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“Nice stay at Steigenberger”

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Steigenberger Hotel Hamburg
Ranked #42 of 322 Hotels in Hamburg
Certificate of Excellence
GreenLeadersBronze level
Reviewed 17 December 2012

The Steigenberger is located in the heart of central Hamburg, surrounded by water and a nice square. Its a quite nice hotel.

The service is truly 5-star, very discrete and professional.
Parking was also done fast but safe by the staff.

Price levels are about what to expect at a 5-star hotel, no more, no less.

The rooms are big and nice, but shower in the bathtub was for me a bit too outdated.. And too few English tv-channels (though tv was not so important)

The beds are nice and comfortable.

Will I stay at Steigenberger next time I visit Hamburg. Yes, maybe I will.

Stayed: July 2012, travelled as a couple
Thank Vegard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sfh110, Manager at Steigenberger Hotel Hamburg, responded to this reviewResponded 23 January 2013

Dear Vegard H,

Thank you for taking the time to post a review on Tripadvisor following you last stay at the Steigenberger Hotel Hamburg. We are delighted that you felt that the service at our hotel is truly 5-star and we have shared your kind comments with our staff. We are sorry to hear that you thought our bathrooms were a bit too outdates but we are planning to renovate bathrooms in the not too distant future. We look forward to welcoming you back to Steigenberger Hotel Hamburg on your next trip to Hamburg!

Kind regards,
Bernd A. Zängle
General Manager
Steigenberger Hotel Hamburg

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439 - 445 of 2,433 reviews

Reviewed 11 December 2012

Two days over the weekend with my wife in Hamburg - a little treat for us in a terrific hotel - Hamburg is always excellent, and with the service here second to none would thoroughly recommend. The room was a good size, breakfast excellent (if slightly pricy) and the staff were friendly and courteous - really enjoyed my stay and would definitely return.

Stayed: December 2012, travelled as a couple
Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sfh110, Manager at Steigenberger Hotel Hamburg, responded to this reviewResponded 23 January 2013

Dear John D,

Thank you for giving us such great feedback, it is very much appreciated. It is a pleasure to hear that you and your wife enjoyed your stay with us and we look forward to welcoming you back soon!

Kind regards,
Bernd A. Zängle
General Manager
Steigenberger Hotel Hamburg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2012

I have been staying there several times and I still recommend this particular hotel. May be a bit complicated to find, but your navi should get you there instantly. You are taken care of a professional hotel staff, offering you a very clean room with all facilities you need for good nights sleep. We enjoyed our dinner at Bistro am Fleet and my friend bought even 12 bottles of their excellent Württemberg red wine. May be some local or regional dishes should be added on the menu list.The breakfast was excellent and in line with their service. I have never been disppointed when staying at the Steigenberger in Hamburg.

  • Stayed: November 2012, travelled on business
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Thank Stuart G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sfh110, Manager at Steigenberger Hotel Hamburg, responded to this reviewResponded 23 January 2013

Dear Stuart G,

Thank you very much for for posting a review of your last stay with us. We are really delighted that you had an enjoyable stay with us. Your valuable feedback is extremely important to us and we will discuss your menu list comments with our chef. We look forward to welcoming you and your friend back to our hotel very soon!

Kind regards,
Bernd A. Zängle
General Manager
Steigenberger Hotel Hamburg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2012

I was staying here on a business trip and must say it was a wonderful hotel. The room was huge, loved the bathroom it was pretty special, and the fact that when you turned on the TV there were speakers everywhere so you didn't miss a thing. Also I will need to say that the breakfast and choices you got was outstanding, would come back just for the breakfast. Also walking distance to lovely shops and restaurants. Highly recommended.

  • Stayed: September 2012, travelled on business
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Thank Hege_71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sfh110, Manager at Steigenberger Hotel Hamburg, responded to this reviewResponded 23 January 2013

Dear Hege_71,

Thank you for posting a review of your recent stay with us on Tripadvisor and we are delighted that you enjoyed your stay at the Steigenberger Hotel Hamburg and thank you for sharing your comments. We are indeed centrally located close to one of Hamburg´s most famous shopping malls, called “Neuer Wall. We are very pleased that you recognised the high level of breakfast and it is a pleasure for us to hear that you would come back just for the breakfast! We look forward to welcoming you back soon.

Kind regards,
Bernd A. Zängle
General Manager
Steigenberger Hotel Hamburg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2012

I have been staying there several times and I still recommend this particular hotel. May be a bit complicated to find, but your navi should get you there instantly. You are taken care of a professional hotel staff, offering you a very clean room with all facilities you need for good nights sleep. We enjoyed our dinner at Bistro am Fleet and my friend bought even 12 bottles of their excellent Württemberg red wine. May be some local or regional dishes should be added on the menu list.The breakfast was excellent and in line with their service. I have never been disppointed when staying at the Steigenberger in Hamburg.

