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“Excellence Abounds Here”
Review of Park Hyatt Hamburg

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Park Hyatt Hamburg
Ranked #5 of 321 Hotels in Hamburg
Certificate of Excellence
Reviewed 11 August 2014

What a find!

This hotel has all the features that make a stay memorable: attentive and professional staff; a stunning physical structure; roomy, clean rooms; an exceptional gym; an ideal location for exploring the city and near the train station. If you're able to stay on the "concierge" floor, do so -- they offer a substantial continental breakfast with outstanding coffee made to order; an afternoon tea; and appetizers and wine for a cocktail hour.

Will definitely stay here if in Hamburg again!

Room Tip: If possible, stay on the upper floors to get additional services.
See more room tips
  • Stayed: August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank ArtHistoryLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this reviewResponded 12 August 2014

Dear TripAdvisor User,

Thank you very much for having taken the time to share the experience of your stay at Park Hyatt Hamburg. I was pleased to read that you liked the facilities of our hotel and enjoyed your stay with us.

We look forward to welcome you back to Park Hyatt Hamburg in the near future.

Best regards,

Tashi Takang
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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570 - 576 of 2,449 reviews

Reviewed 10 August 2014

I have stayed in this hotel twice whilst in Hamburg and it is one of the nicest hotels I have stayed at.

The reception staff were wonderful on arrival and accommodated an early check in (as well as a late checkout on departure). My room was large and well appointed with a comfy bed and the bathroom had a bath/walk in shower and L'Occitaine toiletries.

There was a large choice of food for breakfast, including hot food, though I would try to get a rate where breakfast is included, as the buffet was around €32 from memory.

One of the highlights of the hotel is the Club Olympus Spa. This is simply wonderful. I booked a couple of treatments - a full body massage and a facial - and both were great. The only disappointment was that I could have spent another hour being massaged!!

The Spa also has a pool, a sauna, jacuzzi, steam room and sanarium. The use of the facilities is complimentary for hotel guests and was rarely busy when I visited. In fact on the morning of departure I had the Spa to myself!

All in all I would highly recommend the hotel. It is one of the best I have stayed at and is well located at just a few minutes walk from the central station, a great place to base yourself if visiting Hamburg on vacation.

  • Stayed: July 2014, travelled solo
    • Value
    • Location
    • Service
Thank LHRFlyer11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this reviewResponded 12 August 2014

Dear TripAdvisor User,

Thank you very much for your very positive feedback. I was delighted to read that you enjoyed your stay with us. In particular, thank you very much for your kind comments about our front office team and our breakfast buffet at Apples Restaurant.

We look forward to welcome you back to Park Hyatt Hamburg in the near future.

Best regards,

Tashi Takang
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2014 via mobile

The Park Hyatt is in a great location. Rooms are big and well equipped. Breakfast is very good with a wide variety of choices. If you get a good deal this hotel is well worth the money.
Staff is helpful and friendly and the hotel never feels crowded.

Stayed: August 2014, travelled as a couple
1  Thank wolffman1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this reviewResponded 12 August 2014

Dear TripAdvisor User,

Thank you so much for your very positive feedback. I highly appreciate it and I would personally like to thank you for having taken the time to share your experiences during your recent stay at Park Hyatt Hamburg.

We look forward to welcoming you back in the future!

Best regards,

Tashi Takang
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2014

Park Hyatt Hamburg affords luxury accommodations along with incredible central location and a courteous and helpful staff. Food and service from their restaurant also especially great. I wholeheartedly recommend.

  • Stayed: August 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Ric-Patti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

The hotel is positioned perfectly to be part of the bustling downtown shopping area or just enough removed from it to be an interested observer. The rooms on the concierge level are outstanding but the real treat is the full breakfast in the morning and happy hour with generous snacks in the evening. The employees were cheerful and there is a free sauna, steam bath and pool on the lower level. If Hamburg hadn't been such a vibrant and inviting city we might not have ever left the Park Hyatt.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank biznews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this reviewResponded 12 August 2014

Dear TripAdvisor User,

Thank you very much for your very positive feedback. I was delighted to read that you enjoyed your stay with us and I would personally like to thank you for having taken the time to share your experience of your last stay at Park Hyatt Hamburg.

