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“Plus points and one negative”

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Crowne Plaza Hamburg - City Alster
Ranked #46 of 317 Hotels in Hamburg
Certificate of Excellence
London UK
Level 6 Contributor
214 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Plus points and one negative”
Reviewed 20 September 2013

Very friendly staff at breakfast.
Great spread!
EUR 22 but 2 stay two nights, it is still EUR 22! A great offer!!!
Location is perfect for being in the city.
Quiet location.
Now first choice of IHG property in Hamburg after the IC closed.
Negative: It is all a bit dated, especially the rooms and bathrooms! Who uses a bathtub, honestly?
In the parking garage I saw huge rolls of new carpets. Don't tell it's finally all happening?

Room Tip: to the back and you sleep like a baby!
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pjspjs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review, 25 September 2013
Dear TheSteck

Thank you very much for providing us with your review. We highly appreciate your review because we are concerned to improve our quality on a constant basis in order to increase our guest satisfaction and to fulfill our guest’s needs, wishes, and wants. We are glad that you enjoyed our stay at the Crowne Plaza Hamburg City Alster and we are looking forward to welcome you again.


Yours sincerely,

Hannes Dreher
General Manager
Report response as inappropriate
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (80)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
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  • Any
English first
Manchester, UK
Level 4 Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 16 September 2013

We stayed here for two nights beginning September 2013. The hotel is located about 15 minutes walk from the city centre, however if you walk through the underpass you can take the path at the side of the lake which is great.

The hotel is very friendly and staff could not help enough throughout our stay.

The hotel rooms are an average size, very clean with lots of facilities.

Great pool, sauna and jacuzzi all included

We enjoyed the breakfast and a good choice for all tastes.

Well Done Crown Plaza!

Room Tip: The bar food is excellent and well worth a snack
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Simon18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHamburgCP, General Manager at Crowne Plaza Hamburg - City Alster, responded to this review, 17 September 2013
Dear Simon18,

Thank you very much for providing us with your review. We highly appreciate your review because we are concerned to improve our quality on a constant basis in order to increase our guest satisfaction and to fulfill our guest’s needs, wishes, and wants. We are glad that you enjoyed our stay at the Crowne Plaza Hamburg City Alster and we are looking forward to welcome you again.


Yours sincerely,

Hannes Dreher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Munich, Germany
Level 5 Contributor
63 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 11 September 2013

Being a guest with the family, we received a great welcome with very helpful staff. Rooms are big , comfortable and new. The lounge for executives however is rather small and the service could be improved. Bar and restaurants are good with fair pricing.
The location is next to the Alster, but too far away to walk to the city. Here you need public transportation.
After all, it s a good place to stay and can be recommended.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sputzis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHamburgCP, General Manager at Crowne Plaza Hamburg - City Alster, responded to this review, 13 September 2013
Dear Sputzi,

Thank you very much for providing us with your feedback. We highly appreciate your review because we are concerned to improve our quality on a constant basis in order to increase our guest satisfaction and to fulfill our guest’s needs, wishes, and wants. Furthermore I am glad that you enjoyed your stay at the Crowne Plaza Hamburg and I am looking forward to welcome you again.

Yours sincerely,

Hannes Dreher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level 5 Contributor
50 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 4 September 2013

Travelled for business for a few nights. The room was spacious and comfy, nicely decorated, they had some nice extras in the bathrooms, and the breakfast was just a blast - a huge selection of anything you might wish for, great quality. Can't talk objectively about the location, since we travelled by taxis everywhere during our stay, but it was a very short ride to the city center.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julia_van_Bommel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review, 12 September 2013
Dear guest,

Thank you very much for providing us with your feedback. We highly appreciate your review and because of that we are concerned to improve our quality on a constant basis in order to increase our guest satisfaction and to fulfill our guest’s needs, wishes, and wants. Furthermore I am glad that you enjoyed your stay at the Crowne Plaza Hamburg and I am looking forward to welcome you again.


Yours sincerely,

Hannes Dreher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
93 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 3 September 2013

After much debate and looking at alternatives, we decided on the Crowne Plaza Alster. What a great choice. 20-30 mins door to door from the airport on public transport/walking. Conveniently located for the underground (max 10 min walk) and also a short walk to the Alster which will take you into the centre of town via a scenic route. Hotel staff were very helpful and the room was so comfortable and really quiet. Breakfast was plentiful but not fantastic quality and expensive (although if you get the two for one deal, it's much better). We ended up having breakfast out instead, though.

