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“Classy hotel in St. Georg neighborhood of Hamburg.”

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Best Western Plus Hotel St. Raphael
Ranked #78 of 317 Hotels in Hamburg
St. Louis, MO
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Classy hotel in St. Georg neighborhood of Hamburg.”
Reviewed 16 January 2012

The Best Western Plus Hotel St. Raphael is a very nice hotel with a professional staff who seem to take their jobs seriously. The hotel is very clean and nicely appointed. The front desk service was efficient and friendly. They even asked us which language we preferred---which we appreciated since we both speak German and were looking forward to using it while on vacation. (We have found that in Germany, the locals will more often than not prefer to use their English, especially once they realize that you are an American). They never attempted to speak to us in English at the Best Western in Hamburg once we confirmed our preference to use the German language. It was a nice change of pace. I would give the service at this hotel an A+. Everything was handled with total professionalism. While the hotel is within easy walking distance of the train station and numerous restaurants, one evening we chose to stay in and actually dine at the hotel. We were very pleasantly surprised. Again, the service was impeccable and the food delicious. I enjoyed a salmon tar-tar and a bowl of French onion soup with bread. I even ordered an American cocktail (a Manhattan, up) and they took the order and made the drink as if it were something they do everyday. I only mention this because I've ordered Manhattans in many places around the world, and few bartenders know what they are. The hotel is cosmopolitan as is the neighborhood. I would definitely stay here again!

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sendero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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396 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 October 2011

After having a disastrous start in Hamburg with the Holiday Inn Express St Pauli-Messe we booked this hotel online 5 minutes before checking in. The hotel was clean, the staff were friendly and spoke English well, the room was a good size and the place was good value for money. There were a few little touches we found that made it a great stay including leaving little packets of gummy bears on our pillows and having an area to sit in the foyer where you could use the internet for free. The area in the foyer had dishes of chocolate and candy you could help yourself to while using the free internet and they also provided a computer you could use for internet access.
A few people have mentioned they felt a bit unsafe in the area around the hotel. There was one block which felt a tiny bit unsafe but there were always lots of people around and both the hotel and the tourist information office said that it was fine. You just needed to be a bit streetwise and make sure you chose to walk along the main road to get to the station.
Overall I would recommend this hotel as it was close to both the bus and the train station (about 5 minutes walk) and there were quite a lot of places to eat nearby. It was also only about a 10 minute walk into the city. It was good value as well as being comfortable and clean.

Room Tip: As with all of Germany, make sure you mention non smoking if you need to be in a non smoking room. W...
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  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ali b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
straphael1, Director's secretary at Best Western Plus Hotel St. Raphael, responded to this review, 8 November 2011
Dear ali b,
Thank you for your review. It is nice to hear that our hotel was a good alternative and you liked your stay with us. We hope you will come back and see us again soon.
BEST regards
Anja Butendeich
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 27 October 2011

I stayed at the Best Western St Raphael whilst visiting Hamburg with my mother. It is in the central district of St Georg only a few hundred meters from the central train station. It is actually slightly closer to the Beim Strohmhaus entrance of Berliner Tor U/S bahn station. I used to live in St Georg so I am fully aware of its reputation but the location of the hotel means you do not need to see the worst parts of the district. I wouldn't have taken my mother there if I didn't think it was safe!

+ Clean, well presented rooms
+ Central location
+ Friendly, helpful staff
+ Excellent public transport links only a short walk away

- Next to main road so can be a bit noisy
- St Georg isn't the nicest district in Hamburg
- Not many nice bars/restaurants within walking distance

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andyollings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
straphael1, Director's secretary at Best Western Plus Hotel St. Raphael, responded to this review, 8 November 2011
Dear Andyollings,
Thank you for your review. It is nice to read that you and your mother liked your stay at our hotel.
Yes St. Georg is a very multicultural quarter of Hamburg with a lot of nice corners. Just a tip for your next visit, try one of the various nice and good restaurants and bars at Lange Reihe, just a short walk from the hotel.
With BEST regards
Anja Butendeich
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
315 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
Reviewed 21 October 2011

