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“Good hotel in central location”
Review of Park Hyatt Hamburg

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Park Hyatt Hamburg
Ranked #5 of 321 Hotels in Hamburg
Certificate of Excellence
Reviewed 8 May 2014

The hotel is located in the center of Hamburg, close to the main train station, although a location closer to the Lake would have been more charming (such as the Fairmont). Concierge service recommended a very good place for lunch in the harbour area, which would also be a great place to stay. The spa was very good, and Dinner at the restaurant was ok, but nothing remarkable.

Room Tip: Inner rooms face a courtyard, rooms facing the front are definitely recommended, although there was...
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  • Stayed: March 2014, travelled as a couple
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Thank Per2100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this reviewResponded 16 May 2014

Dear TripAdvisor User,

Thank you very much for having taken the time to rate Park Hyatt Hamburg. We are pleased to read that you enjoyed your stay with us and liked our spa and were satisfied with our concierge service.

We would be very glad to welcome you back to our hotel in the future.

Best regards,

Tashi Takang
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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661 - 667 of 2,560 reviews

Reviewed 7 May 2014

I was happy with this choice of hotel for a weekend stay in Hamburg. It was well located being in the middle of the shoping district, next to an underground station and only 5 minutes walk away from the Alster lake. The hotel accomm
odated an early arrival and the room was comfortable and well equipped with a large bathroom that had a large deep bath and walk in shower that both had a hand held spray and a good selection of L'Occitaine toiletries. However the English BBC and ITV channels that were advertised on the TV information guide did not work and neither did the view bill function. We were however offered the chance to view English films free of charge but did not do this.Also I felt that the staff should expalin the club upgrade more clearly. For example we did not know that eggs could be ordered until we saw other guests doing so. We did not use the pool as the access was somewhat difficult having to use a lift from the lobbly to do down.The staff were all excellent, in particular Kristen on concierge.

  • Stayed: April 2014, travelled with friends
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1  Thank kitten099
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this reviewResponded 16 May 2014

Dear TripAdvisor User,

Thank you very much for rating our hotel on TripAdvisor.com. We were pleased to read, that you enjoyed your stay with us and liked the locations as well as the service of our hotel. Thank you also very much for your comment about the TV channel function. I have already addressed these points with our engineering department in order that corrective action can be taken. Your comment regarding the explanation of the benefits in our club lounge are also very much appreciated.

We look forward to welcoming you back at Park Hyatt Hamburg in the future!

Best regards,

Tashi Takang
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2014

From the location to check-in to the room, everything was exceptional. Great location, close to dining, shopping and site seeing. Staff was helpful, friendly and always made us feel welcomed. Rooms were well equipped and roomy with a very comfortable bed.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hyatt Hotels
Thank Kenneth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this reviewResponded 16 May 2014

Dear TripAdvisor User,

Thank you very much for your very positive feedback. I was delighted to read that you enjoyed your stay with us. In particular, thank you for your lovely comments about our team and the location of our hotel.

We look forward to welcoming you back to our hotel!

Best regards,

Tashi Takang
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2014

Tucked away but central is this little gem that has all the attributes a good city hotel needs: location, service, style. A somewhat hidden entrance and a ride up to the stylish and surprisingly generously designed reception welcome the tired high-power executive (and me).

A reception service resembling the swift and elegant air of a first-class airport desk. The rooms are very large and are well-designed in a sort of low-key modern art-deco.

Some details seem only a tad outdated; the hotel is around 10-15 years old and I remember visiting it in 2002 (I think they did not change much), when it almost seemed like a science-fiction resort from Gattaca.

The bar is beautiful and the staff knows, what they are doing. Again: excellent service. No rye for and Old Fashioned but the bar tender seemed embarrassed about it which boosted my mood and made me enjoy very well-made Tom Collins.

The in-room breakfast was very good, leaving a vey good last impression. Thank you, Mr. Hyatt!

  • Stayed: April 2014, travelled on business
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2  Thank JNasher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this reviewResponded 16 May 2014

Dear TripAdvisor User,

Thank you so much for such extensive feedback and the great amount of time you have taken to share your experience of your stay at Park Hyatt Hamburg!

We were very pleased to read that you had a wonderful time during your stay with us. Our staff members work daily with great dedication to make every guest’s stay a special one. I am happy that your expectations could be met and that we could make your stay a special one. Please be assured that I will share your kind words of appreciation with my colleagues. Your comments the basis for their motivation and your kind words will encourage them to keep on giving their very best.

