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“Excellent stay”
Review of Park Hyatt Hamburg

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Park Hyatt Hamburg
Ranked #4 of 318 Hotels in Hamburg
Certificate of Excellence
Oslo, Norway
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Excellent stay”
Reviewed 22 August 2014

My expectations were high before the recent stay, in this hotel, given the good stays I have had at this propoerty in the past. It all worked out very well. Very polite and friendly service-minded staff at the front desk, and fast room service. The bar is particularly relaxing and well-designed. The breakfast is first class. I would gladly stay here again, and Hamburg is a also a particularly vibrant city. Due to early departure the last day, I needed a breakfast box, and this was very well organized by the hotel

  • Stayed August 2014, travelled solo
    • Location
    • Rooms
    • Service
Helpful?
Thank Livsnyter79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this review, 28 August 2014
Dear TripAdvisor User,

Thank you very much for having taken so much of your valuable time to post your comments about your recent stay at Park Hyatt Hamburg. I was delighted to read that you enjoyed your stay with us. In particular, thank you for your lovely comment about our Front Desk and Room Service team, it will be a great pleasure to share your kind words with them.

We look forward to welcome you back to Hamburg in the near future.

Best regards,

Tashi Takang
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,337 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (107)
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1 review
Reviewed 19 August 2014

Great location with all 5 Star Services and very good staff. Pool was great, so was the in-room dining experience. Concierge staff was very helpful and attentive. Room (suite) was very spacious and furnished very tastefully.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank dilawarn2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this review, 22 August 2014
Dear TripAdvisor User,

Thank you very much for your very positive feedback. I was delighted to read that you enjoyed your stay with us. Thank you for your nice comment about our concierge team. It will be a great pleasure to share your kind words with my team.

We look forward to welcome you back to our hotel in the near future.

Best regards,

Tashi Takang
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
westlake village, ca
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 August 2014

We have been to many nice hotels, but the Park Hyatt ranks at the top, certainly of any hotel we have experienced in Europe. We had just spent 2 nights in Copenhagen, followed by 2 nights in Hamburg (at the Park Hyatt), prior to boarding a cruise of Norwegian Fjords. We left our tiny run-down hotel in Copenhagen, looking forward to our future small cruise ship cabin / bathroom, but after our Hamburg stay at the Park Hyatt, it was difficult to leave for a ship cabin. Our room was exceptional, contemporary, but yet rich with wood and marble throughout the bathroom area. The marble shower was exceptional, the sink area ample, the closet spacious, and also nice to have a separate room dedicated to the toilet itself. The bed and the bedding was very comfortable. The staff was very friendly, accommodating, and knowledgeable. The Apples restaurant was fantastic, both for dinner and for the huge variety and quality of their brunch buffet. We were considering the Fairmont, because we have stayed at several Fairmonts throughout Canada in the past and had good experiences, but the Park Hyatt value considering price was hard to refuse. The location on a main shopping street between the Central train station and town hall was also very convenient. We will stay at this hotel again -- there is no doubt in our minds how it achieved the #1 status it currently holds. We highly recommend it to anyone visiting Hamburg.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank pborist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this review, 22 August 2014
Dear TripAdvisor User,

Thank you very much for your very good rate and the great amount of time you have taken to share your experience of your stay at Park Hyatt Hamburg!

I was very pleased to read that you had a wonderful time during your stay with us. Our staff members work daily with great dedication to make every guest’s stay a special one. I am happy that your expectations could be met and that we could make your stay a special one. Please be assured that I will share your kind words of appreciation with my colleagues. Your comments the basis for their motivation and your kind words will encourage them to keep on giving their very best.

Thank you once again for the great amount of time you have taken to share your kind words of appreciation.

We look forward to welcoming you in the near future!

Best regards,

Tashi Takang
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level 5 Contributor
73 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 16 August 2014

Great hotel in a great location. We stayed in two different rooms— a club room on the club floor and a suite on the third floor. The club room was, admittedly, quite a bit smaller than the pictures on the Hyatt website but the suite was lovely. Even had a library in it! Amazing. Loved our experience in the club lounge too and had great service there in the evenings.

The staff was great and very helpful at this hotel. It's a very beautiful property in a perfect location (though don't forget to venture over to St. George if you're staying here... we were at another hotel in St. George for two nights and so glad because it introduced us to another great area of Hamburg we might not have seen if we had only been at the Park Hyatt).

Spa is great. My wife and I both got massages that were fabulous. Spa facilities are amazing. Having a pool in a city hotel is a big plus and pretty rare.

Definitely 5 stars for a 5 star property.