Room Tip: Staying high up in the building will always keep you away from noise.
See more room tips
  • Stayed: November 2012, travelled on business
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Thank GUMOslo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sfh110, Manager at Steigenberger Hotel Hamburg, responded to this reviewResponded 23 January 2013

Dear GUMOslo,

Thank you for your feedback on the Steigenberger Hotel Hamburg. We are delighted that you had an enjoyable stay with us! As valued guests, your feedback is extremely important to us and we will discuss your menu list comments with our chef. We look forward to welcoming you back to our hotel very soon.

Kind regards,
Bernd A. Zängle
General Manager
Steigenberger Hotel Hamburg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2012

I stayed here for one night as i was in town for a family celebration. I was very disappointed with the room - the decor was hideous. Dated wood, curtains that can only be termed offensive, and ghastly black / multi striped carpet. (As a comparison, I have previously stayed at the Park Hyatt in Hamburg where the rooms are well designed and contemporary). the toiletries in the bathroom are cheap and nasty, and the staff at the front desk are too self important. I feel like the Steigenberger likes to think it is a 5 star hotel, but i beg to differ.

Stayed: October 2012, travelled solo
Thank MissMarpleTheCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sfh110, General Manager at Steigenberger Hotel Hamburg, responded to this reviewResponded 31 October 2012

Dear MissMarpleTheCat,

Thank you for sharing your experience on tripadvisor. Steigenberger Hotel Hamburg is a classified 5 star hotel and we are sorry to hear that your stay did not meet with your expectations. Room pictures and descriptions are mentioned on the website. However if you are not happy with the room given to you, there is always the possibility to ask receptionist for the alternatives including room upgrade as we operate with different room types. Please accept our apologies regarding your experience with our font desk staff, we take your complaint very seriously and will discuss this matter with our front desk staff and we will intensify our training efforts.

Kind regards,

Bernd A. Zängle
General Manager Steigenberger Hotel Hamburg

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Reviewed 21 October 2012

Stayed at the Steigenberger for 5 nights in October. The location is perfect - near the harbour, Rathaus, Neuer Wall and the central shopping area. The S-Bahn and U-Bahn only a few minutes walk away and taxis always waiting outside the entrance. Standard room was spacious with a good bed, a large working desk and good wi-fi connection. Did though miss not having tea and coffee making equipment in the room. Most relevant TV-channels present except perhaps the BBC. Various types of massage available and good fitness facilities. Would also like to recommend the in hotel restaurant for good courses at a reasonable price, but the biggest asset of the first floor in my opinion was the piano bar which offered great relaxation and good service. All services were first class and in line with what one would expect in a 5 star hotel. The air conditioning was perhaps a little bit noisy so I preferred to use the windows to control the temperature and the air quality in the room. Overall I would strongly recommend this hotel for city travellers, perhaps with the exception of families with small children.

  • Stayed: October 2012, travelled on business
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Thank Engilbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sfh110, General Manager at Steigenberger Hotel Hamburg, responded to this reviewResponded 23 October 2012

Dear Engilbert,

Thank you very much for your kind words regarding our high standards of service and in particular towards our restaurant and the Piano Bar, it is always a pleasure to hear that our guests enjoyed their stay with us. Indeed not all of our rooms are equipped with a coffee/tea machine. When making your reservation for your next visit we suggest you to ask for a room with a coffee machine to avoid any disappointment. We look forward to your next visit!

Best regards,
Bernd A. Zängle
General Manager Steigenberger Hotel Hamburg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Steigenberger Hotel Hamburg

Address: Heiligengeistbruecke 4, 20459 Hamburg, Germany
Phone Number:
Region: Germany > Hamburg > Neustadt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#9 Green Hotel in Hamburg
#15 Family Hotel in Hamburg
#19 Spa Hotel in Hamburg
#31 Romantic Hotel in Hamburg
#35 Luxury Hotel in Hamburg
#40 Business Hotel in Hamburg
Price Range: £117 - £231 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Steigenberger Hotel Hamburg 5*
Number of rooms: 233
Official Description (provided by the hotel):
The modern 5* superior hotel, built in the typical Hanseatic style, is located in the city centre, only a few steps away from all the places of interest and excellent shopping facilities. A total of 233 generously sized rooms and suites offer the comfort that is expected by travellers. The Day Spa with a panoramic sauna, steam baths and relax lounge take care of you after an exciting day. Thanks to a roof terrace, there is a fitness area available for open-air training right in the midst of the city. At the Restaurant am Fleet situated directly at the waterfront, you will enjoy your breakfast with a magnificent view over the Alster waterway. In the Bistro am Fleet with attached conservatory, you can enjoy the light, Mediterranean-style kitchen as well as unusual Euro-Asian creations and a daily changing business lunch. The Pianobar with live music and a Davidoff Cigar Lounge will offer the perfect end to the day. Rree Wi-Fi (256 kb), high speed internet per 24 hours: € 8.00. ... more   less 
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Also Known As:
Steigenberger Hamburg Hotel Hamburg
Hamburg Steigenberger Hotel

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