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“Extended weekend stay at the Ibis Hamburg Alster (2 nights)”

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Ibis Hamburg Alster Centrum
Ranked #82 of 321 Hotels in Hamburg
GreenLeadersBronze level
Reviewed 20 December 2012

The hotel is located very well and has good parking facilities. The room was spacy and the bathroom was OK.
The floor of the room was not cleaned during the stay and the breakfast restaurant was unbelievably crowded. You had to wait for seats and food while dirty plates were left unattended by the staff for quite a long time.
The room was very quiet during the night.
All in all an average experience that could have been improved greatly if a couple of things had been corrected.

  • Stayed: December 2012, travelled with family
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Thank theboss618
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisAlster, General Manager at Ibis Hamburg Alster Centrum, responded to this reviewResponded 31 December 2012

Dear guests of ibis Hamburg Alster,

thank you for your review of your stay. I am sorry that there was a problem at the restaurant. Our restaurant seats 110 people and is usually big enough. On weekend though it can get a bit crowded or dirty looking, when big groups decide to come or leave at the same time. Our staff are always striving to offer the best service possible, but they are only human. I will inform the supervisor of our cleaning service about the fact, that the floor in your romm has not been cleaned during your stay. The company that we employ for the housekeeping should clean everything in the rooms daily.
Thank you for informing me about your stay.

We would love to welcome you back soon, and to service you better in the future.

Kind regards,

Bernd Noack
General manager

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228 - 234 of 1,288 reviews

Reviewed 19 December 2012

  • Stayed: December 2012, travelled as a couple
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Thank chataveclestripes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
IbisAlster, General Manager at Ibis Hamburg Alster Centrum, responded to this reviewResponded 31 December 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 17 December 2012

I have been to this hotel on several occasions and in general, I am very satisified with the quality of the hotel for the price. The only critiicism is that there is no bar available when we return from work actitities (usually in the early hours). Other than that, still likely to use this hotel in the future.

  • Stayed: December 2012, travelled on business
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Thank ukwaterman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisAlster, General Manager at Ibis Hamburg Alster Centrum, responded to this reviewResponded 31 December 2012

Dear guest of ibis hamburg Alster,

thank you for your review. I am glad that you always enjoyed your stays in our hotel. Our hotel bar is closed from 1am till 7am. We have a vending machine that sells beer and several non alcoholic beverages.
Once more thank you for taking the time to write about your stay.
I am looking forward to welcoming you again.

Best wishes,

Bernd Noack
General manager

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Reviewed 13 December 2012

I enjoyed my stay very much.The staff are nice and friendly. The room is equipped with the minimum needs, i did nt find a kettle as in Ibis of Vienna and Paris.but the overall rate is very good ,the location is excellent , near to the shopping center and to the bahn station as well. If i will visit Hamburg again, i will choose Ibis Alster .

  • Stayed: December 2012, travelled with friends
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Thank Doudi70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisAlster, Geschäftsführer at Ibis Hamburg Alster Centrum, responded to this reviewResponded 18 December 2012

Dear guest of ibis Hamburg Alster,

thank you for taking the time to write about your stay in our hotel. I am glad that you enjoyed your stay very much and that you would like to visit us again.
It would be our pleasure to have you as a guest again.

Best wishes and a lovely christmas time,

Bernd Noack
General Manager

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Reviewed 10 December 2012 via mobile

Location of the hotel is very central, with easy reach to Hauptbahnhof Central Station, Alster lakes, Rathaus and even not to far to walk to the harbour. The negative point is you can hear the trains as the hotel is so close to the train station, but personally it didn't bother me during the 3 nights we stayed in.

  • Stayed: December 2012
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Thank ElsaMFC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisAlster, Geschäftsführer at Ibis Hamburg Alster Centrum, responded to this reviewResponded 18 December 2012

Dear Guest of ibis Hamburg Alster,

thank you for your review and comments about your s´tay with us. I was happy to read that your stay was to your satisfaction.
We would love to welcome you back soon.

