My wife and I stayed at this property over a weekend getaway. It is a very nice property, however we had some problems during the stay that made us rate our experience as only "average".
Good things up front: the hotel was clean and comfortable. Nice lounge, restaurant, pool/spa, comfortable beds, nice shower. The staff was friendly and professional. Despite a heavy tourist crowd, the front desk staff maintained classic German efficiency.
Bad: The rate I paid for the size of the room was very expensive. Nice room, but not that nice (250 Euro on Friday and 350 Euro on Saturday). Parking fee was not included.
We did not have the do-not-disturb sign on the door when we left, however the room had not been cleaned. A pre-printed note about not disturbing our privacy was under the door. We saw several other rooms with the same note under the door as we walked down the hallway, and assumed (perhaps) the housekeeper on the 5th floor may not have been as conscientious as he should have been.
Also, since Executive Lounge was being refurbished, a conference room on the 6th floor was used instead. The staff in the lounge was superb. The amenities were okay (what was left of them...more on this in a moment.) The problem was the door was open to the public, and it was incredibly crowded the whole time we were there. On the first night the lounge was completely out of food well before closing time. On the second night, there were folks piling their plates so high, you'd think they were stocking up for a hurricane. The breakfast experience was like trying to get into a fest tent in Munich during Oktoberfest. I'm sorry to sound like an elitist, but I spend lots of time in Marriott properties and expect the lounge to be exclusive (because I pay for it); however we found out many guests were not Marriott Rewards members. Not much to do about that except laugh it off.
- Official Description (provided by the hotel):
- The Hamburg Marriott Hotel is located in the heart of a charming seaport, making us a popular downtown Hamburg Germany hotel. Our central Hamburg hotel is near famous attractions, cultural landmarks, prestigious businesses, and electric nightlife. ... more less
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- Also Known As:
- Marriott Hamburg
- Hamburg Marriott