Room Tip: Ask for a garden room as they are quiet
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank madzuko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review, 12 September 2013
Dear guest,

Thank you very much for providing us with your feedback. We highly appreciate your review and because of that we are concerned to improve our quality on a constant basis in order to increase our guest satisfaction and to fulfill our guest’s needs, wishes, and wants. Furthermore I am glad that you enjoyed your stay at the Crowne Plaza Hamburg and I am looking forward to welcome you again.


Yours sincerely,

Hannes Dreher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mexico City, Mexico
Level 4 Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 31 August 2013

Every year is a privilege to visit City of Hamburg but most to be in this great hotel when you go on business plan. it is close to the Alster Lake so it has an amazing view from the top floors and if you have a courtesy to visit the Club's Room the view is just amazing and you can even spent the day in the terrace (outdoors)!
My only complain would be that it was completely packed of tourists and staff of hotel could not sometimes reach all the needs of business travelers which is kind of sad because we visit frequently this places forever.
Food is delicious they have this american/european style, they have a swimming pool and a massage site, really relaxing after working days of training and sessions.
The best is that Hamburg has the greatests restaurants and sites to make you feel always excited to visit. The front desk has plenty of experience in recommending you the news so don't miss this hotel experience.

Room Tip: If you ask for the Windows view to garden don't forget to close the Windows to avoid the killin...
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank patyl_1840
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review, 12 September 2013
Dear guest,

Thank you very much for providing us with your feedback. We highly appreciate your review and because of that we are concerned to improve our quality on a constant basis in order to increase our guest satisfaction and to fulfill our guest’s needs, wishes, and wants. Furthermore I am glad that you enjoyed your stay at the Crowne Plaza Hamburg and I am looking forward to welcome you again.


Yours sincerely,

Hannes Dreher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 4 Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 30 August 2013

The location is pretty good. It's in a residential area so as quiet as the dead and on a '6' bus route which is one of the most convenient. Travel from the airport is on the train S1 to Hauptbahnhof, then bus S6 to the hotel. It's quick. Taxis from the centre of town to the hotel are around Euro 8.50. We couldn't find any cafés or breakfast places near to the hotel so it's either a short bus ride or get the hotel breakfast.

The room was good. We had a club room which was smart and spacious though designed by someone who had not moved on from the 80's/90's. We slept well. I'm an asthmatic with a dust allergy and had no problems. The aircon worked. We found one English speaking channel on the cable selection which was a US news station. There were tea and coffee facilities. and they left us a small complimentary bottle of water (why not two as we are a couple?)

At this time, there is no free wifi in the room. I believe that they're working on it for IHG members on the lower tiers but it's not in yet. For a modern hotel, this is two years too late.

The restaurant is a disaster. If you're offered a free meal, don't take it. Although the restaurant was fully staffed and it was not full, it took us one hour and forty minutes to get a main dish. Although, I'm sure it was all fresh, dishes look like the picture on a ready meal; well presented and constructed but cheaply made. Service was polite but slow and chaotic. We turned down dessert because we just didn't want to waste the whole evening. I would have liked a receipt and change but we gave up waiting.

Front desk also needs a bit of work. It can be a bit frosty at times if you get the wrong person and is geared for the business user. There are some standout staff but others who don't meet international expectations of politeness/friendliness. Management should look at some of the Asian chains and follow their lead.

This is a business hotel, not a cute small hotel for a romantic holiday. On balance, we liked our stay but they need to change a few things if they are to attract the holiday customer.

Room Tip: Go for a club room rather than a standard one.
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HectorHughMunro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHamburgCP, General Manager at Crowne Plaza Hamburg - City Alster, responded to this review, 13 September 2013
Dear HectorHughMunro,

Thank you for providing us with a very considerate review and thank you for staying with us. Please accept our sincere apologies for any inconvenience you have experienced. Once again, thank you for your feedback and while we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Yours sincerely,

Hannes Dreher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hamburg - City Alster

Property: Crowne Plaza Hamburg - City Alster
Address: Graumannsweg 10, 22087 Hamburg, Germany
Phone Number:
Region: Germany > Hamburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#38 Family Hotel in Hamburg
#39 Luxury Hotel in Hamburg
#54 Romantic Hotel in Hamburg
#58 Business Hotel in Hamburg
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Crowne Plaza Hamburg - City Alster 4*
Number of rooms: 285
Official Description (provided by the hotel):
. ... more   less 
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Also Known As:
Crowne Plaza Hamburg - City Alster Hotel Hamburg
Hamburg Crowne Plaza

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