But two small criticisms (though I still give them 5 stars as I don't want to miss the forest for the trees like many hotel reviews)....
1.) We ordered ice twice and it took over 20 minutes each time. One time took about 40 minutes and I had to call down again and remind them. No apology given....
2.) In breakfast at Apples (which was generally great), ordered Eggs Benedict twice and received eggs that were almost hard-boiled both times. Someone's over-poaching the eggs! :) The breakfast atmosphere is slightly chaotic so this probably fed to the poor delivery.

Room Tip: Upper level rooms were smaller in our opinion
See more room tips
  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank CultureCouple2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this review, 22 August 2014
Dear TripAdvisor User,

I want to thank you for having taken the time to share the experience of your stay at Park Hyatt Hamburg. Thank you very much for you very good rate.

I regret that you have not been satisfied with our room service and I would like to apologise for any inconvenience caused. Thank you also for your comment about the experience you made during breakfast. I have already addressed these points within the Apples team in order that corrective action can be taken.

Nevertheless we would be pleased to welcome you back to Park Hyatt Hamburg in the future.

Best regards,

Tashi Takang
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Petersburg, Russia
Level 6 Contributor
380 reviews
265 hotel reviews
common_n_hotel_reviews_1bd8 694 helpful votes
Reviewed 16 August 2014

Just be sure, when you decide to stay in this beautiful centrally located property, that your breakfast is included in your rate (delicious!, but expensive to buy on site), and you got king-bedded room (queen- ones haму terribly small beds!). Otherwise, you'll enjoy great hospitality, but don't expect luxury though. Great currywurst - just around the corner, don't forget!

  • Stayed August 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
1 Thank alexzhdanov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this review, 22 August 2014
Dear TripAdvisor User,

Thank you very much for having taken so much of your valuable time to post your comments about your recent stay at Park Hyatt Hamburg. I was delighted to read that you enjoyed your stay with us.

We look forward to welcome you back in the near future.

Best regards,

Tashi Takang
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Alberta
Level 3 Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 16 August 2014 via mobile

The rooms can vary incredibly between fantastic to quite awful.
Many (most?) are in need of renovation (yesterday).
The breakfast is incredible, 100% recommended, include it in your stay.
Location is also fantastic, exactly where you want to be in Hamburg.
The staff are individually quite nice, but don't seem to communicate well amongst themselves.
Ask for a room facing the Main Street if you like a view.

Stayed August 2014, travelled on business
Helpful?
Thank janyyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this review, 22 August 2014
Dear TripAdvisor User,

Thank you very much for rating your last stay at Park Hyatt Hamburg. I was delighted to read that you liked our breakfast buffet at the Apples Restaurant as well as the location of our hotel.
Please be assure that we are doing soft renovation in all areas of the hotel on a regular basis.

Your feedback with regard to our facilities and services is extremely important to us and allows us to continually monitor and improve our services.

We look to welcome you back to our hotel in the near future.

Best regards,

Tashi Takang
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 14 August 2014 via mobile

We had an excellent stay here. The highlights were the room (lovely little spaces in our Executive room), the pool and jacuzzi, and the friendly and professional staff. Its location in the Levante House makes it the perfect choice. Highly recommended!

Stayed July 2014, travelled with family
Helpful?
Thank Apoorva M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tashi_Takang, General Manager at Park Hyatt Hamburg, responded to this review, 22 August 2014
Dear TripAdvisor User,

Thank you very much for your very good rate and for recommending Park Hyatt Hamburg on TripAdvisor.com.

Our guests’ satisfaction is what motivates our team to keep on providing outstanding service and offering such personal attention to our guests.

We look forward to welcoming you back to our hotel!

Best regards,

Tashi Takang
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Hyatt Hamburg

Property: Park Hyatt Hamburg
Address: Bugenhagenstrasse 8, 20095 Hamburg, Germany
Region: Germany > Hamburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Hamburg
#2 Spa Hotel in Hamburg
#2 Business Hotel in Hamburg
#3 Romantic Hotel in Hamburg
#3 Luxury Hotel in Hamburg
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Park Hyatt Hamburg 5*
Number of rooms: 281
Official Description (provided by the hotel):
Park Hyatt Hamburg is located in the historic Levantehaus building near Moenckebergstrasse shopping street offering 252 luxurious rooms and suites. The hotel features Hamburg's maritime legacy as well as contemporary design and amenities. A 1,000 sq m area is dedicated to wellness at Club Olympus Spa & Fitness featuring a 20 m pool, a sauna, a Sanarium, a steam bath, a whirlpool, a fully equipped fitness centre and a yoga studio. ... more   less 
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Also Known As:
Park Hyatt Hamburg Hotel Hamburg
Hyatt Hamburg
Hamburg Hyatt

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