areas that you quite rightly expected to find at Park Hyatt Hamburg. I have addressed each point individually with the relevant managers in order that corrective action can be taken immediately.

I hope that we will have the opportunity to welcome you back to Park Hyatt Hamburg thus having the chance to display that we can live up to your expectations.

Best regards,

Tashi Takang
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
66 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 7 September 2013

Many reviews here focus on the staff, the service and the cleanliness of the property, which are of the standard you would expect. Our experience of the hotel fell short of five stars, bore no relation to any Hyatt property I have ever been to and left us questioning if this really is the number one hotel in Hamburg?

Rooms are outdated, dowdy and not overly large. Our room was probably around 45sqm but over half of the room was occupied by the bathroom and the vestibule leaving little habitable space and made claustrophobic by a sloping ceiling. There was a desk and work chair (all a bit mid 80s) but otherwise nowhere to sit, which for a room in this brand and at this cost is frankly pathetic. There is a basic kettle, some tea bags and sachets of coffee but no coffee machine, which again, is not what you would expect for a hotel of this calibre.

Our disappointment at the room we were given was made deeper as I booked the hotel expecting some form of upgrade with Hyatt Elite status but this was not acknowledged at check in or at any point of our stay.

The pool is good but again, my personal experience was marred by unsupervised children playing in the pool at 10.30pm on my first night and being told by a fellow guest that there was 'no sport swimming' the following morning as I tried to vent my frustrations with the hotel through a few lengths of front crawl.... (ok I accept unruly children and grumpy guests aren't the hotel's fault but unsupervised kids in the pool at 10.30pm? Really?)

The Club room is reasonable but again lacks any wow or real feeling of welcome. The food is of a good quality but feels a bit too healthy quite frankly. The lounge is open to the elevator lobby so doesn't feel private, just a bit exposed and corporate. The food is of a good quality but all feels a bit too healthy, there's nothing that makes you feel like you are having a 'treat'. Like the hotel generally it was all good quality but a bit soulless and joyless.

I did question why we hadn't received an upgrade and was assured something would be sorted out but that was the last I heard. I also raised concerns at check out about a number of other issues too tedious to go into here and again, despite knowing nods and understanding smiles no real action was taken other than the usual 'next time it will be better". I can guarantee there will not be a next time.

I booked this hotel based on other Park Hyatt experiences, brand loyalty and for the Club Lounge and PH Hamburg performed poorly against all these criteria.

Room Tip: Chose another hotel.
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Traveller73London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this review, 12 September 2013
Dear TripAdvisor User,

Thank you very much for having taken so much of your valuable time to post your comments about your recent stay at Park Hyatt Hamburg.

I have carefully read all your comments and I’m very sorry that we were not able to meet your expectations.

We take the feedback of our guests very seriously – not only through TripAdvisor, but from every single guest comment, and assure you that we will work on these points.

Best regards,

Tashi Takang
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 September 2013

Paid the price to stay at the Park Hyatt in Hamburg on my travels and have to stay it was worth every penny. Having stayed at many hotels around the world this is one of the best. The staff, the location, the rooms, the swimming pool and the room service are all second to none.
I arrived early and had to wait an hour for my room but once I got into the room it was easy to see how this hotel has 5 stars. The double room was huge with a terrace and all the amenities you expect e.g. Iron, Umbrella, Mini-bar, MP3 Player.

The hotel was fully booked during my stay but you really couldn't tell, it never once felt like it was too busy. Annoyingly you had to take two separate lifts from your room to the exit, however this added to character of the hotel and gave it more of a luxurious feel. Very pleased with my stay and will definitely be visiting again.

Room Tip: Book a double room with an outdoor terrace, you won't regret it!
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  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Isaa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this review, 12 September 2013
Dear TripAdvisor User,

Thank you very much for your very positive feedback. I was delighted to read that you enjoyed your stay with us and I would personally like to thank you for having taken the time to share your experience of your last stay at Park Hyatt Hamburg.

