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“Fantastic service, great experience.”

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Hotel Atlantic Kempinski Hamburg
Ranked #16 of 318 Hotels in Hamburg
Certificate of Excellence
Burton upon Trent, United Kingdom
Level Contributor
357 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
“Fantastic service, great experience.”
Reviewed 19 October 2013

Surrounded by great buildings and a lake.

The service was impeccable!

Prices are quite high, but if you're prepared for that it's a luxurious hotel, with great sized rooms to match.

Breakfast not bad at all, although us English do like to have HP brown sauce!

Minor downside is that the lobby carpet looks quite worn.

No problem staying here again.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,080 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (107)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
2 reviews
Reviewed 17 October 2013

Great view of the lake, great service, the rooms are big and comfortable, great bathrooms.
Rooms being renovated in the last years.
A pleasure to be there ! Breakfast is served in a beautiful and elegant room downstairs looking the boats. People are service oriented and take care of you right away !
Great gateway for a long week-end !

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mariapazmuslera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
220 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 8 October 2013

You can walk to and from the train station. You'll be greeted by a top-hat wearing very nice guy who wants nothing more than to help you. We had a triple room. My husband and I took the train into Hamburg and our daughter flew in and met us there. We arrived first. The hotel went out of their way to help get her from the airport to the hotel and to our room. When she arrived in the room there was a separate bathrobe and toiletries stack specifically for her - nice touch.

We had little time in between her arrival and a tour so I bit the bullet and ordered room service. It was DELICIOUS and surprisingly affordable. I've paid more in shabby hotels for sandwiches and drinks.

It's an extremely well appointed hotel and it's fun just to walk through it. Like a destination in itself. In fact later that night, on our boat tour, the tour operator pointed out OUR hotel as a landmark.

The only drawback to this hoel is the price but... you get what you pay for. We normally don't splurge quite so much!!

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HeidiB4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 October 2013

Incredibly renovated this classic hotel is worth the detour. Reserve some hours at the SPA and covered pool area. Lovely breakfast buffet, remember to have a tea time with nicest sweets and try one of the best Chinese restaurants of the neighborhood! Nice spaces with high ceilings and enchanting ambiance. We really enjoyed our stay.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank flavfarinet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fribourg, Switzerland
Level Contributor
75 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 5 October 2013

Very nice hotel, very close to the train station, walking distance to city center. Large room patio side totally silent, very clean. Marble bathroom also very nice. The staff is very friendly and speaks easily to customers, very nice. The Atlantic restaurant is very nice, great food, good vine, service can be a bit slow but that's what it takes to ask for fresh lobster! After the first dish I was asked if I wanted to change table to go near the window to enjoy the view, nice attention!

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patrice_CH1700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madrid, Spain
Level Contributor
69 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 3 October 2013

I revisited this hotel after its refurbishment. The result: Old grandezza superbly recovered - although you may discuss if the vintage carpet of the lobby (which is so very vintage that it actually seems very, very old) really matches usual interior design standards. The rooms are spectacular - very big, beautifully decorated, with a high comfort bed and a practical walk-in shower (low water pressure as nearly always in Germany). The hotel is perfect both for business and leisure, located, only a 10 minutes walk away from the shopping district and its overwhelming luxury. The design of the lobby bar is a real hit - you enjoy every sip of drinks ordered there. The service, warm and professional. Overall, a fantastic experience - if the hotel's management wouldn't have adapted this so very German practice of being miserily with bath room ammenities: I had to ask for dental and shaving kits, and they where not replaced the second day, and I had to ask again...

Room Tip: Ask for a room to the inner courtyyard if you search silence.
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joaquin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
50 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 1 October 2013

A client booked me into Kempinski for one night. The moment you enter the room (I was on the first floor) is magic, excellent decor, massive shower room, fluffy bathrobes and towels. The bed is very large and very comfortable. Sheets and pillows very soft! Excellent breakfast - many teas, fish buffet, meats and cheeses, omeletetes, all kinds of fruit and juices and Sekt!
I totally recommend Atlantic, I have not paid myself, but chcecked the prioces just nnow and am pleasantly surprised - very affordable for what it is.

Room Tip: I would prefer view of the lake, but streetview was as just fine.
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aandrzejczak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Atlantic Kempinski Hamburg

Property: Hotel Atlantic Kempinski Hamburg
Address: An der Alster 72 - 79, 20099 Hamburg, Germany
Phone Number:
Region: Germany > Hamburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Hamburg
#7 Spa Hotel in Hamburg
#9 Family Hotel in Hamburg
#11 Romantic Hotel in Hamburg
#13 Luxury Hotel in Hamburg
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel Atlantic Kempinski Hamburg 5*
Number of rooms: 221
Official Description (provided by the hotel):
Ultimate standard in service and comfort. For most demanding travellers, a first-class standard in living comfort is just as important as a perfect individual service. This is what the Hotel Atlantic Kempinski Hamburg stands for. For more than 105 years. ... more   less 
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Also Known As:
Kempinski Atlantic Hotel Hamburg
Hamburg Kempinski Atlantic Hotel

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