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“Excellent hotel with great staff!”
Review of Park Hyatt Hamburg

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Park Hyatt Hamburg
Ranked #5 of 319 Hotels in Hamburg
Certificate of Excellence
Reviewed 26 February 2014

Pros: Staff, room service, cleanliness, fitness center, breakfast, location with Hamburg, design. Cons: Dinner variety, temperature settings in room. This review requires a minimum of 200 characters to post so I am going to continue to ramble on about nothing in particular except for the fact that a minimum of 200 characters is required to post my review.

  • Stayed: February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Christopher M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this reviewResponded 11 March 2014

Dear TripAdvisor User,

Thank you very much for having taken the time to share the experience of your stay at Park Hyatt Hamburg. I was pleased to read that there were a lot of points, that made your stay a comfortable one. Thank you very much for your comment regarding the dinner variety as well as the temperature setting in your guest room, I have already addressed it with the responsible manager.

We look forward to welcoming you back at Park Hyatt Hamburg in the future!

Best regards,

Tashi Takang
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (2,416)
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643 - 649 of 2,416 reviews

Reviewed 24 February 2014

In general everything was fine: nice breakfast, clean rooms. But the reception didn't work well (the hotel computer didn't work properly and thus had difficulties with checking-out, the receptionist didn't provide checked information about working hours of shops, clubs etc).

  • Stayed: February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Elena B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this reviewResponded 11 March 2014

Dear TripAdvisor User,

Thank you very much for having taken the time to share the experience of your stay at Park Hyatt Hamburg. I was pleased to read that you enjoyed our breakfast and the cleanliness of your room. I would like to apologize most sincerely for your uncomfortable experience upon check-in. I regret that you did not have the perfect arrival experience that you quite rightly expected to find at Park Hyatt Hamburg.

Nevertheless we would be pleased to welcome you back to Park Hyatt Hamburg in the future.

Best regards,

Tashi Takang
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2014

Treat like a second class citizen other than the delightful young lady who handled my check in. Base room, travel companion non member received upgrades and full service. When asked about membership rercognition was told to speak English or German mmm; Australian with English as my first lanaguage. Very disappointing

  • Stayed: February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this reviewResponded 11 March 2014

Dear TripAdvisor User,

Thank you very much for having taken so much of your valuable time to post your comments about your recent stay at Park Hyatt Hamburg. I regret that you did not have the perfect check-in experience that you quite rightly expected to find at Park Hyatt Hamburg. I apologies most sincerely for the inconveniences you experienced. I have already addressed this point within the management team in order that corrective action can be taken.

I hope that we will have the opportunity to welcome you back to Park Hyatt Hamburg thus having the chance to display that we can live up to your expectations.

Best regards,

Tashi Takang
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2014

We stayed at this hotel to celebrate my husband's birthday with our friends and the hotel did not disappoint. It is well located for shops, station, buses etc. and within easy walk of the Miniature Wonderland. The hotel staff are very friendly and helpful. Our Club Room was well furnished and had everything in it you would need i.e. towelling bathrobes, shampoo, conditioner, shower gel and hairdryer. The Club Lounge was very pleasant and although the continental breakfast was limited in choice, it was adequate for what we wanted. The complimentary beverages and snacks served between 6pm and 8pm were very good. The Spa and swimming pool area were excellent and offered fruit and drinks. Will definitely stay here again.

  • Stayed: February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Radley3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this reviewResponded 11 March 2014

Dear TripAdvisor User,

Thank you very much for having taken so much of your valuable time to post your comments about your recent stay at Park Hyatt Hamburg. I was pleased to read that you chose our hotel to celebrate your husband's birthday with your friends and enjoyed your stay at our club floor.

We look forward to welcoming you back at Park Hyatt Hamburg in the future!

