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“Hamburg Park Hyatt - Home for the holidays”
Review of Park Hyatt Hamburg

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Park Hyatt Hamburg
Ranked #5 of 321 Hotels in Hamburg
Certificate of Excellence
Reviewed 1 January 2014

We stayed at the Hamburg Park Hyatt over the Christmas holiday. Great location in the center of town -- close to shopping, restaurants and Christmas markets. While things were busy outside, the Park Hyatt was peaceful and very comfortable. The staff made us feel at home. The exercise facilities and pool were terrific and helped us work-off the extra holiday calories.

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Hyatt Hotels
Thank MikesRandomTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this reviewResponded 8 January 2014

Dear TripAdvisor User,

Thank you very much for your very positive feedback. I was delighted to read that you enjoyed your stay with us and I would personally like to thank you for having taken the time to share your experience of your last stay at Park Hyatt Hamburg.

We look forward to welcoming you back to our hotel!

Best regards,

Tashi Takang
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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702 - 708 of 2,512 reviews

Reviewed 31 December 2013

We stayed here for a short three night stay between Christmas and new year. We've visited Germany a number of times, but this was our first time in Hamburg, and choose this hotel down to its high tripadvisor rating. The hotel has a perfect location, on the main shopping centre with the entrance via a small arcade. We were allocated a King room with a view over the central courtyard, which was very quiet. The room itself, whilst large and very clean was a little bit disappointing as the decor is a bit outdated. Also it was in need of a freshen up, as there were marks on the walls in both the bedroom and bathroom. The main criticism was the air conditioning, which didn't appear to be functioning, as during the night the room was like a sauna. The room had a large bath and shower wet room and separate WC, and B&O tv system, mini bar and iron. One other bug was the wifi. You are given 30 mins free then after this access is chargeable...come on!
Despite these annoyances, the staff are very good, both on the front desk and in the Apples bar, and it was a great location for exploring the city, but on decor alone, and compared to a proper five star hotel (see Munich Mandarin Oriental), in my opinion not a five star hotel.

  • Stayed: December 2013, travelled as a couple
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Thank mjlove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this reviewResponded 8 January 2014

Dear TripAdvisor User,
Thank you very much for taking the time to rate our hotel. I was delighted to read that you liked the location of our hotel as well as the size of our room. I regret that you did not like our design.

I would like to apologise for the inconvenience caused by the air-conditioning in your room. Our engineering department has fixed this issue and inspected the entire air-conditioning system of our hotel.

We read your comments about the Internet charges. We agree that charging for Internet use is not sustainable. Therefore, I am delighted to inform you that since January 1, 2014, Park Hyatt Hamburg offers free unlimited Wi-Fi for all guests and in all areas of the hotel.

I hope that we will have the opportunity to welcome you back to Park Hyatt Hamburg.

Best regards,

Tashi Takang
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2013

First class hotel. we were looked after from arrival to departure. Our room was superb ( park suite). lounge access was great and amazing breakfast . very friendly staff and English spoken by all. We will be booking again for next year.

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Hyatt Hotels
2  Thank mekonboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this reviewResponded 8 January 2014

Dear TripAdvisor User,

Thank you very much for your very positive feedback. I was delighted to read that you enjoyed your stay with us.

We look forward to welcoming you back to our hotel!

Best regards,

Tashi Takang
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2013

Have stayed many times at the Park Hyatt in recent months - my clear recommendation for a superb hotel in Hamburg: excellent service, top maintenance, very good atmosphere and centrally located. My clear favourite in Hamburg !

  • Stayed: November 2013, travelled on business
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Thank MGR-FRA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this reviewResponded 8 January 2014

Dear TipAdvisor User,

I have read your kind words of appreciation and we are happy that you enjoyed your stay with us. We place great value on our guests’ comfort, wellbeing and satisfaction, and I was pleased to hear that your expectations could be met in our luxurious, five-star hotel.

We look forward to welcoming you back at Park Hyatt Hamburg in the future!

Best regards,

Tashi Takang
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 December 2013

Great location, in the middle of Hamburgs city centre. 3 walking minutes to the main station and friendly staff. Rooms, are big, well equipped, well isolated and great beds. It is a good sign that the general manager of a big hotel is very visible (in most hotels the GM is back stage only).

As we do not eat that much during breakfast we decided to book our stay without breakfast. There are some very cosy breakfast restaurants in the same block (f.i. the Rösterei). Recommendation!

Nice Spa

Next time when we visit Hamburg we will repeat our stay in park Hyatt Hambrug

  • Stayed: December 2013, travelled as a couple
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Thank Objective5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this reviewResponded 8 January 2014

Dear TripAdvisor User,

Thank you so much for your very positive feedback. I highly appreciate it and I would personally like to thank you for having taken the time to share your experiences during your recent stay at Park Hyatt Hamburg.

We look forward to welcoming you back at our hotel in the future!

Best regards,

Tashi Takang
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2013

We loved the accommodations, but what really stood out was the care that the entire staff show. They are professional, but also humble and kind. This is a well-run establishment with a sense of teamwork. A-plus experience! And walking distance from the central train station in Hamburg.

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Marinmale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this reviewResponded 8 January 2014

Dear TripAdvisor User,

Thank you very much for your very positive feedback. I was delighted to read that you enjoyed your stay with us. In particular, thank you for your kind comments about our team.

We look forward to welcoming you back at Park Hyatt Hamburg in the future!

Best regards,

Tashi Takang
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 December 2013

We had a large room on the club floor. One could easily live in this room. A very serene lounge on the club floor. Truly excellent capuccinos. And a quite place to have breakfast. This was one of my favorite hotel stays in recent memory.

  • Stayed: December 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
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Thank Di D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this reviewResponded 24 December 2013

Dear TripAdvisor User,

Thank you very much for having taken the time to share the experience of your stay at Park Hyatt Hamburg.I was pleased to read that you enjoyed your stay at our hotel and appreciate your comment about our club rooms and club floor.

We look forward to welcoming you in the near future!

Best regards,

Tashi Takang
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Hyatt Hamburg

Address: Bugenhagenstrasse 8, 20095 Hamburg, Germany
Region: Germany > Hamburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Hamburg
#2 Spa Hotel in Hamburg
#2 Business Hotel in Hamburg
#3 Romantic Hotel in Hamburg
#3 Luxury Hotel in Hamburg
Price Range: £149 - £482 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Park Hyatt Hamburg 5*
Number of rooms: 281
Official Description (provided by the hotel):
Park Hyatt Hamburg is located in the historic Levantehaus building near Moenckebergstrasse shopping street offering 252 luxurious rooms and suites. The hotel features Hamburg's maritime legacy as well as contemporary design and amenities. A 1,000 sq m area is dedicated to wellness at Club Olympus Spa & Fitness featuring a 20 m pool, a sauna, a Sanarium, a steam bath, a whirlpool, a fully equipped fitness centre and a yoga studio. ... more   less 
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Also Known As:
Park Hyatt Hamburg Hotel Hamburg
Hyatt Hamburg
Hamburg Hyatt

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