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“Average Stay”

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Hamburg Marriott Hotel
Ranked #50 of 319 Hotels in Hamburg
Reviewed 20 August 2012

My wife and I stayed at this property over a weekend getaway. It is a very nice property, however we had some problems during the stay that made us rate our experience as only "average".

Good things up front: the hotel was clean and comfortable. Nice lounge, restaurant, pool/spa, comfortable beds, nice shower. The staff was friendly and professional. Despite a heavy tourist crowd, the front desk staff maintained classic German efficiency.

Bad: The rate I paid for the size of the room was very expensive. Nice room, but not that nice (250 Euro on Friday and 350 Euro on Saturday). Parking fee was not included.

We did not have the do-not-disturb sign on the door when we left, however the room had not been cleaned. A pre-printed note about not disturbing our privacy was under the door. We saw several other rooms with the same note under the door as we walked down the hallway, and assumed (perhaps) the housekeeper on the 5th floor may not have been as conscientious as he should have been.

Also, since Executive Lounge was being refurbished, a conference room on the 6th floor was used instead. The staff in the lounge was superb. The amenities were okay (what was left of them...more on this in a moment.) The problem was the door was open to the public, and it was incredibly crowded the whole time we were there. On the first night the lounge was completely out of food well before closing time. On the second night, there were folks piling their plates so high, you'd think they were stocking up for a hurricane. The breakfast experience was like trying to get into a fest tent in Munich during Oktoberfest. I'm sorry to sound like an elitist, but I spend lots of time in Marriott properties and expect the lounge to be exclusive (because I pay for it); however we found out many guests were not Marriott Rewards members. Not much to do about that except laugh it off.

  • Stayed: August 2012, travelled on business
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Thank Anthony P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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457 - 463 of 1,098 reviews

Reviewed 16 August 2012

Modern, efficient hotel in a great location.

The lobby is nice and inviting. The rooms are clean, comfortable and spacious. the children thoroughly enjoyed the pool. We did not have breakfast there as we chose the Starbucks a block away (20 euros for 4 instead of 20 Euros per person).

Check in was speedy friendly and efficent, check out was similarly pleasant.

Hop on Hop off bus also stops right in front if you want to go out and take a tour of the town.

During the summer, they have a Summer in Hamburg at the plaza around the corner, they set up a little pool area (maybe a foot deep) with some sand and chairs. There are also multiple food vendors ranging from crepes to champagne. Very fun!

  • Stayed: August 2012, travelled with family
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1  Thank Wandering-from-CT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2012

Really enjoyed my recent stay here. OK, it's a Marriott -- but in a good way! Very high standards of accommodation, excellent restaurant and superb staff. Stayed on the club level. Club breakfast was substantial -- many cold items and several hot ones as well. The hotels's restaurant served very nice snacks (tapas style) and excellent dinner. The hotel bar / lounge opened onto a most inviting terrace (I believe meals could be taken there as well). Staff was excellent in providing information such as where to find free wi-fi (Starbucks, just down the block), SIM card (Vodafone, just around the corner), movie listings, etc.

Location is also excellent. Took the train from the airport to Gansemarkt U-Bahn (need to change from S-Bahn to U-bahn along the way, but no hassle). The hotel is practically across the street from this station (though tucked quietly away from the main street). S-Bahn/U-Bahn Jungfernstieg is slighly farther away but very convenient.

A most positive stay!

  • Stayed: July 2012, travelled solo
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1  Thank CAStein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2012

We, a family of five, stayed here one night and enjoyed the hotel very much. We had an executive studio which could accommondate all five of us. The room was large and we had sufficient space to enjoy the room. Breakfast in the executive lounge was included in the room price.

The hotel has a perfect location if you want to go shopping. We spent a day walking from the hotel to the railway station and back. We had then visited most of the major shopping areas.

The hotel has a nice pool area in the basement. The kids loved the pool. Our experience is that choosing hotels with a pool is a trick when travelling with children.

The hotel also had parking underneath the hotel. Therefore we did not have to spend time searching for available parking.

We would definately stay at the same hotel if we are coming back to Hamburg. There is no reason to look elsewhere.

Room Tip: Executive rooms include access to the executive lounge with breakfast and snacks throughout the day.
  • Stayed: July 2012, travelled with family
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Thank Movi71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2012

I liked this hotel very much already from the beginning: a doorman parked our car and brought our lugage to our room. We had a nice room for a family, and it was very affordable. Pool area looked nice even though we didn't have time to use it. Very nice breakfast buffe, although it was not included in the price (which we knew).

  • Stayed: July 2012, travelled with family
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Thank Mia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2012

The hotel is located about 15 minutes' walk from the main train station, and is an easy walk provided you don't have too much luggage. Our room wasn't ready when we arrived at 3pm, so we were asked to wait for a half hour. This stretched to an hour and a half and as it turned out, our room had been ready for a while, but the first staff member had gone on break and either forgot to tell her replacement, or her replacement forgot to come and tell us!

Not a great start, but the rest of the stay was fine. The room, with two double beds, was comfortable. Somewhat noisy neighbours next door, but that's not the hotel's fault. The swimming pool was small but perfect for children.

Overall a positive experience.

Stayed: July 2012, travelled with family
1  Thank Flipzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2012

This hotel is a great choice if you want to stay near Hamburg's elegant shopping mile. We were impressed by its outstanding service, nicely appointed rooms, and non intrusive - and by the way so typical of Hamburg - elegance.

  • Stayed: July 2012, travelled with family
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Thank BeeVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hamburg Marriott Hotel

Address: ABC-Str. 52, 20354 Hamburg, Germany
Region: Germany > Hamburg > Neustadt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Family Hotel in Hamburg
#36 Business Hotel in Hamburg
#40 Luxury Hotel in Hamburg
#62 Romantic Hotel in Hamburg
Price Range: £135 - £289 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hamburg Marriott Hotel 5*
Number of rooms: 278
Official Description (provided by the hotel):
The Hamburg Marriott Hotel is located in the heart of a charming seaport, making us a popular downtown Hamburg Germany hotel. Our central Hamburg hotel is near famous attractions, cultural landmarks, prestigious businesses, and electric nightlife. ... more   less 
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Also Known As:
Marriott Hamburg
Hamburg Marriott

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