I stayed here with my husband during a conference, whose sponsors chose the hotel. The lobby was small and visually confusing but the reception was very pleasant. The room was oddly decorated, part of a presumably creative design program that used up precious inches of space in a small room. There was just about enough horizontal space for what we needed to put on horizontal spaces. The bed, set at an odd angle, was comfortable with good pillows. The tiny bathroom had the most cramped shower stall I've ever seen but we did fit into it and both the temperature and water pressure were good. The breakfast buffet is lavish and abundant, served in pleasant rooms but it costs 22 Euros so if you don't want to gorge yourself, you might find a less costly normal-sized breakfast elsewhere.. Bath amenities: hand towels, bath towels, liquid soap (mislabeled shampoo, which it also was), shower cap. A previous writer complained about noise from the subway but it was audible only in the bathroom and hardly audible at that---at least on the 4th floor. The hotel is two long blocks from the Hauptbahnhof (main RR station) and one long block from one end of the block-long central bus station. It's within a 15-20 minute walking distance of major sights (e.g. town hall, Alster arcades, Chile Haus and the warehouse district near it, and even closer to the Kunsthalle (art museum) and the Museum fur Kunst und Gewerbe (art, and also other things museum).

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carol K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
straphael1, Director's secretary at Best Western Plus Hotel St. Raphael, responded to this review, 24 October 2011
Dear Carol,
Thank you for your review. We are pleased that you enjoyed your stay with us.
Just a small note concerning your statement to our breakfast buffet. The costs are EUR 14 per person and day.
We are looking forward to welcoming you again in Hamburg!
With BEST regards
Anja Butendeich
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vienna, Austria
Level Contributor
85 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 29 July 2011

Hotel has a good location, nearby there is train station and a lot of shops. There are a few minuses whic could be annoying.
Pluses:
Free internet
Rooms are clean
Good beds
Nice brakfast
The reception people are firnedly.
Minuses:
You have to carry your siutcase 6-8 steps to get to the elevator (i could not find a ramp or an alternative entrence) :(
Most of the rooms are small - but for business needs and 1 person they are adequate.
They have bigger and nicer rooms so don't hesitate to ask.

I am a non somker, amd I don't mind a skomers room as long as it is well ventilated, however a somkers room that they gave me was not, so I had to change.

Parking is free on the street ouside after 18:00 until 8:00 otherways you can use the hotel parking for a price.

Room Tip: Be sure to tell if you are a non smoker!!!
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  • Stayed September 2010, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank vdexoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England, United Kingdom
Level Contributor
80 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 23 June 2011

This hotel has a mixed bag of rooms. Some are large while others don't provide the same sort of room. But it is comforable and well-managed, and offers a good breakfast buffet.

The hotel is within easy walking distance of the city centre and U-Bahn and S-Bahn stations to destinations further afield. St Georg, a lively area, is nearby.

It's worth taking time out to spend time in the hotel's spa and sauna facilities, which are on the top floor, providing good views over the city too.

I would return here.

  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Stuart F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
1 review
Reviewed 5 November 2010

We were there few months ago and I've been meaning to write a review for them. The place was good value for our money, the location was perfect, breakfast was good and staff were very helpful. The only downside was that the bed was a little bit soft for my husband but all in all it was a great stay.

  • Stayed February 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank timetraveller0007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Hotel St. Raphael

Property: Best Western Plus Hotel St. Raphael
Address: Adenauerallee 41, 20097 Hamburg, Germany
Region: Germany > Hamburg > St. Georg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service
Hotel Style:
#54 Luxury Hotel in Hamburg
#62 Business Hotel in Hamburg
#64 Romantic Hotel in Hamburg
Price Range (Based on Average Rates): £
Hotel Class:4 star — Best Western Plus Hotel St. Raphael 4*
Number of rooms: 112
Official Description (provided by the hotel):
Best Western Plus Hotel St. Raphael is a luxury hotel right in the city centre, ideal for a business trip, city break or your family holiday. It is just a short walk to the main shopping district, many local attractions and the main train station. All 112 rooms feature unique and comfortable decor and timeless elegance. Savour a culinary experience in our restaurant. And after a long day, enjoy a drink in our "Captain's Corner" bar, or unwind in our sauna high above Hamburg's rooftops. One conference room with plenty of natural daylight will hold up to 40 people. ... more   less 
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Also Known As:
Best Western St Raphael
Best Western Hamburg
Hamburg Best Western
Best Western Hotel Hamburg

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