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“consistently good, home away from home”

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Crowne Plaza Hamburg - City Alster
Ranked #46 of 321 Hotels in Hamburg
Certificate of Excellence
Reviewed 20 October 2009

I spend much time away from home and have stayed at this hotel regularly. It compares very favourable to other hotels, even to those much more expensive. The rooms generally are basic but comfortable and most importantly I have always found them to be clean! I am a bit of a nut when it comes to a cleanliness and having a clean bed, carpet and bathroom makes all the difference. The bathrooms don't have a trace of mildew.
Staff is among the most helpfull and friendliest you'll find, no matter what time of day it is (no I don't have any affiliation with this hotel). On the very few occasions there ever was a slight problem it was always resolved quickly without a moan or a fuss.
The food served is of good quality and when ordered to your room it's quick as well. Breakfast offers a good selection. Again, I am quite picky when it comes to food. The bar is good as well, and is of sufficient standards to entertain when I travel with customers.
Location is good as well, as stated by others: close to the lake for a jog, close to bars/pubs and restaurants as well, but without the hassles of being located at the very city centre.
It sort of has the feel of a smaller family run place, but without the old lady at check-in and the flower wall paper decor.

  • Stayed: October 2009, travelled on business
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Thank MG73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ASchreiter, General Manager at Crowne Plaza Hamburg - City Alster, responded to this reviewResponded 14 December 2009

Thank you very much for your recent visit at Crowne Plaza Hamburg.

We highly appreciate that you took precious time to let us know that you were satisfied with our overall service performance.

Your appreciation has been passed on to our employees and we can assure you that your comments will definitely be an inspiration to our team to continue their efforts.

Yours sincerely

Alexander Schreiter
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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414 - 420 of 1,099 reviews

Reviewed 15 August 2009

Very good hotel excellent quiet location yet only a few minutes away from all the action. We needed a lot of help with some of our work and the reception and the hotel managers were very helpful with everything we needed.

  • Stayed: May 2009, travelled as a couple
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Thank corrineandmathew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ASchreiter, General Manager at Crowne Plaza Hamburg - City Alster, responded to this reviewResponded 11 September 2009

Thank you very much for your recent visit at Crowne Plaza Hamburg.

We highly appreciate that you took precious time to let us know that you were satisfied with our overall service performance.

Your appreciation has been passed on to our employees and we can assure you that your comments will definitely be an inspiration to our team to continue their efforts.

Yours sincerely

Alexander Schreiter

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2009

We had a nice stay at the Crowne Plaza hotel. As is typical, there were both cons and pros, but I think the hotel was worth it, especially at the price that we booked.

Cons- the air conditioning didn't work in our original room. However, they were very accomodating and switched our room (even giving us a bigger room), though the AC didn't work in the 2nd room. Also if you are light sleeper you always here noise in the hallway from other doors closing or people walking around on the floor above you.

Pros- Very friendly, helpful staff. Good selection of food at breakfast. Nice indoor swimming pool. Quiet area of hamburg just off the lake.

Overall it was a positive stay and would recommend it.

  • Stayed: July 2009, travelled as a couple
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1  Thank dww228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2009

This hotel was only O.K.; nothing special. The breakfast was good, though. The pool hotel had so much chlorine in it my kids couldn't stay in for very long, which is saying something.

Also, Hamburg the city wasn't worth the stop. The harbour tour was completely uninteresting for my children. In hindsight, we should have skipped this city altogether.

  • Stayed: July 2009, travelled with family
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1  Thank GlobalGirl64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2009

It was a great place to be in Hamburg. The rooms were spacious and clean. The breakfast variety was absolutely filling. The choice of television channels is limited but manageable if you are not a TV buff, the general bathroom stuff for a change is of finest quality and would temp you take something back home. The pumpkin soup was fabulous and the food range for vegetarians is very limited this could improve.
The property is centrally located and with its own grill and bar gives you no need to seek out for anything once in hotel.
A perfectly comfortable stay in Hamburg.

  • Stayed: January 2008, travelled on business
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1  Thank avid_SAP_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2009

Big rooms and friendly service. The breakfast is good and they have a very big choice there. Internet is ok and in general it has everything a business traveler need.

  • Stayed: February 2009, travelled on business
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Thank ANDREASBMunchen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2009

Stayed here whilst commuting to Hannover for the CEBIT conference. 15minute walk from the central train station and in a nice quiet safe area. Pleasant walk to the station takes past some interesting shops and resteraunts. This is a very nice hotel (stayed in priority club room), the staff were pleasant , attentive and helpful. Room I was in was a good size and nice and clean. The only fault I could find was in the food, wasnt the greatest but wasnt that bad. Couldn't find an English channel on the TV.

  • Stayed: March 2009, travelled on business
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1  Thank soopercity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hamburg - City Alster

Address: Graumannsweg 10, 22087 Hamburg, Germany
Phone Number:
Region: Germany > Hamburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#22 Family Hotel in Hamburg
#38 Luxury Hotel in Hamburg
#56 Romantic Hotel in Hamburg
#59 Business Hotel in Hamburg
Price Range: £63 - £165 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hamburg - City Alster 4*
Number of rooms: 285
Official Description (provided by the hotel):
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Also Known As:
Crowne Plaza Hamburg - City Alster Hotel Hamburg
Hamburg Crowne Plaza

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