Best regards,

Tashi Takang
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2014

Arrived the hotel late night, and was met by very friendly staff in the reseption. The reseption is in the 2nd floor, with two different elevators to take you from the enterance to the rooms. The executive lounge was good, with a nice atmosphere. Rooms ok, but a good chair would have been nice. I tried the SPA area with pools, sauna and gym, and this was very good.

Room Tip: Ask for a room with a good chair.
  • Stayed: February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Stein Ruben L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this reviewResponded 11 March 2014

Dear TripAdvisor User,

Thank you very much for having taken the time to share the experience of your stay at Park Hyatt Hamburg. I was pleased to read that you enjoyed your stay at our hotel. Thank you also very much for your comment about the chair in your room. I've addressed this point to our Director of Rooms and we will find a solution for it.

We would be delighted to welcome you back in the future.

Best regards,

Tashi Takang
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2014

The Park Hyatt Hamburg is well located in the heart of the city, is a very pleasant and elegant hotel with great food, great staff but, unfortunately mattresses that do not meet todays international standards. Otherwise it would be one of Germany´s best!

  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Rui M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this reviewResponded 11 February 2014

Dear TripAdvisor User,

Thank you very much for rating Park Hyatt Hamburg on TripAdvisor.com. I’m delighted that you like the design, the facilities and location of our hotel. I’ve read your comment about the mattresses in our guest rooms and please rest assured that our mattresses are of a very high quality, meet luxury standards and are replaced on a regular basis.

We look forward to welcoming you again in the future.

Best regards,

Tashi Takang
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2014

The hotel is located magnificently, no doubt. Hotel staff is going the extra mile to make your stay feel just great are helpful and interested. We used a diamond GP upgrade and got a wonderful large room and a great bathroom, The view was to the 'atrium' which is nothing special but very quiet though. The club floor seemed accessible for all guest and was good, although it lacked sufficient comfortable seating. (Unusual for a Park Hyatt to have a club actually.)
The interior is fine and of course depends on your personal taste but for sure all was maintained very well...ok in the German way meaning ALL is good.
The pool-, sauna-, Steambath- and fitness area are also very nice and it was never busy.

The breakfast was outstanding. We had one lunch in the bar lounge of Apples, food was great but had a negative experience with the waiter. But as usual, i never find this forum the place to address it into detail and will do so with the hotel directly. All in all, a good choice where not much can go wrong!

  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Roger S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this reviewResponded 11 February 2014

Dear TripAdvisor User,

Thank you very much for having taken the time to share the experience of your stay at Park Hyatt Hamburg. I was pleased to read that you enjoyed your visit at our hotel and I was delighted that you liked our club floor and our spa. I would like to apologize most sincerely for the unpleasant experience you had with one of our service employees at breakfast.

I regret that you did not have the perfect service experience that you quite rightly expected to find at Park Hyatt Hamburg.

We look forward to your next visit with us at Park Hyatt Hamburg.

Best regards,

Tashi Takang
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Hyatt Hamburg

Address: Bugenhagenstrasse 8, 20095 Hamburg, Germany
Region: Germany > Hamburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Hamburg
#2 Business Hotel in Hamburg
#2 Spa Hotel in Hamburg
#3 Romantic Hotel in Hamburg
#3 Luxury Hotel in Hamburg
Price Range: £161 - £472 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Park Hyatt Hamburg 5*
Number of rooms: 281
Official Description (provided by the hotel):
Park Hyatt Hamburg is located in the historic Levantehaus building near Moenckebergstrasse shopping street offering 252 luxurious rooms and suites. The hotel features Hamburg's maritime legacy as well as contemporary design and amenities. A 1,000 sq m area is dedicated to wellness at Club Olympus Spa & Fitness featuring a 20 m pool, a sauna, a Sanarium, a steam bath, a whirlpool, a fully equipped fitness centre and a yoga studio. ... more   less 
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Also Known As:
Park Hyatt Hamburg Hotel Hamburg
Hyatt Hamburg
Hamburg Hyatt

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