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“Efficient hotel close to central train station”

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Ibis Hamburg Alster Centrum
Ranked #66 of 318 Hotels in Hamburg
GreenLeadersBronze level
Melbourne, Australia
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Efficient hotel close to central train station”
Reviewed 17 October 2013

I stayed in this hotel for a week. the location was great, close to the central train station. The breakfast was OK. Menu doesn't change everyday. The staffs were very helpful. They prepared for my breakfast package because I had to catch a flight in the very early morning. worth the money to stay.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HappyLife4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
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  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Pune, India
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 September 2013

Good VFM, Good location - close to all the touristy places of Hamburg - Hafen City and the infamous street. One thing horrible about the experience was there are no food services (except for a basic breakfast service). I had to order food from outside and since the menu was completely in German I just went with the suggestion. At 12 in the night I had no choice at all but to survive on whatever spaghetti I had ordered. The vending machine in the lobby also didnt have too many options. Overall, comfortable experience and a good location but I wish they included paid room service at least.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DoraTheExplorerHS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nova Lima, MG
Level Contributor
180 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 10 September 2013

The hotel is in a very good place, in a side street near Hamburg Central Station. As usual with the Ibis chain, it provides modest but satisfactory rooms. Its small street ends near the beautiful landscape of the Alster Lake. A wide range of public transportation is available at the nearby Central Station. There a City Tour bus stop in front of the hotel, but, at least in the tour I took, the tour narration was in German only.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Basileu X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 2 September 2013

When I went into my bedroom on entering the hotel, I immediately realised that it was not possible to make your own tea or coffee which is a fairly standard facility in most hotels.

I queried this with Reception. They said that it was not their standard practice to offer this facility but that I could order tea or coffee at the bar. I did that but during the night I was not sleeping well and would really have liked to have made myself a cup of tea. The more I thought about this, the more incensed I became that they could not offer this facility in a room which cost 139 Eur for one night.

The next morning I complained again and asked for the cost of the breakfast to be waived in compensation. They again refused, stating the party line that this was not a standard facility which they offered. I then emailed my complaint. I got a reply from a Mr Sander whose job title is 'General Manager'. He again refused my request for compensation.

Ibis claim to offer superior service but I found no evidence of that in the light of my experience. I would not use Ibis again and cannot recommend them.

Stayed August 2013
Helpful?
Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aarhus, Denmark
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 August 2013

The location of the Ibis Hamburg Alster hotel is perfect, when travelling to Hamburg by train - we walk from the trainstation to the hotel in about 5 minutes. The hotel has a very good breakfast buffet for 10euros, which can recommend, and it is pissible to store your luggage at the hotel at the day of departure. Furthermore the hotel is by the Alster lake, which is beautiful both at day and nighttime.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Sofie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ibis Hamburg Alster Centrum

Property: Ibis Hamburg Alster Centrum
Address: Holzdamm 4-12 & 16, 20099 Hamburg, Germany
Phone Number:
Region: Germany > Hamburg
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#12 Green Hotel in Hamburg
#75 Business Hotel in Hamburg
Price Range (Based on Average Rates): £
Hotel Class:2 star — Ibis Hamburg Alster Centrum 2*
Number of rooms: 165
Official Description (provided by the hotel):
Located 200 m from the railway station and 12 km from Hamburg airport, the Ibis Hamburg Alster hotel offers 165 airconditioned rooms with free WiFi Internet access, including 2 with facilities for persons with limited mobility, the bar with snacks served 24 hours. The hotel also features 4 meeting rooms. WiFi in the lobby and bar are free of charge. The City, the Alster and its lake and the Alsterarkaden are very close by. The Operettenhaus theatre, the musicals, the harbor and the Hamburger Staatsoper opera house are just a few kilometres away. ... more   less 
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Also Known As:
Ibis Hamburg Alster Hotel Hamburg
Accor Hamburg Alster

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