Best wishes and a lovely christmas time,

Bernd Noack
General manager

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Reviewed 22 November 2012

The hotel is well located.
Close to the city center, close to a busy street for evening dinners, close to the main station...
The bedroom was clean and big enough.
The staff at the reception was really really bad!!!!!!!!!!!!!
They were not helpful, not friendly, never smiling...

  • Stayed: November 2012, travelled as a couple
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Thank betti2301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisAlster, General Manager at Ibis Hamburg Alster Centrum, responded to this reviewResponded 28 November 2012

Dear guests of ibis Hamburg Alster,

thank you for your review. Any kind of feedback is welcome as it helps us find our weaknesses and strenghts. I am sorry that our reception staff seemed not very good to you. So far we have received mostly really good feedback about our staff. Very few of our staff speak french, most only speak english as well as german, so it might have been a misunderstanding. However as I wrote before, I am sorry that our staff did not meet with your expectations and did not seem friendly to you. Our front office staff will be informed about your review and I am sure that they will strive to do better.

Kind regards,

Bernd Noack
General Manager

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Reviewed 18 November 2012

Best to say about this hotel is the great location next to Alster, Old Town and Lange Reihe restaurant area. Inside the ordinary IBIS budget standard. Lobby, corridors and breakfast room look basic and absolutely without charm. Especially corridors on the floors are wornout, not particularly clean and with shabby carpets, broken signs etc. Seriously needs updating!

The room was a pleasant surprise: Modernised, simple but OK interior, fair size, high ceiling, nice bathroom, large desk with space for accessories etc. Got a room facing the street (with a glimpse of Alster) but not much noise during night. Very comfy new beds! Front desk efficient and professional. Extra charges for WiFi in rooms as usual in Germany. Breakfast in the ugly breakfast room was below average. OK selection of cold cuts but only one hot dish which was stiff scrambled eggs without taste.

Taking the low rates into account (especially compared to Hamburg average) you get value for money if you can bear with the feeling of cheapness and lack of aesthetics

  • Stayed: November 2012, travelled on business
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Thank Eagle_dk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisAlster, General Manager at Ibis Hamburg Alster Centrum, responded to this reviewResponded 28 November 2012

Dear guest of ibis Hamburg Alster,

thank you for writing a review about your trip to our hotel.
We regret that the decor of the public areas was not to your liking and it looked worn and charmless to you. We are constantly working on maintaining our inventory by replacing worn carpet or painting walls or repairing signs, but, as we try to do this without inconveniencing our guests, it takes some time.
We are glad that the room and the new beds were a pleasant surprise for you.
The breakfast is a standard for all ibis Hotels in Germany. As you said, at the time we only offer scrambled eggs as a hot dish. To meet every guests dietary needs, the scrambled eggs are not yet seasoned. Salt and pepper grinders are available on ervery table and there are sliced tomatoes and chives right next to the eggs to add to the eggs as each guest wants.
Once more thank you for your review.

Kind regards,

Bernd Noack
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Hamburg Alster Centrum

Address: Holzdamm 4-12 & 16, 20099 Hamburg, Germany
Phone Number:
Region: Germany > Hamburg
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#12 Green Hotel in Hamburg
#75 Business Hotel in Hamburg
Price Range: £68 - £130 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Ibis Hamburg Alster Centrum 2*
Number of rooms: 165
Official Description (provided by the hotel):
Located 200 m from the railway station and 12 km from Hamburg airport, the Ibis Hamburg Alster hotel offers 165 airconditioned rooms with free WiFi Internet access, including 2 with facilities for persons with limited mobility, the bar with snacks served 24 hours. The hotel also features 4 meeting rooms. WiFi in the lobby and bar are free of charge. The City, the Alster and its lake and the Alsterarkaden are very close by. The Operettenhaus theatre, the musicals, the harbor and the Hamburger Staatsoper opera house are just a few kilometres away. ... more   less 
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Also Known As:
Ibis Hamburg Alster Hotel Hamburg
Accor Hamburg Alster

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