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“OUTSTANDING HOTEL AND SERVICE”
Review of Park Hyatt Hamburg

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Park Hyatt Hamburg
Ranked #4 of 318 Hotels in Hamburg
Certificate of Excellence
Leicester, UK
Level Contributor
82 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“OUTSTANDING HOTEL AND SERVICE”
Reviewed 21 January 2014

The service at this hotel is exceptional and outstanding. I spend a lot of time in hotels and i have to say that this hotel has something very special. Service from the moment you enter the hotel to the moment you check in to the moment you enter your room, to the moment you check out is the best i have experienced.

staff are very friendly, warm and always deliver exceptional genuine service. nothing is too much trouble and i just cant fault the service. The rooms are of a high standard, spacious and well maintained. Internet service is fast and not slow typically associated with hotel internet services.

The sauna rooms are clean and well maintained. The gymnasium has the latest comprehensive range of equipment (renewed recently).

Breakfast selection is very comprehensive and the service also excels here.

The Apples bar comes highly recommended. The service at the bar is very attentive and they make great cocktails and drinks in general. Bar food is also of a high standard. - and in fact in every area of the hotel - the service is very attentive. Its just hard to find a better hotel. This hotel was awarded best hotel in GERMANY !!! I can completely understand why !!

This hotel comes highly recommended. Genuine, first class service is hard to find and other 5 star hotels should note.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank happyvirgo73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this review, 10 February 2014
Dear TripAdvisor User,

Thank you so much for your very positive feedback. I highly appreciate it and I would personally like to thank you for having taken the time to share your experiences during your recent stay at Park Hyatt Hamburg.

We look forward to welcoming you again in the future.

Best regards,

Tashi Takang
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (104)
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English first
Hamburg, Germany
1 review
Reviewed 20 January 2014

This is the best place to stay in Hamburg. We will not stay anywhere else. The staff are amazing and can not do enough to make your stay enjoyable. The location is so central - step out to shops / lake and so easy to get to and from the airport by train. The spa is the best we have seen, and the rooms are so luxurious with gorgeous toiletries from L'Occitane - this deserves the 5 star ratings. Do not miss out on this amazing hotel.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Mala Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this review, 10 February 2014
Dear TripAdvisor User,

Thank you very much for having taken so much of your valuable time to post your comments about your recent stay at Park Hyatt Hamburg. I was delighted to read that you enjoyed your stay with us. In particular, thank you for your lovely comments about our team, our spa and the location of our hotel. I'm glad to read, that you like our L'Occitane amenities in the bathrooms of our guest rooms.

We look forward to welcoming you back at Park Hyatt Hamburg in the future!

Best regards,

Tashi Takang
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aarhus, Denmark
1 review
Reviewed 15 January 2014

Really good service and nice staff always there for help. Very clean rooms and bathrooms. Very nice and comfy bed and it was huge. We had a lightbulb which went out at the bathroom, but they came and fixed it right away and they gave us chocolate. Would live to stay here again, so close to all the atractions

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Sujeeva K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this review, 20 January 2014
Dear TripAdvisor User,

Thank you very much for your very positive feedback. I was delighted to read that you enjoyed your stay with us and I would personally like to thank you for having taken the time to share your experience of your last stay at Park Hyatt Hamburg.

Our guests’ satisfaction is what motivates our team to keep on providing outstanding service and offering such personal attention to our guests. So, you can be sure that I will share your appraisal with my colleagues.

We look forward to welcoming you back to our hotel!

Best regards,

Tashi Takang
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guildford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 January 2014

Had a great stay in this high quality hotel in Hamburg. The rooms were impressive (especially the bathroom as I just love walk in showers) as were the services. Of particular note was the quality of the staff who really made the stay enjoyable and rewarding. Another point to note is its location; its just right re transportation, shopping and sights! I'll be back!

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Mike D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this review, 20 January 2014
Dear TripAdvisor User,

Thank you very much for your very positive feedback. I was delighted to read that you enjoyed your stay with us. In particular, thank you for your lovely comments about our guest rooms, the location of the hotel and especially our team. It will be a great pleasure to share your kind words with my colleagues.

We look forward to welcoming you back to our hotel!

Best regards,

Tashi Takang
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 14 January 2014

Well than you very much for lovely stays and especially the stuffs were very lovely and their warming make guest feel like home and Location of the Hotel and neighbourhood was excellence ,,in all sums very much happy about my trip and stay at Hamburg Hyatt .

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Desmond H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this review, 20 January 2014
Dear TripAdvisor User,

Thank you very much for your positive feedback. I was delighted to read that you enjoyed your stay with us. In particular, thank you for your kind comments about our team.

We look forward to welcoming you back to our hotel!

Best regards,

Tashi Takang
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Istanbul, Turkey
1 review
Reviewed 12 January 2014

For Busuiness trips also for special occasions this is the perfect choice when you compare with the other 5 star hotels in Hamburg. For the architectural structure of the rooms you can feel really comfortable and luxury experience

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank seda d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this review, 20 January 2014
Dear TripAdvisor User,

Thank you very much for having taken so much of your valuable time to post your comments about your recent stay at Park Hyatt Hamburg. Thank you very much for the very positive rating of our hotel. I was delighted to read that you enjoyed your stay with us.

We look forward to welcoming you back at Park Hyatt Hamburg in the future!

Best regards,

Tashi Takang
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 8 January 2014

Me and my friend stayed in a twin room on a Saturday night in December so we could visit the Christmas Markets and Shops. The hotel is in a brilliant location. The room were very tastefully decorated and the underfloor heating in the bathroom was very nice on a cold December night. Our beds were more like queens size bed instead of singles. Breakfast was everything and more you could want. After we checked out we lazed around the spa area using the Jacuzzi and pool to relax and unwind before my flight later that afternoon. It was immaculate and the Jacuzzi almost sent me to sleep it was so relaxing, and the complimentary herbal teas were a nice touch too.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StaceyAndrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this review, 20 January 2014
Dear TripAdvisor User,

Thank you very much for your very positive feedback. I was delighted to read that you enjoyed your stay with us and liked the location of our hotel, our rooms as well as our spa very much.

We look forward to welcoming you back to our hotel!

Best regards,

Tashi Takang
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Hyatt Hamburg

Property: Park Hyatt Hamburg
Address: Bugenhagenstrasse 8, 20095 Hamburg, Germany
Region: Germany > Hamburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Hamburg
#2 Business Hotel in Hamburg
#2 Spa Hotel in Hamburg
#3 Luxury Hotel in Hamburg
#3 Romantic Hotel in Hamburg
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Park Hyatt Hamburg 5*
Number of rooms: 281
Official Description (provided by the hotel):
Park Hyatt Hamburg is located in the historic Levantehaus building near Moenckebergstrasse shopping street offering 252 luxurious rooms and suites. The hotel features Hamburg's maritime legacy as well as contemporary design and amenities. A 1,000 sq m area is dedicated to wellness at Club Olympus Spa & Fitness featuring a 20 m pool, a sauna, a Sanarium, a steam bath, a whirlpool, a fully equipped fitness centre and a yoga studio. ... more   less 
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Also Known As:
Park Hyatt Hamburg Hotel Hamburg
Hyatt Hamburg
Hamburg Hyatt

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