We look forward to welcome you back in the near future.

Best regards,

Tashi Takang
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014

This is easily one of my favorite hotels in the world. Great building, service is above most German hotels and exceeds that of many other quality service brands. Rooms are large, bathrooms you could practically live in, and breakfast selection is endless. Breakfast service does not some work, it appears not enough staff are on hand for the usually busy breakfast period.

Stayed: July 2014, travelled on business
Thank EP05313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this reviewResponded 12 August 2014

Dear TripAdvisor User,

Thank you very much for rating your last visit at Park Hyatt Hamburg. I was delighted to read, that you like our hotel and especially the guest rooms and the bathrooms. I have also carefully read your comment about the service during breakfast and have already addressed this point with the responsible manager. We take your comments very seriously as a basis for improvement.

We look forward to welcome you back in the future.

Best regards,

Tashi Takang
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2014

Stayed here in November 2013. Was on the executive floor. Room was huge and GREAT (FABULOUS) bathroom (tub and shower, separate). Ample storage spaces. Nice layout. Not so much of a view (faced the inner courtyard) but was quiet. Room gets a bit dark because of the layout but that was okay for me. Had room service once - food and service were both good.

Apple's restaurant in the hotel was bad. Our flight arrived late and we got to the hotel around 7:30pm. After settling into our room and unpacked, we (party of 3) went down to the restaurant about half an hour before it was about to close. We specifically asked the person at the entrance whether we are too late for food and he said no. But the server was very rude and right after we sat down, we were told that we had to order within 5 mins. We asked for water (not free water, but bottle water) and the server never brought it. Brought us the bill before food was even served (said they had to close down the cash register). Food was okay, a bit on the salty side. Second time we went there (again, because it late and bad weather out there we didn't feel like going on), we waited at the entrance for about 20 mins before anyone showed us and said the waiting time is half an hour. We told him that we are staying at the hotel and asked whether he could phone our room when a table is ready. He said NO.

Spa facility was good.

  • Stayed: November 2013, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Bella C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this reviewResponded 11 August 2014

Dear TripAdvisor User,

Thank you very much for having taken so much of your valuable time to post your comments about your recent stay at Park Hyatt Hamburg. I was delighted to read, that you like the size and the design of our guest rooms and especially our bathrooms.

Regarding the service that you experienced at our Apples Restaurant, I apologize most sincerely that we did not meet the high standards of service in these areas that you quite rightly expected to find at Park Hyatt Hamburg. I have addressed these points within the Apples team in order such is not repeated in the future.

We look forward to welcoming you in the near future!

Best regards,

Tashi Takang
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Hyatt Hamburg

Address: Bugenhagenstrasse 8, 20095 Hamburg, Germany
Region: Germany > Hamburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Hamburg
#2 Spa Hotel in Hamburg
#2 Business Hotel in Hamburg
#3 Romantic Hotel in Hamburg
#3 Luxury Hotel in Hamburg
Price Range: £161 - £362 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Park Hyatt Hamburg 5*
Number of rooms: 281
Official Description (provided by the hotel):
Park Hyatt Hamburg is located in the historic Levantehaus building near Moenckebergstrasse shopping street offering 252 luxurious rooms and suites. The hotel features Hamburg's maritime legacy as well as contemporary design and amenities. A 1,000 sq m area is dedicated to wellness at Club Olympus Spa & Fitness featuring a 20 m pool, a sauna, a Sanarium, a steam bath, a whirlpool, a fully equipped fitness centre and a yoga studio. ... more   less 
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Also Known As:
Park Hyatt Hamburg Hotel Hamburg
Hyatt Hamburg
Hamburg Hyatt

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