We look forward to welcoming you back to our hotel in the near future.

Best regards,

Tashi Takang
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leipzig
Level 6 Contributor
144 reviews
134 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 6 September 2013

Booked at hyatt.com
No special deal.

Checkin:
Friendly, fast, all fine.

Room:
Lot of space, quiet, clean, nothing more to ask for, loved the bed.

Restaurant:
Crowded, nice food

Location:
Very close to main station, in the center of Hamburg
Also perfect for runners: Did a fantastic run at "Aussenalster"

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TMG001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this review, 12 September 2013
Dear TripAdvisor User,

Thank you very much for taking the time to rate our hotel and share your experience about your recent stay at Park Hyatt Hamburg. I was delighted to read that you enjoyed your stay with us.

We look forward to welcoming you back to our hotel!

Best regards,

Tashi Takang
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zurich, Switzerland
Level 3 Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 September 2013

I stayed here for 3 nights and loved the size and the quality of the rooms. Sleep quality was as good as it gets, I heard nothing from outside or neighbouring rooms. Some of the staff are slightly arrogant but not to the point where it has an impact on your stay. What I really hope these kinds of hotels will add is free WiFi. Just add a little to the room rate and keep it simple. The location of the hotel is perfect, there are so many cafes, restaurants and bakeries nearby and it's close to everything, in a really nice part of the city. I would stay here again in a heartbeat.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dave F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this review, 12 September 2013
Dear TripAdvisor User,

Thank you very much for having taken the time to share the experience of your stay at Park Hyatt Hamburg. I was pleased to read that you enjoyed your stay at our hotel and appreciate your comments about our rooms as well as the location of our hotel.

I read your comments about the internet charges. I agree that charging for Internet use is not sustainable anymore. Therefore we have decided that Park Hyatt Hamburg will offer free unlimited WiFi for all of our guests. For the current year we still have fixed contracts with our provider, therefore we will be starting this from January 2014 onwards.

We look forward to welcoming you in the near future!

Best regards,

Tashi Takang
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level 6 Contributor
125 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 5 September 2013

I have stayed in many hotels before but this hotel makes me very happy. Pure luxury. Their service is more than marvelous. The rooms are huge and fantastic. The bathroom is top. The restaurant is Michelin star level. The bar is great and full. The Spa and Gym I want to have at home (please). And all of this is at a top location. You walk out the door and you are in main shopping street Hamburg. Hamburg is a great city too. I can only come up with good things about this hotel. Yes, it is not cheap but you get a lot for your money. I always like hotels with good service. Here you have one. Can I please live here!

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diederik B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this review, 12 September 2013
Dear TripAdvisor User,

Thank you so much for your very positive feedback. I highly appreciate it and I would personally like to thank you for having taken the time to share your experiences during your recent stay at Park Hyatt Hamburg.

We look forward to welcoming you back to our hotel in the near future!

Best regards,

Tashi Takang
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Hyatt Hamburg

Property: Park Hyatt Hamburg
Address: Bugenhagenstrasse 8, 20095 Hamburg, Germany
Region: Germany > Hamburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Hamburg
#1 Spa Hotel in Hamburg
#1 Luxury Hotel in Hamburg
#2 Business Hotel in Hamburg
#3 Romantic Hotel in Hamburg
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Park Hyatt Hamburg 5*
Number of rooms: 281
Official Description (provided by the hotel):
Park Hyatt Hamburg is located in the historic Levantehaus building near Moenckebergstrasse shopping street offering 252 luxurious rooms and suites. The hotel features Hamburg's maritime legacy as well as contemporary design and amenities. A 1,000 sq m area is dedicated to wellness at Club Olympus Spa & Fitness featuring a 20 m pool, a sauna, a Sanarium, a steam bath, a whirlpool, a fully equipped fitness centre and a yoga studio. ... more   less 
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Also Known As:
Park Hyatt Hamburg Hotel Hamburg
Hyatt Hamburg
Hamburg Hyatt

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