The first apparent advantage of the hotel is its location being a easy walking distance from the Dammtor Station (a pity that it's not the Hauptbahnhof that's near it; if only the hotel can provide shuttle buses to the airport. That would make it even more convenient for many of us) and eye-catching height - the tallest in Hamburg (never more worry of getting lost!). As the reception can only be reached by (after going up a small hill), it was nigh impossible for us to handle the escalator that followed soon after with our regrettably enormous bags. Fortunately, the doorman was exceptionally friendly and helped us to carry the biggest bag without hesitation; he even walked away before asking for a tip which he obviously deserved to get.
However, the friendliness and welcome of the hotel seemed to (almost) stop at its door, for our experiences at the reception are without exaggeration, unforgivable. When we asked for free upgrade with our Club Carlson Silver Card, the man at the reception, L. Neumann (so beware everything he tells you if you're going to stay in this hotel, ESPECIALLY if you’re a Club Carlson member); I would have refrained from revealing his lack of morals online if not for another incident which I will soon relate), informed us that 'only Gold Card holders can get free upgrade in THIS hotel'. But how is such a ridiculous 'special rule' possible when the website of Club Carlson ITSELF clearly stated that holders of Silver, Gold, and Concierge can all ask for free upgrade? When we politely doubted the truthfulness in his statement, Mr. Neumann continued his childish game of us being ignorant fools and he being an all-mighty deceiver and told us cleverly that he was but ‘following orders from the managers’. Now why would the hotel managers make that rule? To ruin Radisson Blu’s reputation by themselves? Somehow I doubt that. Therefore we tried to protect our interests without bringing trouble for anyone by patiently reasoning with Mr. Neumann. His next tactic was to inform us that there were no Business Class Rooms left for us. Again, how can such a thing be true when we only checked in the same morning that there were dozens available? Now the displeasure of our front desk experience was getting truly intolerable but us being reasonable people, reasoned with Mr. Neumann for another ten minutes before he finally told us that there was but ONE Business Class Room available – and it was a Smoking Room. I am genuinely confused… Is a Smoking Room not a room? What was Mr. Neumann playing at when he denied that there were rooms available? All the same, we thanked him and smilingly accepted the Smoking Room (at 25th Floor) which we soon found had a spectacular view of a park; but not even a heavenly view can compensate for the disgusting odour of smoke in the room and deliberate insincerity of Mr. Neumann at the reception. Trying to find out what was actually going on, we rang up the room service manager, Sven. The friendly and sincere hotel manager turned out to be the exact opposite of the employees at front desk, for he attentively promised to investigate the matter and find a non-smoking Business Class Room for us as swiftly as possible – but not before assuring us of the world-wide benefit of being a Silver Card holder. So obviously, Mr. Neumann was spitting out downright and deliberate lies when he informed us otherwise. The reason for that was beyond us. Nonetheless, Sven got back to us in five minutes as promised and informed us that there was indeed a room available though we needed to wait until it was cleaned. We thanked him and gladly waited, and within half an hour we moved to the new room at 27th floor with someone to help with our luggage. Our new room was at the tallest spot in Hamburg and held a breathtaking view of the city. The room was impeccable: spacious, fresh-aired, bright, and clean, though admittedly, the size of the bathroom could have been more generous.
The hostility of the reception despite the friendliness of Manager Sven, did not cease, however. When we prepared to go outside in the afternoon, we asked for a map at the reception. The female that helped us happened to be conversing with Mr. Neumann moments earlier; we, of course, did not take that into consideration. However, the coldness of the female startled us when she merely threw us a map and stood there waiting for us to leave, for in any other Radisson Blu hotel or even Park Inn, the person at reception would mark the location of the hotel on the map and even point out the main streets for us. She only reluctantly pointed out the hotel and the main streets on the map when we asked her to do so. Before leaving, we asked her to tell us the rough direction of the city centre so we would know where to turn once we stepped out of the hotel, and she pointed for us though the direction seemed to be somewhat off. When we, feeling suspicious for some reason, asked several locals on the streets, we found that the city centre was at the OPPOSITE direction of where she pointed for us to go! Humph. The female colleague of Mr. Neumann must not know her home town as well as the tourists.
Truly, I have trouble understanding the hostility and untruthfulness of the hotel reception! Hotels are supposed to WELCOME guests, not DECEIVE them, right?
- Official Description (provided by the hotel):
- Located in the city center next to the “Planten un Blomen” park you find the Radisson Blu Hotel. Hamburg's biggest and tallest hotel is now, after renovation, also the newest one. Lake Alster, the shopping district and many cultural attractions are within walking distance. The Radisson Blu Hotel offers 556 rooms in 3 different styles: “Natural”, “Urban” and “New York Mansion”. The hotel’s conference area of 2,122 m² offers a multi-functional area for events up to 1000 people. The direct access to the Congress Center Hamburg, CCH, grants additional flexibility if extra space is required. For exclusive events Hamburg´s highest event location “High End” is the place to be: Situated on the 26th and 27th floor breathtaking view over the city is included! The Health & Spa invites guests to workout and relax and two restaurants & bars promise culinary highlights. ... more less
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- Also Known As:
- Radisson Blu Hotel, Hamburg Hotel Hamburg
- Radisson Hamburg
- Hamburg Radisson