We look forward to welcoming you in the near future!

Best regards,

Tashi Takang
General Manager

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Reviewed 28 April 2014

My family, two adults and one daughter arraivet att Hyatt thursday 24th of april 2014. We stayed three nights to celebrate our daughters 10th birthday and min 41th birthday. A spendid welcome from the consigieres, who took care of our care and showed us where to do the check in. The receptionist had a warm welcoming attitude. We stayed in a larger room, 740, wich was tremendious. nice bathroom, nice living area and comfortable beds. A good view. we had acces to the lounge were the refreshments, cakes, small dinner buffe and beverage was outstanding.
The breakfast was excellent, and the possibility to order fresh made panncakes, waffles, pouched eggs amongst other things was a great plus. but after three mornings I noted that it was Always the same to eat. Not a big thing to complain about, but just a hint to the hotell.
All the staff was top ten, and if we could give some extra Points it wouldbe to the consigieres. We had some Contact with the head consigiere, I cant remember his name, but he helped us with suggestions what to do under our stay. He even offered us waterbottles when we left to go home, so we would´t be thursty under our trip. That is service!!!
The fitness area, the pool and the saunas where excellent. We will absolutely recommend this hotell to all we know and will certainley return in the future.
Thank you
Jonas Bjunö

Room Tip: To get access to the lounge is well spent money
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  • Stayed: April 2014, travelled with family
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Thank Jonas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this reviewResponded 29 April 2014

Dear TripAdvisor User,

I would like to thank you personally for having taken the time to share your extensive feedback about our hotel on TripAdvisor.com. We highly appreciate it. In particular, thank you for your kind comments about our concierge team. It will be a great pleasure to share your kind words with them.

We looking forward to welcome you and your family back to Park Hyatt Hamburg in the near future.

Best regards,

Tashi Takang
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2014

for me this is the best hotel in Germany..fantastic room,restaurant,staffs Location, this Hotel have all of them..i'll be back there again.swimmingpool was sooooooooo big for cityhotel.really love it,size of room also great.i love the warm floor in toilet this is super amazing.

  • Stayed: April 2014, travelled solo
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Review collected in partnership with Hyatt Hotels
Thank Apirak P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this reviewResponded 29 April 2014

Dear TripAdvisor User,

Thank you very much for the very positive rating of our hotel as well as your recommonation on TripAdvisor.com. Our guests’ satisfaction is what motivates our team to keep on providing outstanding service. So, you can be sure that I will share your appraisal with my team.

We look forward to welcoming you back to our hotel!

Best regards,

Tashi Takang
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2014

Great business hotel - clean and sizable rooms, all the required amenities and a fantastic in-house restaurant to end a long day in. Staff are always polite and helpful, no matter how early/late you're coming in and out.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Hyatt Hotels
Thank Luke D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this reviewResponded 29 April 2014

Dear TripAdvisor User,

Thank you for taking the time to rate our hotel on TripAdvisor.com. I was pleased to read that you enjoyed your stay at our hotel and appreciate your comments about our Apples Restaurant as well as our team,

We look forward to your next visit with us at Park Hyatt Hamburg.

Best regards,

Tashi Takang
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Hyatt Hamburg

Address: Bugenhagenstrasse 8, 20095 Hamburg, Germany
Region: Germany > Hamburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Hamburg
#2 Business Hotel in Hamburg
#2 Spa Hotel in Hamburg
#3 Luxury Hotel in Hamburg
#3 Romantic Hotel in Hamburg
Price Range: £136 - £336 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Park Hyatt Hamburg 5*
Number of rooms: 281
Official Description (provided by the hotel):
Park Hyatt Hamburg is located in the historic Levantehaus building near Moenckebergstrasse shopping street offering 252 luxurious rooms and suites. The hotel features Hamburg's maritime legacy as well as contemporary design and amenities. A 1,000 sq m area is dedicated to wellness at Club Olympus Spa & Fitness featuring a 20 m pool, a sauna, a Sanarium, a steam bath, a whirlpool, a fully equipped fitness centre and a yoga studio. ... more   less 
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Also Known As:
Park Hyatt Hamburg Hotel Hamburg
Hyatt Hamburg
Hamburg Hyatt

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